Submission Error, Bad Server Request

I have a client that has attempted to submit her form four times. Each time she receives the following error.
"An error has occurred. There was an error communicating with the server. PLease try again later. [ref:SJ9idS4Oa3EM-g5INcixlw, server BadRequest]"
Where does this originate from? Adobe or her server?
Also, when she returns to the link (that she saved before trying to submit) all of her attachments are still in the HTML form, but all of the filled in data fields have been deleted.
We want to figure this out in case another client has the same issue. Any help would be appreciated.
Thank you!

I am having the same issue. I sent the form link to the clients (an HTML form) and they are getting the same error message as mentioned above after saving, reopening, and then attempting to submit the form. I have also tried and am getting the same response. This is on both Mac and Windows and Firefox and Chrome. The error message references this: [ref: gunBmFz3UUDyGr7c-cnT2A, serverUnknownError]
Thanks,
Nicole

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Submission Error, Bad Server Request

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