"Test Error" - "raise the issue with your service ...

Help!
I have had performance problems on my broadband for quite a while but not been able to progress. The usual number based test from BT says we should get between 4 and 7 mbps. In reality we struggle to get 2 mbps, frequently lanquishing at 1.5 mbps.
I have been onto http://speedtester.bt.com/ to get analysis on the line (previously having had problems with our profile) but whenever I try to run a test (over several weeks) I now always get the reply:
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Following up on this with the Indian call centre was an exercise in futility, they just couldn't understand what I was talking about and just wanted to follow the usual script for speed problems. The last time I tried they said they'd found an error at the exchange which they would fix shortly. The result of the "fix" was that our phone and broadband disappeared for 4 days and resolving this came with the usual threat of charging us £99 is the problem wasn't BTs fault. The fault was fixed without any explanation but subsequently I've been reluctant to follow up the problem through this route.
I don't know how to go about getting someone to fix the problem without being able to run the speed tests that BT will accept.
I would greatly appreciate some assistance from this usually very helpful group.
Thanks,
Andrew
Solved!
Go to Solution.

John,
Thank you for answering.
The details from my ASDL statistics are below. I cannot provide a BT Speedtester result - this is one of the problems I was raising. I have done a quiet line test and there is no noise. I don't have an internal master socket; I have an external grey box from which a number of wires run to various sockets.
Thanks,
Andrew
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 16:42:25
Downstream:
4.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.6 dB / 20.0 dB
Line attenuation (Down/Up):
44.0 dB / 25.0 dB
Output power (Down/Up):
20.1 dBm / 12.4 dBm
FEC Events (Down/Up):
4667988 / 202
CRC Events (Down/Up):
4713 / 192
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
86618 / 162
Error Seconds (Local/Remote):
33661 / 5662

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Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
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