Themes - Customer Folder missing

Hello,
We have a brand new NW2004s Portal installed and I am trying to create a new theme.
1. The <b>Portal Content > themes > Customer folder is missing</b> in the Content Administration. And I am unable to create my own folder in the "themes" folder.
2. Also - same problem, different symptom. In the Theme Editor, I am able to change the parameters but the <b>"Folder ID" pull down menu in the Save As dialog does not have any entries</b> and so the button never enables. So I am unable to save any changes to the Themes.
Is there anything we are missing before this point? Or is this related to Portal permissions? What is the actual process to create / manage themes in the Portal?
Any help is greatly appreciated.
Thanks in advance,
Siva

Thanks for the help Pooja, but even that folder does not have the "Customer" folder and the only right-click options available for that folder are Refresh and Copy.
Should the Portal install automatically create this folder or should we do something manually to make this folder become available?
Thanks again for the help,
Siva.

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