Stunningly Incompetent Service and Business Operations

To anyone who cares,
I have spent over 3 hours this morning (which I suppose speaks to my level of incompetence) trying to buy a TV from BestBuy. I've even taken the time to register for this forum, the first such forum I've ever joined. How did I get to the point of taking time out of my day to join and contribute to an electronics vendor's forum community?
1. I went online to purchase a $1,000 TV on bestbuy.com, something I have seen work before.
2. I received an order confirmation followed 10 minutes later by an email telling me my order has been canceled.
3. I engaged the chat function to figure out why my order had been canceled. "Susanne P" told me my bank did it and to call them. She said if I did that I could "replace my order."
4. I called my bank. They, demonstrating true customer service, instantly researched it and confirmed that Best Buy reversed the order, sending the code 505.
5. I called Best Buy. The nice young man I spoke, paling in comparison to the service provided by my bank's call center said that, indeed, Best Buy did reverse my order and that he didn't know why it would do that. His advice: just go to the store and buy it there.
6. Taking that overly obvious advice, I went to the San Carlos store and was "assisted" by Anil, who was juggling three other customers in the TV section. He promised he would go get my TV and disappeared. I waited for him for 10 minutes, he came back with my TV on a hand truck and then started working with another woman who must have been standing around for 10+ minutes waiting for him to get to her. He then advised us both that we needed to go to the front of the store because the terminal in his section was down.
11. He carted the other woman's TV to the front and told me I was next. My TV remained on the hand truck in the TV section.
12. Meanwhile, according to Best Buy store tradition, at least 10 blue-shirted associates were standing around but, for reasons only Best Buy management knows, they were unable/unwilling/incapable of helping me since Anil was busy.
13. For whatever reason, Anil was struggling to complete this woman's transaction. After waiting in limbo, I decided it was time to try another vendor.
14. I walked out to a couple of cheery "Have a nice day" from the aforementioned unoccupied associates.
So, ok, now I feel a bit better. Good enough, I think, to get online or in my car (whichever works best) to visit Fry's or Video Only, knowing my experience couldn't be any worse.
I appreciate this forum, even if I suspect it won't be read.
Thanks!
Dan

Hello Dan,
Making purchases online should be an easy and hassle-free way to get your hands on some great products. As someone who makes the majority of their purchases online, I’m sure it was frustrating to find your order was cancelled without a firm answer as to why. Even more concerning though is hearing that your in-store experience wasn’t any better; I truly apologize for any aggravation you endured while trying to work this out on your own.
There are many reasons as to why an order may be cancelled without first notifying you. It could be anything from the delivery address not being recognized by the assigned carrier (UPS or USPS) to an account detail not matching a credit card’s billing information. After looking through your cancelled order using your email address on the forum though, I’m unsure as to the exact reason why it was cancelled, and I’m looking into this further so that you may at least know why this was.
On the customer service side of things, we should be providing friendly service to all who visit our stores. This is crucial when our associates are spread thin for whatever reason, and I’m sorry if this wasn’t your experience. It sounds like Anil was really trying to help you, and I’m sorry if our other store associates failed to jump into action and help him (and ultimately, you) with your purchase. There are times when certain associates may not have the proper training necessary to help ring up a transaction, or even necessarily know everything about your particular purchase (each associate is trained in a specific area of expertise). This doesn’t explain why they were unable to help locate your item or help you bring it up to the front of the store for checkout. However, please know that I’ve documented these concerns here at the corporate office to make sure that your feedback is taken under advisement and is used as a coaching opportunity for our San Carlos store.
Even though I am saddened that this experience left you doubting our capabilities as a company, I’m glad to know that you were ultimately able to purchase a new TV through another provider. Please know though I will be in touch very soon with any information about your cancelled online order.
I greatly appreciate your patience in the matter.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Business service and business system

Can someone please tell me what is the difference between business service and business system and in which cases are they used respectively?

Hi,
Business System
Business System have an entry in the SLD and Buiness Service do not.
Business Systems are used when you are sending data to and from an R3 system and can be of ABAP, JAVA and Third Party Types.
Business System is a logical representation of a Technical System.
Business Service :
Business Service is a abstract representation of a System. For instance, www.google.com have a several system working together and IPs of this machines change eventually. When we use a Business Services like google we reference a computer that we don't know the phisical implementation.
Business Service and Business System difference:-
What is the difference between Business System and Business Service?
Difference between Business System and Business Service.
Difference between Business System and Business Service
Thanks,
Satya

Business Services and Business System

What is deffrence between Business Services and Business System. Which type do I have to choose for File,JDBC,SOAP Receiver/Sender?

Hi Denis,
Please go through this link, it has all:
http://help.sap.com/saphelp_nw04/helpdata/en/7d/6b82cd0d1aef48ab5953524c9cc5b2/content.htm
Choice depends on which form of integration your are doing. Service is a Abstract unit for adressing senders or receivers. It is used mainly for test purposes.
But in real time the data can come from any system in the landscape, therefore they all should be in your SLD.
Sceanrios involving these third party of other SAP systems need to use Business System in their integration scenarios.
I hope if it helps, you'll give me points )
Thanks & Regards,
Varun Joshi

Difference between business service and business system in SLD

hi all,
i m very new to XI. can anybody tell me that what is the basic difference between Business Service and Business Systems?
Is it necessary to use them? and if yes then when to use what?
Thanx.
Regards,
Kunjal......

Hi Kunjal,
In SAP XI every system in your landscape with which you are interfacing is defined as Service.
The service can be your Business service or Business system.
Generally SAP systems are referred to Business system and you define them in the SLD before you import them.
The Business service is a logical name referring to any system in your landscape.
To communicate with any third party application you need to create communication channels which are associated to your service.
More about this here:
http://help.sap.com/saphelp_nw04/helpdata/en/7d/6b82cd0d1aef48ab5953524c9cc5b2/content.htm
Regards
Vijaya

Which situation we will use Business Service, and Business System?

Hi SAP XI Professionals ,
Can U plz tell me What is Business Service and Business System? when we need to use Business Service? what is diff between B.System and B. service?
thank You
with regards
jai

HI,
Please see the below links
Differentiate b/w Technical System, Business System and Business Service
Difference between Business System and Business Service.
Difference between Business System and Business Service in ID
Difference between Business System and Business Service
Business system ans service
How can I create a Service in the Business System?
advantage and diff btw Business service n business system
Logical system for business service!!!!!!!!!
Regards
Chilla..

Diff between Business service and Business System?

HI Experts,
Pls let me know wht is the difference between business service and business system??
when we will have to go for business service and when for business system??
thnx in advance..
New XI

Hi,
Difference between Business Service and Business System are :
1) Business sytem require all details like login user id
password require to create but in case of business service
log in details does not require..
2) A Business System is purely for SAP-Systems and
Business Service for Non-SAP systems
3) Business service refers to any business applications where
as the business system is defined in SLD(System Landscape
Directory)
4) When we have full details of application system the we are
going to use the business system and it is created in the
SLD so we dont have authorization to change the business
system name.
When we have partial details or no details of Technical
system then we r going to use the business service. it is
created in the ID. we can see and change it.
5) A Business system is something that physically exists
For example, if u want to download a file from a system
ABC, by using file adapter and then want to update the
content of this file into r/3 database by using RFc,then
the system abc and the r/3 will be ur business systems
i.e. they physically exists. Business Systems are
configured in SLD.
Business service is mostly usedin B2B Scenario (cross-
component),where you don't know the Business System of your
partner. In other words business Service will be used only
for those partners which do not have a physical landscape
set up . Business servces do not have an entry in SLD.
6) A Business Service is an Abstract Unit(which is not in
System Landscape Directory) addressing Senders and
Receivers of Messages.
Physicals systems which use their communication channels
and routing rules to communicate with other systems are
called as Application Systems OR physical systems.
7) In simple when u going for A2A integration then we define
our Technical systems are Business system. If we r going
for B2B integration then we dont know the complete
information about the other end Business Landscape so, we
configure it as a Business Services. Business system are
created at SLD. Where as a Business Services are created at
Integration Directory.
8) Business systems:
These are logical senders or receivers that exchange
messages by using the Integration Server and that are
entered in the System Landscape Directory.
The business systems in the System Landscape Directory
relate to a system landscape. The business systems of
business partners are therefore not entered in the System
Landscape Directory. To be able to address such business
partners logically, use communication components in the
Integration Directory. A business system is a way of
specifying a communication component in the Integration
Directory more precisely (business system component).
Hope this will hwlp u..
Regds,
Pinangshuk.

Reg. the Business Service and Business System(Integration Directory).

Hi,
I have a small doubt reg. the Business Service and Business System. When do we need to go for creating a Business Service AND a Business System? I want to know the difference b/w them and the usage of a Business Service as compared to a Business System. Generally I create Business Systems in my configuration scinerioes. Could anybody pl. clarify on this?
Regards,
Murthy

Murthy,
It's been already discussed so many times, Juz give a search option in the thread, you will find a lot.
Anyhow,Please refer the below threads.
Re: Business Service <--> Business System
Business service or Business system??
Business Service and Business system
Diff b/w Business service & Business System?
Business Service / Business System
business system and business service
Best regards,
raj.

Business Service and Business scenario

Hi,
Does Business Service and Business scenario are alike ?
Rgds,sofia

hi,
Business System : is a logical entity assigned to a Technical System in a SLD
Business Service: is an Abstract entity without having assigned to a Technical System in a SLD
for more:
Business System: http://help.sap.com/saphelp_nw70/helpdata/en/42/c817d9d2296bb2e10000000a1553f6/content.htm
Business Service: http://help.sap.com/saphelp_nw70/helpdata/en/c7/301640033ae569e10000000a155106/content.htm
Hope this helps,
Also refer to some previous threads
Business service or Business system??
Re: Business Service <--> Business System
Difference between Business service, Business system and Business process
Business Service vs Business System in Integration Directory.
Business Service (vs) Business System in Integration Directory.
What is the difference between Business System and Business Service?
business system and business service
Diff b/w Business service & Business System?
Thanks
Sanjo
Message was edited by:
Sanjo Eapen

Complaint about customer service and business practices

I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.

so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING.

About business service and business system

before,i used business service.
i can add inbound and outbound interface at sender tab page and receiver tab page of business service entry in ID.
now,i am using business system.
i can not add inbound and outbound interface at sender tab page and receiver tab page of business system entry in ID.
i am confused.
my swcv design.like this: A_, AND I_ .
I_ depends A_. that is: A_ swcv contains same namesapce with I_ swcv in "basis object" entry.
i want to use the interface of A_ swcv instead of I_ swcv.
but i can only find out the interface of I_ swcv on the sender tab page and receiver tab page of business system entry in ID.
actually, i want to use the interface of A_ swcv. intead of the interface of I_ swcv.
how can i make it?

- In SLD while creating the BusinessSystem, the I_SWCV is assigned to it. That is the reason you can able to see the interface of I_SWCV. Assign the A_SWCV to the Business System in SLD, you can able to see interfaces of that too.
Assign the A_SWCV to the Business System .
i wanna find out the interface of "basis object" of A_SWCV. but i can not.
may be since it is not really within A_SWCV of the interface of "basis object" of A_SWCV.
actually. it is within I_SWCV.
you got me?
is that so?

Pleeease help... regarding Proxy Service and Business Services

Hi,
Can somebody clarify the following? I need urgent clarifications/
1. Can Proxy service only be a Web-service, i.e. WSDL dependent?
2. What about Business Services? What are the different ways you can host your Business Service?
3. How does the client connect to Proxy Service generally?Is it using the endpoint URI or the hostname/port info or by some method call?
Finally can somebody share code samples for use cases that use already developed transport providers like TCP, File etc.? I tried to use a file as input to the Proxy Service, but how to specify XSL transformations to the XML data that are in the file, as a stage in the Proxy Service pipeline?
My e-msil ID is [email protected]
Thank you for your help.
Thanks and regards,
TV Padmanabhan (TVP)

1. No it can be any kind of request: binary, text, xml...
2. ALSB support a lot of different transport/protocols:
EMAIL, FTP, FILE, HTTP, JMS, EJB, TUXEDO. In ALSB 3.0 we will add support for ERPs: SAP, SIEBL ..., MQ native and SFTP
3. It depends on the transport. For example for file, the client drops a file in the file system, for http it opens a http connection to the URL http://host:port/address etc...
4. TCP/Socket transport is provided as a sample transport in ALSB 2.5 and 2.6. You can look in the weblogic92/samples/servicebus folder. You can also write your own transport if you like. There is a public SDK.

Is Response Required in Proxy Service and Business Service

Hi All,
I have made proxy service that is putting message on the Queue through a Business Service. Now I wanted to know what is the use of "Is Response Required" configuration parameter in Business as well Proxy Service. Also what is the significance of the JMSCorrelationID and JMSMessageID.
Thanks,
Anuj

Hi Anuj,
You can refer to the documentation for the information on "Is Response Required" in
Proxy Service @ http://download.oracle.com/docs/cd/E13159_01/osb/docs10gr3/interopjms/transport.html#wp1096236
Business Service @ http://download.oracle.com/docs/cd/E13159_01/osb/docs10gr3/interopjms/transport.html#wp1097863
And for the significance of JMSCorrelationID and JMSMessageID please refer to link @ http://download.oracle.com/docs/cd/E13159_01/osb/docs10gr3/interopjms/MsgIDPatternforJMS.html
Please do reach out to me in case you need specific information.
Thanks,
Patrick

Correlation Exception - BPEL - Proxy Service and Business Service

Hi All ,
Correlation exception
Flow - BPEL - Proxy - Business service
We are invoking a proxy service from a bpel process with a correlation set(property set as Yes)) and it works absolutely fine when the service is available But the problem occurs when the service is down or a remote fault occurs.
In the fault policy we had an action saying that retry three times but when it retries three times with the same correlation set
<Action id="ora-retry">
<retry>
<retryCount>3</retryCount>
<retryInterval>2</retryInterval>
<exponentialBackoff/>
<retryFailureAction ref="ora-human-intervention"/>
<retrySuccessAction ref="ora-terminate"/>
</retry>
</Action>
It was throwing an correleation exception.
since it was hitting the service wth same correletion set it was throwing an error. Is there any way i can retry for the same service with out exception
Thanks,
Raja
Edited by: user12893766 on Oct 1, 2010 3:30 AM

1. No it can be any kind of request: binary, text, xml...
2. ALSB support a lot of different transport/protocols:
EMAIL, FTP, FILE, HTTP, JMS, EJB, TUXEDO. In ALSB 3.0 we will add support for ERPs: SAP, SIEBL ..., MQ native and SFTP
3. It depends on the transport. For example for file, the client drops a file in the file system, for http it opens a http connection to the URL http://host:port/address etc...
4. TCP/Socket transport is provided as a sample transport in ALSB 2.5 and 2.6. You can look in the weblogic92/samples/servicebus folder. You can also write your own transport if you like. There is a public SDK.

Difference between data logic operation and business operation

hiii, DI core, main component of DI API, performs all data logic operaton where as OBServer.dll perform bussiness logic operation at database level...
what is the difference between these operations????

Hi Nirdesh,
The DI API offers a number of objects/methods that allow you to access the information stored in the database (tables) by using objects.
The DI API is represented by the SboBobCOM.dll, in your code you only add a reference to this COM dll. This dll offerst the objects/methods you can access.
The SbobobCOM.dll is using the OBServer.dll, this dll contains all the business logic rules (like for example: you cannot delete a BusinessPartern if it has already some documents created) that will control all actions you are trying to do with the DI API methods/objects.
You have a schema representing both dlls in the DI API help file -> Introduction -> DI API components section.
Regards
Trinidad.

Representing SOA/Composite service and operations

Which diagram/diagrams do you recommend for depicting a SOA/Composite Service and their operations?
Example:
We have a process function "Mutual Acceptance" that requires customer data,
which is in another software module for handling customer master data.
The service is called "Manage Customer" and the operation "Query Customer".
I am thankful for any input, best regards Fredrik.

Hi Fredrik,
Just some quick notes regarding this complex theme.
To describe the relationships of a business service to other architecture elements create a Business Service Allocation model for each Business Service. Therefore use the diagram type IS Context Model to depict:
* software services implementing the business service
* business data owned by the service
* capabilities
* organizational units
Furthermore Access diagrams can be used to depict a software service with its operations, data input and output, capabilities and roles (as far as notifications or workflows included). An Access diagram gets autoomatically generated while the import of a WSDL. Enrich the diagramm type according to your requirements (for operations you can use the symbol IT Procedure). At the end of the day the model shall serve a descrption for the implementation. Hope this is what you were looking for.
Best regards,
Danilo

Stunningly Incompetent Service and Business Operations

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