The flow path of ticket

hi all
plz tell me the exact flow of ticket.i mean who will raise the ticket,who will assign it and also plz tell me about the route by which this resolved ticket moves from different systems( like production to testing.....)
thanks in advance,
jack

STEPS INVOLVED
First Ticket will come to your mail account raised by some customer relating any issue.
u2022Then resolve the Ticket first in your Development system once the Ticket is resolved in Development.
u2022After that we transport the changes from Development system  to Quality System so that both same changes should come in quality and later we will do a data load to see that whether there is any error or not.
u2022After the load was successful in Quality System , we will move our ticket to status u201CRTTu201D(Ready To Test) with writing description in the u201Csolutionu201D Tab of Ticket No XXXX, that what the problem was and how it was resolved (ALL THIS IS DONE IN TICKET REMEDY PORTAL OF YOUR CLIENT).
u2022The load will be then cross checked by Client by reloading again and after which Client will pass the ticket to status u201Cpassu201D.(IN REMEDY PORTAL).
u2022Then for this Ticket peer review will be done and after which with transaction u201CSTMS_QAu201D the transport XXXXXXXX will be  approved by the request owner in Quality System  and the ticket status was changed from u201CRTTu201D to u201CReady for QA Reviewu201D.     
Thanks
Hope it helps
Varun

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    a document for the first time).
    I find it strange that the user actually has to select their "Current Folder" and also that it shows in the dialog as "other web locations"  Why can't it be like in the 2010 days where it automically selects the correct location
    and the user just hits save.  And why does the sharepoint location show up as an "other web location".  Is there anything that can be done (through office registry settings or another way) to make this less confusing for our users???
    now when I do this in office 2013 I get a dialog like this:
    krd

    Hi kdube,
    I test in SharePoint 2013 again, When I created a new document library and created a first document and clicked save as, I got a same dialog with you that "Current Folder" was under  "other web locations". 
    But when I created a second document and from then on, when I clicked save as, I got a same dialog with myself that "Current Folder" was under "SharePoint".  
    As I have said, Actually, web locations contain Microsoft SkyDrive and SharePoint libraries. Even the default path under "other web locations", it will not affect the Save As function. 
    Best Regards,
    Lisa Chen
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]

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