The wi-fi network "" could not be joined
This is the third time I have this problem. The two first times it have resolved itself and I have no idea how. It started working again just as suddenly and unprovoked as it stopped. But this is a serious threat to my work situation and I can't find a good answer to it. It stopped working again this morning and haven't worked since. I've restarted the comptuer a few times and renewed the DHCP lease (whatever that means). I have a macbook retina, bought in May of this year. There's been no problem connecting to my Zyxel router for 5 months, and now suddenly this. One place suggested that some SMC thing have to be reset in my computer. What does that mean, how is it done and is it a good idea? Will it help? Does anyone have any idea what's going on with this?
A
Try a SMC reset. The article covers when this is required, but doing this will not affect anything.
Reset SMC
Wireless Diagnostics - About
Troubleshooting Wi-Fi issues in OS X
Wireless Connection Problems - Fix
Wireless Connection Problems - Fix (2)
Wireless Connection Problems - Fix (3)
Wireless Connection Problems - Fix (4)
Also try turning off Bluetooth
Similar Messages
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The Air Port fan icon on the menu bar is greyed out and when I click it to connect a message appears ' the wi fi network could not be joined '. The wi fi is turned on both on the router and selected as on in the screen drop down. The smart phone works perfectly with the wi fi router so it must be something to do with the Mac book. It worked fine before I took it to Italy. It does work Ok using an Ethernet cable. Could it be that some Italian IP's are being stored in the laptop and the UK IP is not being recognised? Any ideas on what could be done? Any advice would be appreciated. Thanks !
Hi Here is part of the report which I've now pasted in . .
# --- Check Connectivity
05/30/14 16:16:38.8480 WiFi: WiFi interface is associated . . . fail
# --- Wi-Fi Interface
Interface Name : en1
MAC Address : 5c:96:9d:7c:a6:39
Network Name : (null)
Active PHY Mode : None
Security : (null)
SSID : (null)
BSSID : (null)
Country : GB
RSSI : 0 dBm
Noise : 0 dBm
Rate : 0 Mbps
Channel : 1
Channel Width : 20MHz
# --- Bluetooth
Power State : On
Paired Devices : 0
# --- Wireless Environment
2.4 GHz Networks : 2
5 GHz Networks : 0
Current Channel Networks : 1
Recommended 2.4GHz Channels : [ 6 2 3 4 5 7 8 9 10 12 13 ] 1
Recommended 5GHz Channels : [ 36 40 44 48 ]
# --- Network Configuration
Primary IPv4 Interface : None
IPv4 Address : None
IPv4 Router : None
Primary IPv6 Interface : None
IPv6 Address : None
IPv6 Router : None
# --- Debug Log Entries
05/30/14 16:16:38.9330 SMTP port is blocked
# --- Environment Test Cases
# --- Environment Summary
# --- Configuration Test Cases
05/30/14 16:16:38.9500 Wi-Fi interface is off, will not run configuration tests
# --- Configuration Summary
# --- Additional Information
05/30/14 16:16:45.1300
# --- Router Information
05/30/14 16:16:46.0980
# --- Create Diagnostics Report
Failed to collect system profiler report -
I recently upgraded to Mavericks on my macmini and suddenly it won't connect to my home wifi network. It says I need to move closer to my router whioch is really close and it worked fine before so I doubt this is the issue. Also, my IPad and Macbook connect just fine to the network, so it seems like its localized to my macmini and now funny enough my IPhone. I tried reseting SMC and PRAM, but this didn't help at all. Any helpful suggestions?
What does Wireless Diagnostics show?
Wireless Diagnostics
Troubleshooting Wi-Fi issues in OS X
Wireless Connection Problems - Fix
Wireless Connection Problems - Fix (2)
Wireless Connection Problems - Fix (3)
Wireless Connection Problems - Fix (4)
Also try turning off Bluetooth. -
When I replaced my PC desktop with a Mac Mini and hooked up my HP printer to it, I discovered that my other computers on the Wi-Fi network could no longer access the printer. The manual says Maverick OS will not allow PC's to share the printer. Does anyone else have this problem? My printer does not have on-board Wi-Fi but, otherwise, works fine. I shouldn't have to buy a new one. Is there a OS patch out there that would open the printer port for my PC computers?
I'm assuming that on the Mac, the System Preferences -> Sharing -> Printer Sharing -> [X] HP printer -> Everyone can print is selected? That is to say, the Mac will allow anyone to print using the printer, and that you did not try to restrict who can print.
How is your network configured? Bonjour as a protocol will NOT cross a router boundary. If you have 2 or more subnets active with the PCs on one subnet and the Mac on another, that would block the PCs from seeing the Mac.
You could have multiple subnets if you have more than one router, such as an ISP provided broadband modem/router and another WiFi Router. If the PCs are talking to one router and the Mac is talking to another, that could be a 2 subnet situation. The additional routers must be put into bridge mode, which is done differently depending on the router. But the basics are to diable DHCP and NAT services on the secondary router(s) having just one active router on the network.
Also, using Bonjour Browser on my Mac, it is showing me that the printer is being advertised as using Internet Printing Protocol, so if that is something selectable on Windows, maybe you can bypass Bonjour on Windows. -
everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?
The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh! -
Hi,
I've recently updated my late 2009 macbook from Snow Leopard to Mountain Lion. Things were working good. Yesterday I updated in to 10.8.4. Today I saw an update for Xcode. I tried installing it. But I have been constantly receiving "The product distribution file could not be verified. It may be damaged or was not signed" in App Store. There after I am not able to purchase anything from App Store. I tried following things:
1. Tried downloading the updates in Safe Mode. ==> No success.
2. I deleted folder present in /var/folders ==> No success.
3. I changed my network by converting my phone to WiFi hotspot and I stopped receiving the error.
Can somebody please suggest any reason/solution?
Router I am using is D-Link N300.
Thanks.The problem got solved by changing DNS to public DNS from Google. i.e. 8.8.8.8 and 8.8.4.4.
Thanks -
when i try to send a text msg or get on the internet it says could not acticvate cellular data network? why
Under "settings / general / network" is your "Cellular Data" button set to "ON"?
-
Am from India. when i tried to turn on face time the error displayed is" Could not sign in. Check your network connection and try again". how can it be resolved?
If you are using someone else's WiFi they may have restrictions in place.
(cofee shop, etc..)
Have you tried connecting using at least more than one particular WiFi network ?
You might want to try googling for a bandwidth test site
verify you have reasonable throughput..
1 megabit up and 1 megabit down..
(bandwidthplace.com is what I typically use..) -
My daughters Ipod .7, the facetime keeps saying, Could not sign in, please check your network connection or try again. I checked the network on it, and it says connected. any other options?
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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Hotspot login cannot open the page because it could not establish a secure connection to the server.
I am trying to connect to a public wifi network. My iPad connects marvoulesly. My iPhone not so much. I have an iPhone 4 and everytime I go to connect, it goes to a pop up page where I'm supposed to click a link to adhere to their TOS. When I get the pop up page I get "Hotspot login cannot open the page because it could not establish a secure connection to the server"
I've reset the network settings and nothing changed. Same error message. Any tips or tricks to fix this? I'm laid up on bed rest in the hospital and would really rather that I not use all my data minutes...
Thanks!Updated to iOS6 on an iPhone 4 this morning, and now when I attempt to connect to my work wireless, it connects for a moment then attempts to popup some login page (I sometimes get the hotspot login error you've mentioned) and because the page doesn't exist I can't get connected to the wireless netowrk.
What the heck have apple broken in this update?
Why when joining a normal wireless network is my phone even going near a Login page? What is this and how do I disable it?
Oh, and I'm posting here because your suggestions of disabling the Wi-Fi and Cellular data netowkrs doesn't solve the problem.
[Edit: seems while typing this leaving the cellular data disabled, it's now letting my join wireless - seems to be some timeout on it fixing the issue - I'd still like to know what this login page is it's attempting to locate is for.]
-A -
How can I correct the issue of Safari not connecting on my iPad Air? It was working great 2 days ago.....now on September 20 it is not working! I have an internet connection but Safari will not open. "Safari cannot open the page because it could not connect to the server."
Hello Beckieor,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning network issues:
iOS: Troubleshooting Wi-Fi networks and connections
Follow these steps to troubleshoot the above issues:
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Tue Oct 08 22:19:05 2013
Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?
-
I get a pop-up message saying "A server with the specified host name could not be found", whenever I try to access any streaming websites/apps or even WhatApp over Wi-Fi and I cannot access the specific THING for that moment, and I've tried switching Wi-Fi On and Off both in my Phone and also in the Router. I got an internet connection and a Wi-Fi router just before two days, and it's happening since. I got the internet speed around 80kbps and i can easily stream YouTube videos except sometimes, I receive that annoying message. I can't even browse the internet in Safari, which says "No Internet Connection"(Even though the Wi-Fi is connected), and I can access it after somewhile (say 10 minutes, it'll be perfectly alright). I use iPhone 4s. And everything about the internet connection is totally fine in my Computer, but not in my iPhone, as I've explained the issues, above. If there are any technical settings that I should change/modify, either on my computer(Windows 7 OS) or in my iPhone(iOS 7.0.4), PLEASE let me know
I hope I've provided enough information for the reader to understand my point. (I apologize for my verbal mistakes, if there are )
THANKSHello Paneesh,
Thank you for the details of the issue you are experiencing with Wi-Fi on your iPhone 4s. I recommend the following steps:
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
If the issue is still unresolved Wi-Fi disconnects or signal strength is less than expected
Move closer to the Wi-Fi router (access point).
Check for sources of potential interference.
Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
You can find the full article here:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thank you for using Apple Support Communities.
Best,
Sheila M. -
For at least the last 36 hours I have been unable to download updates from the itunes server for either itunes itself, or for iOS for my iphone (I need this since I am locked out of my phone). I was able to get around the problem of not being able to update itunes from the itunes server by downloading 11.0.4.4 from apple.com instead, but I don't believe I can do this for the latest iOS.
I have tried troublshooting from the support instructions for hours with no luck. Itunes is the only program that is having internet connectivity issues. I have tried disabling windows firewall, completely uninstalling my antivirus, and logging in/running itunes as an administrator. I have purged my hosts file and made sure that LAN settings are set to auto-detect. I have rebooted my router. There are no third party programs running that filter internet connections.
What else can I try?
Specific error message:
"The itunes update server could not be contacted. Please check your internet connection, or try again later."
System Information:
I am running Windows 7 Ultimate 64-bit SP1.
I am using Itunes 11.0.4.4, but was having the same problem on 11.0.2.
Network Diagnostic:
Network devices detected:
TAP-Win32 Adapter V9
Realtek PCIe GBE Family Controller
Network Connectivity:
Network interfaces verified
iTunes Store connectivity:
Internet connection verified.
Secure link to iTunes Store failed
One or more tests failed.
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 11.0.4.4
QuickTime 7.7.3
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0019B7800BB272F0
Current user is an administrator.
The current local date and time is 2013-06-06 01:30:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {047AE645-C178-4BCA-ADB8-1EE699E267EE}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Adapter Name: {ED9EA421-7412-4E76-A1F0-339DD75883B9}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.16
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Jun 05 18:27:48 2013
Lease Expires: Thu Jun 06 18:27:48 2013
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-04-13 13:59:00.I have completed the Advanced iTunes Store Troublshooting workthrough and my problem persists.
For reference I will detail the steps I have followed from the Advanced Support link iOS *08* provided above.
Isolate the issue:
1) the problem is with iTunes (I can connect to other secure websites, including the apple webpage + login).
2) verified the problem is not with the network (other devices on my network can connect and download iTunes updates).
3) I cannot resolve the problem by connecting to another network.
4) I have created inbound and outbound rules to allow all traffic to/from ports 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999. I have allowed these ports full access to all network types and all programs. I have also made sure that all apple products, especially itunes, are allowed in the list of windows firewall exceptions.
5) My date, time, and timezone are correct.
6) I am using iTunes as an administrator. I have posted the results of the diagnostic network tests above in my Original Post.
Blocked by software Firewall:
I have allowed an exception in the firewall for itunes and bonjour.
It seems to be the case that:
"If there's no firewall preventing access, but the iTunes Store still does not work while other Internet services (websites) work, the iTunes Store may be blocked by your configuration."
Blocked By Configuration:
I have run iTunes Diagnostics (results above) and the "Secure link to iTunes Store" section did not pass
I opened IE, made sure I am "Never dialing a connection"
My LAN settings are set to "Automatically detect settings"
I do not have any proxy settings
I have unchecked "Check for server cerificate revocation*" under Advanced IE properties
I have enabled "Use SSL 3.0" and "Use TLS 1.0"
I saved and restarted. Still no joy.
Rebuild Network Information
I flushed the DNS Resolver Cache
As mentioned above I reset the host file to default, and also tried to alternate method outlined in the support document involving creatings a "Copy of hosts" file and moving, editing, and returning the file to drivers/etc.
I then restarted.
Please Help! This is getting rediculous! -
Federated free busy information - the recipients mailbox server could not be contacted
Hi guys, really hoping someone can help with a free busy issue I'm having.
I've configured a new forest with exchange 2013 installed in preparation for moving all AD objects to the newly created forest to resolve a single label domain issue. The source forest has exchange 2010 SP2 installed. I've setup a trust between
the forests and dns is resolving okay. Federation has been setup for each of the forests and sharing configured but free busy info isn't available. When trying to retrieve FB from the new exchange 2013 mailboxes i get "the recipients mailbox
server could not be contacted" Trying to lookup FB from new forest to source "the recipients server could not be contacted" I've followed the troubleshooting steps in the following link: http://johanveldhuis.nl/en/troubleshooting-federared-sharing/
which are all okay except when I run Test-FederationTrust -UserIdentity [email protected] On the exchange 2013 forest all tests are successful, on the exchange 2010 forest all tests are successful with the exception of token request which
returns: failed to request validation token. Any help on this really appreciatedJust check the application log again and found this:
Process 5660: ProxyWebRequest FederatedCrossForest from S-1-5-21-672479773-2712238020-2201217990-2314 to
https://mail.contoso.com/ews/exchange.asmx/WSSecurity failed. Caller SIDs: WSSecurity. The exception returned is Microsoft.Exchange.InfoWorker.Common.Availability.ProxyWebRequestProcessingException:
System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)
at Microsoft.Exchange.InfoWorker.Common.Availability.Proxy.Service.EndGetUserAvailability(IAsyncResult asyncResult)
at Microsoft.Exchange.InfoWorker.Common.Availability.FreeBusyApplication.EndProxyWebRequest(ProxyWebRequest proxyWebRequest, QueryList queryList, Service service, IAsyncResult asyncResult)
at Microsoft.Exchange.InfoWorker.Common.Availability.ProxyWebRequest.EndInvoke(IAsyncResult asyncResult)
at Microsoft.Exchange.InfoWorker.Common.Availability.AsyncWebRequest.EndInvokeWithErrorHandling():. The request information is ProxyWebRequest type = FederatedCrossForest, url =
https://mail.contoso.com/ews/exchange.asmx/WSSecurity
Mailbox list = <<a href="mailto:[email protected]>SMTP:[email protected]">[email protected]>SMTP:[email protected], Parameters: windowStart = 27/01/2014 00:00:00, windowEnd = 10/03/2014 00:00:00, MergedFBInterval = 30, RequestedView = MergedOnly
. ---> System.Net.WebException: The request failed with HTTP status 401: Unauthorized.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)
at Microsoft.Exchange.InfoWorker.Common.Availability.Proxy.Service.EndGetUserAvailability(IAsyncResult asyncResult)
at Microsoft.Exchange.InfoWorker.Common.Availability.FreeBusyApplication.EndProxyWebRequest(ProxyWebRequest proxyWebRequest, QueryList queryList, Service service, IAsyncResult asyncResult)
at Microsoft.Exchange.InfoWorker.Common.Availability.ProxyWebRequest.EndInvoke(IAsyncResult asyncResult)
at Microsoft.Exchange.InfoWorker.Common.Availability.AsyncWebRequest.EndInvokeWithErrorHandling()
--- End of inner exception stack trace ---
. Name of the server where exception originated: "MailServer". Make sure that the Active Directory site/forest that contain the user's mailbox has at least one local Exchange 2010 server running the Availability service. Turn up logging for the Availability
service and test basic network connectivity.
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