Talent Group and Support Team

Hi.
To my understanding only Talent Management Specialists (TMS) assigned as members of the support team for each Talent Group shall be able to maintain the Talent Group. This is an important function we need so that TMS can't delete another TMS Talent Group by mistake.
However in our system any TMS can access and edit/delete any Talent Group regardless if they are assigned as support team member or not.
Are there any settings we might have missed?
We are using the SAP standard role (well a z-copy of it).
/Mauritz

Hi,
I have the same requirement as Mauritz, i.e., the Talent Group should only be available for the persons in the Support Team. This applies to both Manager and Talent Managment Specialist. So the TMS should only be able to modify and nominate candidates for own Talent Groups and other groups where he/she is assigned as member of the Support Team. The Manager should only be able to nominate candidates in Talent Assessment if the manager is in the support team (ideally, as an altenative, the manager should be able to nominate talent for talent groups created by the talent manager of his/her organization, but I don´t expect SAP to provide such a sophisticated option).
I have tried to use restricted Manager roles, but the manager can in my scenario nominate for talent groups even if the manager is not in the support team. Similar, as TMS, I can edit the Talent Groups created by other TMS, even if I am not in the support group.
Have any of you found an easy way of restricting access to talent groups without creating a structural authorization profile for each of them? We are implementing this application on a global scale, so it is important to be able to create both local and global talent groups.
Any input on this matter would be appreciated.

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Gurus ,
what is the difference between the "Message Processor" field and "support team" field available in support desk message .
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need i have to give first level in message processor and the other on the support team ?
(or)
what is the exact purpose and difference of those fields

HI Susin,
Let me tell you what i know about this issue
1) you create your organisation structure in ppoma_crm where Support Team BP is automatically created and you do not need to create explicitly.
2) Message processor is BP of type employee with object type US.
can be said member of Support team (BP) which you will be assigning in the ppoma_crm transaction.This user should also have an valid S User ID.
This support team configuration in transaction ppoma_crm has its direct link with transaction
crm_dno_monitor where you will filtering the messages belongs to various Support teams.
Regards,
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Bodhi Linux Arch-based build, need dev(s) and supporting team members

Hello forum,
First, apologies if I have posted this topic in the wrong thread. I am writing to inquire as to whether or not there are any other Arch users and/or developers that would be interested in assisting Jeff Hoogland with his new distro, Bodhi Linux, and working on an Arch-based build. Bodhi Linux is a Ubuntu-based distribution that uses Enlightenment as the desktop environment and is focused on promoting the light weight, beauty, and speed of Enlightenment while remaining minimalist. Jeff has plans to release a Fedora-based version of Bodhi in the future, as well as an Arch-based build, but he would need some help, specifically with the OS disc itself. He can work on the Enlightenment side of things. Is there anyone interested in working on such a project? If you haven't heard of Bodhi Linux already, please visit http://bodhilinux.com/

Greg_S. wrote:ANOKNUSA, you think it's wasted energy? "Throw-away distro" is it?
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I tried that link, but got a security warning. After creating an exception, I got an error: Page is unavailable
<< Branched from an older thread, now locked, with links that reference the prior Community Forum >>
Message was edited by: Verizon Moderator

Hi Tgreenwood, you can post messages about the Droid 3 in the Droid/Droid 3 forum.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

How to create email to Support Team when NEW message created in SupportDesk

Hi there,
I have been sitting with this for a while now, and am quite frustrated. I want to know whether it is possible to generate an email notification to the Support Team in the Service Desk whenever a new message is created by the user. So far, the Org Structure is correctly set up in PPOMA_CRM. The rule CRM_DNO_1 (13200137) is configured and works. Application CRM_ORDER with Action Profile SLFN0001_ADVANCED is configured, and by standard config works by correctly determining the responsible Support Team per SAP Component whenever a new message is created. Lastly, I have configured my own Action Definition that sends an email to the user (Reported By) to notify him whenever the Status of the message changes (like to In Process or Confirmed etc), which works.
Now, whenever a new message is created by a user in the satelite system, it gets created in Service Desk and the Reported By, Sold-to-Party and Support Team are determined and the status of the message is NEW. When looking at the message in Service Desk under Actions, the only action assigned so far is the "SLFN0001_ADVANCED_FIND_PARTNER - Find support team responsible, when message is created" action. Now, the issue is this: how do you assign an action to the message straight after the Support Team determination, but before any other processing takes place in the message (meaning, you have to click on Change in Service Desk to start processing the message - when doing this, additional actions are assigned). I have created my own Action Definition (copy of SLFN0001_ADVANCED_FIND_PARTNER) and added another Processing Type after the Method Call (CRM_DNO_PARTNER_1) to email a Smartform (Processing Type = Smart Forms Mail) to the Support Team. But from here things just dont work - either it skips the Support Team determination, or it doesn't process the SmartForm type at all. Even by creating a standalone Action Definition and using Partner Determination / Function SLFN0003 (Support Team - almost same like to notify the Reported By about status changes to the message), this newly-defined action doesn't even list under Actions in the message whenever a new message is created. Only after clicking on Change in the message does this action for the first time list and execute, which is pointless - you don't want someone to open the message first and change it to enable notification of the Support Team of a new message; this should happen as soon as the message gets created.
So, if there is anyone out there who has done this before, please help, it would be much appreciated.

Gavin,
I managed to get this working in our system.
This is what I did:
   - action ZSLFN0001_ADVANCED_FIND_PRTNR (copy of SLFN0001_ADVANCED_FIND_PARTNER): changed in processing type the method to ZCRM_DNO_PARTNER_1 which I created as described in note 1041455. The Sort Order of this action has the same number as the original action of SAP (nr. 10 in my case).
   - I created another action Z_MAIL_TO_SUPPORTTEAM_OPEN with Sort Order one higher than the previous (nr. 11 in my case).
Processing Time: When saving document
Processing Times not permitted: No Restrictions
Sort Order: 11
Schedule Automatically
Partner-Dependent: SLNF0003
Determination Technology: Using Conditions that can be Transported
Rule Type: Workflow Conditions
Action Merging: Max. 1 Action for Each Action Definition
Processing Type
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              - Processing Class: CL_DOC_PROCESSING_CRM_ORDER
              - Processing Method: CRM_SRVORDER_EXEC_SMART_FORM
              - Archive Mode: Mail Only
Then I configured a Schedule Condition for Z_MAIL_TO_SUPPORTTEAM_OPEN: &CRM Service Process.User Status& = E0001ZSMSD001.
For me it's working like a ChaRM now
Hope it also solves your problem!
Best regards,
Roel

How to determine the Support Team from Reported-by?

Hi All,
We need to determine the support team based on reported-by.
I have concluded it is only possible by customization of developing ZBADI from these threads:
Re: How to determine the Support Team from the Reported by?
Automatic determination support team based on own specs?
Re: Route tickets based on Message creaters's location
So we have created ztable which has relation between SAP component, Reported-by and Support Team.
Now i need to develope a ZBADI and assign to the action definition SLFN0001_ADVANCED_FIND_PARTNER(i hope).
Can anyone help me out with the piece of code. Because i don't which FMs to be called for read and update the support desk message.
Note: Action definition SLFN0001_ADVANCED_FIND_PARTNER uses method call Z_CRM_DNO_PARTNER_1(which is a copy of CRM_DNO_PARTNER_1 and applied some correction as per note: 1041455).
Thanks in advance.
Regards
Sanjai

closing this thread.

Populate the Support Team based on the Message Processors Org Unit

We are using the Service Desk and using the SLFN transaction to create tickets.
At the moment we populate the Message Processor and Support Team fields manually.
Is there a way that when the Business Partner is entered into Message Processor field that the Support Team (Organizational Unit) that this person is a member of is automatically entered into the Support Team field.
When we setup the organization structure we have defined these relationships so is it possible to utilize this?
Thanks
Simon

Hi,
Pls check this blog..
Service Desk: Support team determination in Solution Manager 7.0
Pls assign pts.

Support Team Determination

Hello,
I've seen the blog for the Support team determination. But still i'm not getting the support team in my message. But when I use through IBase, i can able to get the partner. It wont be help for multiple cases.
So, can anyone guide me what else i need to do for getting the support team and message processor in my messages ??
Regards,
JMB

Hey Senthil,
I will give you an hint for doing this, you can achieve this, however the Rule in PFAC will not Support this..So that Rule need not be implemented.
Follow:
1) Maintain a Ztable for region and Support team Mapping
2) The Imlement Order_SAVE BADI to suit your requirement.
Following Function Modules would be helpfull.
CRM_ORDER_READ_OW to get the "reported By" BP.
BUPA_ADDRESS_GET_DETAIL to get the Region of the reported By
I would have designed the whole code for , but spoonfeeding would do no good.
Get in touch with CRM Team for implementing this..
Reward points for usefull answer.
Regards,
Anand.

Send email to Support Team with "New" Status

Dear Expert!
My Service Desk can send email to message creator when support message have created("New" Status), but can not send email to support team. and Service Desk can send mail to Message Creator and Support Team when change Status into "IN Process". So now, I don't know why that's happen ?Please show me about that as soon as possible. Thank you very much
Thanks and Best Regards
Tru Hang

Hi,
Please refer /people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message .
Check the last part : Other examples Send mail to Support Team .
Hope this may help you.
Regards,
Nibu Antony

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I've not seen any SAP notes about this or heard of any behaviour. Authorizations is definitely a good starting point.

Talent Group Nominations

Hello Experts,
Have a question regarding the talent group nominations in the assessments vs the Talent Review Meetings (Talent Mgmt and Development Ehp6).
Via MSS an employee is nominated for a Talent Group "Developer"- stauts shows as Developer (Nominated)
Talent Review Meeting is set up where the talent is placed in the calibration grid based on PMP/POT scores.
Talent is moved in the grid to a Critical Talent and the "Save" button is hit and the Approve button is hit. - The icon changed from the Nominated Icon to the "Approved Icon" however when you click on the details the status still says "Nominated".
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Hi Luke,
I checked in the system and it looks like the status are correct. I think the issue here are the BAdIs. Here is what I have configured:
Assign Talent Groups to the Boxes of the Calibration Grid - I have all of my talent groups assigned to the grid.
Define Follow-Up Activities for Talent Review Meetings - the standard is populated with the following :
SAP_PERFORMANCE - Update of Performance Document
SAP_PERFORMANCE_POTENTIAL - Update of Performance Document and Potential Document
SAP_POTENTIAL - Update of Potential Document
SAP_TALENT_GROUP - Approval/Rejection of Talent Group Nominations
BAdI: Activities When Approving Talents in Calibration Grid - HRTMC_RM_CONFIRM_ACTIVITIES is active
BAdI: Follow-Up Activities of Talent Review Meetings - HRTMC_RM_FOLLOWUP_TALENT_GROUP - is active
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BAdI: Status Change of Talent Review Meeting - we've created a custom BAdI but aren't sure what this BAdI is used for.
Our goal is that I want the Talent Group/Status to show up on the Followup Tab and I when a talent is moved in the TRM grid and the TMS hits "approved" for the talent groups to be approved automatically. Is there a BAdI that we are missing or do we have something active that is conflicting with another BAdI? Right now the automatic approvals arent happening and the Talent Group/status tabs arent showing on the TRM follow-up tab.

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