Skytell

Question

Need help starting a thread! mayb doing it now, but if not can someone explain to me how? the instructions got from this cite are not helping! very smart, and this might be the hardest thing have ever done!! loll   also is there a forum number, that can call to discuss manyyyyyy issues am having, and just will be sooooo much to type!! my issues are reguarding security, and variety of other stuff!! t-mobile customer support is a oke and going into a store is no help either! need someone to bsaically go over all kinds of stuff in my phone wth me!  i am willing t pay and still cn not find any help! my issues are very cmplex and and rather scary! t-mobile has told me that a crazy and that what has happened ad happening to me is impossible and when I went into a store and showed them a bunch of issues they were blown away, and tld me not crazy, but te hlp needed, or answers ws seeking was beyond them!  where can go or wwhom can speak to? this is aot of wrk to fullfill my requests, but willing o compensate !  sorry know this vague, but like isaid just sooooo much type!  im not aking fr anything illegal, and  wll to hire someone to assist! anyone out there wanna take a shot, or atleast point min a direction other than police, or my ervice povider? they hve been zero help, nd dnt really care that my life hs been turned upsidown, by a crazy prson, tat created a new bb Id for me, and has been attempted t uin my life!  i know tis sounds cazy, but assure u that am not crazy, and need sme help, or atleast some direction to point me in, to receive the help I need 

Answer 1

cjf1973 wrote:
Need help starting a thread! mayb doing it now, but if not can someone explain to me how? the instructions got from this cite are not helping! very smart, and this might be the hardest thing have ever done!! loll   
It seems you succeeded...the "New Message" button on every board on this site is the method.
cjf1973 wrote:
also is there a forum number, that can call to discuss manyyyyyy issues am having, and just will be sooooo much to type!!
No. This is a user-to-user community of volunteers. It is not a fee-based system where such other means would exist. Anything like that would be tied to your formal support channel, which starts with your carrier, an authorized service center, or your original place of purchase -- it varies by region and issue (and sometimes by original purchase/subscription contract), so I can't tell you what your specific formal support channel is.
cjf1973 wrote:
my issues are reguarding security, and variety of other stuff!! t-mobile customer support is a oke and going into a store is no help either!
I've no idea what an "oke" is, but if your issues are service related, then TMO is your formal support resource. Likewise, if you purchased your device from them, then also would be your formal support channel for that.
cjf1973 wrote:
need someone to bsaically go over all kinds of stuff in my phone wth me!  i am willing t pay and still cn not find any help!
I don't know anyone here who provides fee-based service. Further, soliciting for such is a technical violation of the Ts and Cs of this site.
cjf1973 wrote:
my issues are very cmplex and and rather scary! t-mobile has told me that a crazy and that what has happened ad happening to me is impossible and when I went into a store and showed them a bunch of issues they were blown away, and tld me not crazy, but te hlp needed, or answers ws seeking was beyond them!
Ummm...sorry, but all of the misspellings there and other things make it rather hard to decipher. I'm guessing you were first told that you were crazy, and then proved to someone otherwise. But, they were unable to help. However, this is where it fell apart. They remain your formal support channel for services (and the device if you bought it from them), and have access to a formal channel to escalate issues up to BlackBerry that they cannot handle. It seems they did not do that escalation, and you may need to try again.
cjf1973 wrote:
where can go or wwhom can speak to?
Knowing only what you've said here, the only thing I can recommend is you returning to TMO and requesting escalation. Consider this -- you pay them for 100% of your services and thereby they are responsible for 100% of your service-related support, including escalation to BlackBerry if needed. Further, if you also bought your device from them, then they are responsible for 100% of your device support as well.
cjf1973 wrote:
this is aot of wrk to fullfill my requests, but willing o compensate !  sorry know this vague, but like isaid just sooooo much type!  im not aking fr anything illegal, and  wll to hire someone to assist! anyone out there wanna take a shot, or atleast point min a direction other than police, or my ervice povider? they hve been zero help, nd dnt really care that my life hs been turned upsidown, by a crazy prson, tat created a new bb Id for me, and has been attempted t uin my life!  i know tis sounds cazy, but assure u that am not crazy, and need sme help, or atleast some direction to point me in, to receive the help I need 
And this section is even more difficult to understand. If someone want's to respond to your fee-based request, then it must be done via PM on this site and not in public like this (so as to remain in conformance with the Ts and Cs of the site).
You are right though...your information so far is quite vague and rather impossible to understand any specifics. But I do wish you good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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