Taking too many subscription payments

My company has 4 Creative Cloud Subscriptions but Adobe are taking 5 subscription payments form the company credit card. I have transaction ID for payments but am getting nowhere trying to speak to someone to sort this out. Please help as a matter of urgency. I expect a full repayment of the money you are taking without authorisation. We only recive 4 invoices.

Hi Beverley I am getting nowhere! I am close to cancelling all subscriptions!!
Below is transcript of online Chat. Can you please call me on the telephone number below to resolve this??
You are now chatting with Dhananjay.
Dhananjay: Hello! Welcome to Adobe Customer Service.
Neil: Hello
Dhananjay: Hi Neil
Neil: My company has 4 Creative Cloud Subscriptions but Adobe are taking 5 subscription payments form the company credit cards. I have transaction ID for payments but am getting nowhere trying to speak to someone to sort this out. Please help as a matter of urgency. I expect a full repayment of the money you are taking without authorisation. We only recive 4 invoices.
Dhananjay: May I please have your email address registered with Adobe?
Neil: My own one is [removed], but we also have subscriptions on [removed IDs]
Dhananjay: Thank you for the confirming.
Dhananjay: I will be glad to check and help you with this issue.
Neil: Thanks
Dhananjay: Thank you for waiting. One moment please.
Dhananjay: I checked to see you have Creative Cloud membership (one-year)
Neil: yes
Dhananjay: For [removed]
Dhananjay: Order Date: Jul. 15, 2013
Neil: yes that one is correct
Dhananjay: Sorry for the wait. Please do stay online.
Neil: ok
Neil: ok
Dhananjay: May i know why you want to cancel this order?
Neil: I do NOT want to cancel this order.
Neil: A payment of £38.11 was taken from credit card on 27 October with reference of DSSY012698981DT, please tell me what subscription that is for.
Dhananjay: Okay.
Dhananjay: Please stay online for 2 to 3 minutes while I check this information for you.
Neil: ok
Dhananjay: I'll be right with you.
Neil: thanks
Dhananjay: I checked and see your order is for ID [removed]
Dhananjay: Order number AD001185187UK
Dhananjay: Dated 26-Oct-2013
Neil: but a payment of £22.23 is being taken on 16th October for this subscription. Reference is DSSY013475821DT
Dhananjay: The above order you want to retain?
Dhananjay: AD001185187UK?
Neil: yes, but why is there a payment of £22.23 being taken on 16th October with reference DSSY013475821DT??
Dhananjay: I checked and see Re: Taking too many subscription payments is for DSSY013475821DT Order date 15-Jul-2013 Id [removed]
[removed] are both the same person so I only need one subscription. please cancel AD001185187UK.
Dhananjay: Please stay online, while I cancel the subscription for you.
Neil: ok
Dhananjay: Thank you for waiting. One moment please.
Neil: ok
Dhananjay: This is the one which is charged £38.11
Neil: correct
Dhananjay: As one year contract is expired and you have been moved to standard price.
Neil: ok
Dhananjay: I'll be right with you.
Dhananjay: Sorry for the wait. Please do stay online.
Neil: ok
Dhananjay: Please be informed a (Cancelation fee will apply if customer cancels 30 days +/- of their annual commitment date).
Dhananjay: cancelation fee is calculated as 50% amount of the remaining month’s charges (excluding the current month).
Neil: Cancel whichever subscription will cost the least to cancel, either AD001185187UK or AD001610869UK
Dhananjay: I will check.
Neil: is it cheaper to cancel AD001610869UK as its renewal is is July?
Dhananjay: As you have been paying £22.23
Dhananjay: For this order dont cancel that.
Dhananjay: As Account Activated: 15-Jul-2013
Dhananjay: You will have to pay the same amount for one year better cancel the other order.
Neil: As a cancellation fee only applies if customer cancels 30 days +/- of their annual commitment date, and £22.23 account renewal is July, there will be no cancellation fee for this one.
Dhananjay: Weren't you informed about the renewal?
Neil: No!
Dhananjay: As Account Activated: 15-Jul-2013 already 3 months are up Neil
Thanks
Neil
http://www.designworksdigital.co.uk/DW_Email_Signature/Logo.gif<http://www.designwork.co.uk/>
Neil Rapson / Director
40 Trafalgar Lane
Edinburgh EH6 4DJ
Adobe Authorised Print Service Provider / ISO9001:2008 Accredited Company
Designworks Design & Artworking Ltd is a limited company registered in Scotland / Registered no. SC192515.
Message was edited by: Beverley Gray

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Jan 16 10:50:42 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:42.745549 AM [AirPlay] ### Feedback taking too long to send (28 seconds, 14 total)
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.532853 AM [AirPlay] ### Endpoint "AppleTV" feedback error: -6722/0xFFFFE5BE kTimeoutErr
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.533151 AM [AirPlay] ### Feedback failed: -6722/0xFFFFE5BE kTimeoutErr
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.533273 AM [AirPlay] ### Error with endpoint "AppleTV": -6722/0xFFFFE5BE kTimeoutErr
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.533427 AM [BonjourBrowser] Reconfirming PTR for AppleTV._airplay._tcp.local. on en0
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.533588 AM [BonjourBrowser] Reconfirming PTR for 9C207BBD8EA1@AppleTV._raop._tcp.local. on en0
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.533839 AM [AirPlay] ### AirPlay report: Network dead for 10+ seconds after 159 seconds, screen, nm "AppleTV", tp WiFi, md AppleTV3,1, sv 190.9, rt 0, fu 0, rssi -54
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.534104 AM [AirPlay] ### Report network status (5, en0) failed: 1/0x1 kCFHostErrorHostNotFound / kCFStreamErrorSOCKSSubDomainVersionCode / kCFStreamErrorSOCKS5BadResponseAddr / kCFStreamErrorDomainPOSIX / evtNotEnb / siInitSDTblErr / kUSBPending / dsBusError / kStatusIsError / kOTSerialSwOverRunErr / cdevResErr / EPERM
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.534315 AM [AirPlay] Deactivating virtual display stream for quiesce
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.543682 AM [AirPlayScreenClient] Stopping session
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.543815 AM [AirPlay] Quiescing endpoint 'AppleTV'
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.543907 AM [AirPlayScreenClient] Stopping session internal
Jan 16 10:50:44 My-MacBook-Pro.local coreaudiod[161]: 2014-01-16 10:50:44.544218 AM [AirPlayScreenClient] Stopped session internal
Jan 16 10:50:44 My-MacBook-Pro.local AirPlayUIAgent[985]: 2014-01-16 10:50:44.544266 AM [AirPlayAVSys] ### Quiesce AirPlay
Jan 16 10:50:44 My-MacBook-Pro.local SystemUIServer[159]: 2014-01-16 10:50:44.544297 AM [AirPlayAVSys] ### Quiesce AirPlay
Jan 16 10:50:44 My-MacBook-Pro.local SystemUIServer[159]: 2014-01-16 10:50:44.553084 AM [AirPlayAVSys] ### Quiesce AirPlay
Jan 16 10:50:44 My-MacBook-Pro.local AirPlayUIAgent[985]: 2014-01-16 10:50:44.554904 AM [AirPlayAVSys] ### Quiesce AirPlay
Jan 16 10:50:44 My-MacBook-Pro.local SystemUIServer[159]: 2014-01-16 10:50:44.557604 AM [AirPlayAVSys] Ignoring route away when AirPlay not current
Jan 16 10:50:44 My-MacBook-Pro.local AirPlayUIAgent[985]: 2014-01-16 10:50:44.560307 AM [AirPlayAVSys] Ignoring route away when AirPlay not current
Jan 16 10:50:44 My-MacBook-Pro.local WindowServer[89]: Display 0x04280880: GL mask 0x21; bounds (0, 0)[1920 x 1080], 62 modes available
Jan 16 10:50:44 My-MacBook-Pro.local WindowServer[89]: GLCompositor: GL renderer id 0x01022727, GL mask 0x0000001f, accelerator 0x00004ccb, unit 0, caps QEX|MIPMAP, vram 2048 MB
I am happy to provide more information if needed.
Thank you.
-Tim

I'm currently still experiencing this as well. I've confirmed it occurs on 10.9.1, 10.9.2, and 10.9.3 on MacBook Pro Retina's, Mid-2012 and 2013 MacBooks. It happens on multiple ATV's not just one, all are updated to 6.1.1 and a simple reboot seems to fix it temporarily but it does come back. All the ATV's are connecting to the network via Wireless not Ethernet. These are 3rd Gen ATV's but I checked the serial number and these do not match the bad batch of Apple TV's from 2013 that were offered up for Replacement for Apple due to the bad firmware update. None of the computers have the Firewall turned on. Here's the two logs that we always find after the issue occurs (logs are recent, happened this morning):
5/30/14 8:57:36.017 AM coreaudiod[183]: 2014-05-30 08:57:36.016946 AM [AirPlay] ### Feedback taking too long to send (30 seconds, 17 total)
5/30/14 8:57:36.332 AM coreaudiod[183]: 2014-05-30 08:57:36.331492 AM [AirPlay] ### Feedback failed: -6723/0xFFFFE5BD kCanceledErr
The user will get disconnected from Airplay anywhere between 30 seconds to 3 minutes after logging on and can reconnect but then once again get disconnected after the same time period. One interesting thing to note is that when the Feedback Taking Too Long to send error starts occuring and the countdown to disconnect start ticking down to 30, its solely referring to Audio not being sent over the network and Video is working just fine. If I try to play sound I get another log and the sound doesn't play through the speakers. After a reboot, sound works fine and the Feedback Error's do not show up. I've also tried switching to Internal Speakers (since it defaultly switches to Airplay Speakers) after connecting to Airplay and seeing the Feedback timer start in the Console Logs but even after that the log continues to saw its taking too long to send and disconnects in 30 seconds.
This issue has been ongoing for months, I've got a ticket logged as far back as January with this occuring but its infrequent enough that we've just restarted and moved on. I'd say its an issue that occurs to about 5%-10% of meetings but that's an entire meeting that doesn't have the ability to Airplay until someone comes down and reboots it.
I don't often post in this forum but its still an active issue with no resolution, proof that its occuring on other people's systems, and no firmware updates having been released to correct it. It'd be nice to know of any workarounds other than having to buy some lamp timers for each conference room just to get a functional ATV or putting up a sign that says hey if you get disconnected every 3 minutes, reboot the ATV. The whole reason we're using Apple products is for ease of use otherwise I'd put together a much cheaper solution myself. Any help or recommended troubleshooting steps would be fantastic at this point.

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