Thunderbird profile is only partially recognized

I have Thunderbird+Lightning in use on both Linux Mint and Debian operating systems. The Mint installation of Thunderbird was not used for around six months after I switched to Debian as the primary OS. The Debian installation ran into problems (unrelated to Thunderbird), and I had to move back to Mint. However, I have been unable to properly migrate the profile.
Thunderbird shows the add-ins and the basic page layout preferences, so the profile is recognized. However, the user data (email accounts (and their mail), the address books, and the calendar data), are all missing. When Thunderbird is opened, it starts off asking me to create an email account.
The version on Debian is 24.3.0. I believe Thunderbird has been updated one or more times on Mint during the period of inactivity. Its version is currently 31.3.0. FYI, all of the add-ins were originally on the Mint version prior to updating to V31.3.0.
I made numerous attempts, following the standard instructions, of replacing the profile contents with the old contents (I have used the procedure successfully to migrate from Windows to Mint to Debian). These attempts included using both the existing old profile and an earlier backup copy. I even uninstalled Thunderbird, deleted the .thunderbird directory, and started over (several times), re-installing from the Mint repo.
I didn't think to verify that the Mint profile still worked before trying the replacement. However, after the failure, I reloaded the old Mint profile and it doesn't work either. Since Thunderbird was totally reinstalled, there is not likely a problem of software corruption, and since several previously-working profiles failed, it seems unlikely that all of the profiles are bad. It almost looks like incompatibility between Thunderbird V31.3.0 and earlier version profiles, but I haven't seen any reports of this .
Troubleshooting Information Page:
Application Basics
Name: Thunderbird
Version: 31.3.0
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
Profile Directory: Open Directory
(Local drive)
Application Build ID: 20141128200244
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
Crash Reports
Extensions
Account Colors, 8.2, false, accountcolors@DW-dev
ImportExportTools, 3.1, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 2.6.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Messaging Menu and Unity Launcher integration, 1.3.1, false, [email protected]
Send Later, 4.3.1, false, [email protected]
Theme Font & Size Changer, 34.2, false, {f69e22c7-bc50-414a-9269-0f5c344cd94c}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.3.0
mailnews.database.global.datastore.id: 8fd333c3-1f74-42c8-89fa-735441cec76
mail.openMessageBehavior.version: 1
network.cookie.prefsMigrated: true
Graphics
Adapter Description: X.Org -- Gallium 0.4 on AMD RS780
Vendor ID: X.Org
Device ID: Gallium 0.4 on AMD RS780
Driver Version: 3.0 Mesa 10.1.3
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: cairo
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
I have attached a screenshot of the error console. At least the first entry appears to relate just to a problem with the themes, not with content. Also, based on other information online, I found that panacea.dat contained references to the old profile name. Taking that file out of service did not solve the problem.

I'll close the loop on this question after discovering my own answer. The reason the user data wasn't recognized is that it wasn't there.
I was using a backup procedure that archived the home directory, which includes the profile. To ensure that none of the files were in use, I ran Ark from another operating system. It appears to have backed up everything but the handful of files that contained the actual user data (email accounts, messages, and calendar data). Without burrowing into the profile, it wasn't apparent that those files were missing. I haven't figured out why those files were treated differently.
The lesson to take away is that this is not a good way to backup the profile, and it pays to verify that your critical files actual make it into the backup.

Similar Messages

Mail.app not recognizing/only partially recognizing attachments

Hi,
Since upgrading to OS X 10.5, mail.app intermittently doesn't fully recognize attachments. The mail.app *Message Viewer* window correctly lists the email subject and the no. of attachments. But viewing the message shows no attachment, nor is there any 'save attachment' button.
However View -> Message ->*Raw Source* will show the attachment, albeit encoded as base64
My workaround for now is to highlight the message in the Message Viewer window and then select File -> *Save Attachments...* But it's highly inconvenient. Right-mousing on the message in the Message Viewer window does not offer the "Save Attachments..." menu item.
I've experienced the problem with someone sending me an attached PDF, and also regularly from Outlook/Exchange people sending me meeting invitations with attached .ics files. They all show up as a message with 1 item attached in the Message Viewer window, but there's no attachment when the message is viewed, unless I select View->Message->Raw Source
Anyone found a pattern or a workaround? Experiencing the same problem?
thx, ...b

Exact same thing here. This solution does work. But why doesn't attachment won't just show up when you view the message as Plain Text, which is, and always has been, my default. This has always worked in previous versions of Mail.

My recommendations for edits to the Thunderbird "Profiles" section: "Restoring".

Dear Thunderbird "Help" team:
My recommendations for edits to the Thunderbird "Profiles" section:
Things that are not clear, on the page of Thunderbird "...Restoring to a different location..."
https://support.mozilla.org/en-US/kb/profiles-tb#w_restoring-to-a-different-location .
and...
https://support.mozilla.org/en-US/kb/profiles-tb
A.a) Existing: "...Each profile is stored on your hard drive in a profile folder. The folder is named using the following convention:
<random_string>.<profile_name>
...where "<random_string>" is eight digits randomly generated by Thunderbird and "<profile_name>" is the name you assigned to the profile. ..."
A.b) Please replace "digits" with "characters". In common US English, digits are numerical, 0 to 9. (You have it right, in the later paragraph: "Restoring a profile backup". )
B) At "Moving a profile", it is not clear the difference between that and "Restoring to a different location". Please split the two cases, so that each one is complete unto itself. Write separate instruction sets (there is no advantage to economy of words, in a webpage like this.)
B.a) Explain first how to find the file "profiles.ini", by using the Windows Explorer window.
B.b) Recommend that the user first make a backup copy of that file "profiles.ini", in case the work does not succeed, so that the messed-up file can be replaced with the original.
B.c) In the descriptors of "Moving a profile", for the actions to be taken, it is not clear whether each step is... at the location of the backup, or... at the location for the desired new installation. Especially uncertain for Step 3 and Step 4.
B.d) In Step 5, give a better explanation for the path options: - relative or non-relative. How does the user know if the path option has been switched?
Marian Beddill

You spoke to my first item - "digits".
But my BIG problem is the second one. -- "Moving a profile".
I cannot understand the instructions. (*)
The reason, is that it tries to cover TWO CASES/SITUATIONS , jumbled into ONE instruction set.
My request to Mozilla, is to split those instructions into TWO (or more) distinct and separate instruction sets, but with each set dealing ONLY with one case.
Write one set for "Moving a profile".
Write one set for "Restoring to a different location".
This way, the user does not have to try to interpret the "if"-descriptors, while in the middle of trying to accomplish the task at hand.
Doing as I ask, makes for more words, and a longer page. But there is no cost for length of a page, and a great advantage to the user, since the steps to be followed for each case are distinct and are not ambiguous. Do not have any "If-this" detours in the sequence of operations.
(*) PS: I am not dumb on programming. I have been writing code since 1966, and have taught programming in several other nations.
(**) PPS: I still have not been able to move ("replicate") my old profile and message files, from the external backup copy, into the new, clean machine, so that I may continue corresponding from where I left off, when the motherboard crashed.

Trouble migrating Mozilla Thunderbird profile from Windows to Mac

I am a Mac newbie. I'm trying to get my email and browser bookmarks over to my Mac.
I've managed to get my previous Thunderbird directory over to the Mac and put it under the Administrator's Library directory (I tried it under Application support as well). Then I installed T-bird. But it just created a new profile. It didn't recognize the old one.
How do I fix this?
And I don't see a way to export my bookmarks from Firefox to get them over. Any tips?

Nothing seemed to help as far as getting my profile over the network share.
OSX would not let me copy all of the profile directory.
Thanks for all your suggestions, however.
I got so frustrated, I decided to just burn a DVD and see if this worked any better.
Well yes and no.
I easily copied the Thunderbird profile into place. But then all files and subdirectories were read-only, so I had to dig out a unix book and figure out how to recursively change permissions (chmod -R u+w). I also had struggles with figuring out how to create a thunderbird profile and then substitute my old one for it.
NOW I have a new problem still bugging me which I will start a separate post for. (In short, I installed thunderbird but I'm not sure it's really installed because the disk image keeps reappearing even after I eject it. Thunderbird comes up, but it seems like it's reinstalling it or something.)
With regard to this POST I still would like to get an answer to how to properly use a network share since I had to completely workaround it. I know I'll need this again soon.
Thanks.

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer. Any ideas?

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?

Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling

My ipod touch is only partially functional, requiring multiple taps to do anything, with apps crashing. I performed all Apple troubleshooting steps, including reset and restore, but no change in symptoms. What should I do now?

My iPod Touch (4G, 8Gb) is only partially functioning, requiring multiple taps on icons to do anything, and apps are crashing often. There is a thin white border that appears around icons when tapped once, then I must tap twice to activate. (that's 3 taps for what used to take 1) I successfully completed all the Apple troubleshooting page steps, including reset and restore, but there was no change to its condition. What can I do now?

Now that I think aboput it further, You may have an Accessibilty feature turned on.
- Try triple clicking the Home button to see if that will allow access to the iPod so you can go to Settings>General>Restrictions to turn off all the Accessibilty features.
- If not then connect the iPod to your computer and turn off the features. See:
iTunes 10 for Windows: Accessibility features for iPod, iPhone, and iPadApplewill exchange broken iPod for a refurbished one for this price:
Apple - Support - iPod - Repair pricing

Working with Outlook 2011 for Mac, my mails are slow and I can work only on-line, when off-line, mail cannot be opened because it is only partially downloaded. How to solve??

working with Outlook 2011 for Mac, my mails are slow and I can work only on-line, when off-line, mail cannot be opened because it is only partially downloaded. How to solve??

Try http://www.microsoft.com/mac/support.

HT204406 I authorized a second computer on my iTunes account, and downloaded my library from the Cloud to my new computer. However, many songs only partially downloaded, and now I'm having a hard time getting rid of them to do full downloads.

I authorized a second computer on my iTunes account and tried to get my first computer's library on my second computer via the Cloud. Many of the songs only partially downloaded, and I am having a hard time getting rid of the library with the partial downloads (so I can get full songs). I am considering nuking the current iTunes on the second computer and re-installing, giving myself a clean slate to work with. Is this the right way to go?

How to use your iPod to move your music to a new computer

After a PC crash i managed to restore my iTines library only partially. My music is there, but my ratings ant playlists are missing. Please advise how to fix this.

After a PC crash I managed to restore my iTunes Library only partially.
My music is all there. But my ratings and playlists are missing.
Please advise how I can fix this.
On my IPod Classic a still have all the music and the playlists. Is it possible to use this? Synchronise from i-Pod to iTunes??

Hi, I have a similar problem on my iMac with unusable internal drive: https://discussions.apple.com/thread/3031967
Dirtylobster wrote:
4. Install win7 in your brand new virtual environment but after first step in the installation where it will reboot after unpacking the files - TURN OFF YOUR VIRTUAL MACHINE. You got 10 seconds to do that.
Failure to do so will mess up the install and you must start over.
I'm not sure if I should take a chance... Could you please explain step 4 a bit more detailed? Do I have to click on "reboot" (where?) and then within 10 seconds turn off the virtual machine? HOW would I do that? THANKS!
EDIT: Did you read the following too?
http://forums.macrumors.com/showthread.php?p=10601274
What do you think of this alternative...? Thanks again.
Message was edited by: coxorange

After a new install with old TBird uninstalled."Your Thunderbird profile cannot be loaded. It may be missing or inaccessible" Should have created a NEW profile?

My Windows 7 Ultimate computer received an unauthorized Windows overnight update followed by error messages. Bless Microsoft. To compound the problem there were NO restore dates found and no recent backups. I lost about the last entire year of data including all my many downloads and recent documents, etc.
Like another user, I also had more than a year of Thunderbird emails in my inbox and many other folders. Important to me. Now TBird won't open...at all... and gives me an error message: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." OK. So I uninstalled it and REINSTALLED IT, more than once, and still get this same error message after a supposedly successful installation. The error message and then TBird fails to open. Shouldn't it create a new profile with the new install?

No. It's looking for, and finding, profiles.ini but can't find the profile in the location stored in profiles.ini.
Deleting (or moving or renaming) profiles.ini should indeed force it to generate a new profile.
Do these help?
http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared
http://kb.mozillazine.org/Recovering_a_missing_profile

When I download and try to install Thunderbird I get the message "Your Thunderbird profile cannot be loaded, it may be missing or inaccessible".

Because of a virus, I redownloaded Thunderbird 24.4.0 and it completed until trying to open Thunderbird when I get the message "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I know the profile exists in a "recovered files" folder. I've tried to move it to the current Thunderbird folder but get the same message. I've tried to follow a Mozillazine article but it's too complicated. Is there any online help, such as chat or phone?

I think I have finally figured out how to reply to you. Even though your email says to reply to [email protected], that just goes into dead space.
So to answer your question, the profiles.ini file has in it:
<pre><nowiki>{General}
StartWithLastProfile=1
{Profile0}
Name=default
IsRelative=1
Path=Profiles/ghdigdus.default</nowiki></pre>
Also, I want to mention that there is a Thunderbird folder in C:\ just above the Users folder. It has two profiles in it, one of which is the e00qmtzd.default folder.
Are we getting closer to solving this problem?

Home page set to folder does not open links in multiple tabs. Only opens one and only partially.

Hi there,
In 'Tools / Options' my Home page set to a folder but does not open multiple links in tabs. It only opens the first link and only partially opens the page.
The 4 pages I am trying to open are:
http://www.live365.com/index.live
http://www.facebook.com/login.php
http://login.live.com/login.srf?wa=wsignin1.0&rpsnv=10&ct=1193340789&rver=4.5.2130.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&id=64855
http://webmail.123-reg.co.uk/index.php

Hi this did not work either.
Also when I tried to log into this forum the browser just kept taking back to the login page. There were no errors, it was as if it was stuck in a loop. The page refreshed but moved no where. My user name and password were there but nothing happened. It took a reboot to allow access.
This seems to be something I have noticed. When a page reopens on start up or from a link it will not load the page properly causing errors.
Also on a similar note the new Firefox is not remembering passwords. Specifically to hotmail.
Cheers,
Ash.

HT4910 Feeling a bit frustrated that my contacts, mail, notes & calendar do not appear to be either backing up at all or only partially to iCloud when that was the purpose for using it to begin with. Anyone have suggestions or instructions how to get this

Feeling a bit frustrated with iCloud as it has either not backed up my contacts, mail, notes, & calendar on my phone or only partially. How helpful is that?? It has already resulted in "losing" data for me in my calendar & contacts since I've owned it at the beginning of this year. Would really appreciate any instructions or suggestions others have used successfully to "fix" this problem. Thanks so much in advance for your time & information!

Apple used to strive for smarter solutions but that has changed.
After "upgrading" to Mavericks you can no longer sync device to device with USB or WiFi.
This is so stupid! First, when you travel there are long periods of no WiFi or 3G/4G. Second, cloud-based services are still pretty worthless because it's slow. Third, cloud-based services are still pretty worthless because of low security. Fourth, cloud-based services are still pretty worthless because of low capacity (I have a calendar from my first Newton of 1996 and iCloud can't handle the amount of data).
Why would you prohibit safe and fast syncing via USB??? It's just plain stupid!
Do NOT upgrade to Mavericks if you want to keep your safe and fast sync for Calendars and Contacts.

My unusual (?) printer issue -- Prints only partial lines when printing in black (part 2)

I have been using my HP Officejet J4680 with my Win7 PC for several years and relatively problem-free -- until about six months ago.
My printing issue might be rather odd. So odd, in fact, I’m not sure how to succinctly describe it. I’m not too techie, but I will try….
This printer will print some lines correctly, other lines print only partially, and some lines don’t print at all.
This oddity happens ONLY when I print in black. When changing the color of the text to any other color other than black the page does print correctly.
Further, this issue seems to occur ONLY when printing certain things/files/formats. For example, material from most websites will print correctly. As will most .PDF files. Printing files such as .txt, .doc, .wps, etc., seem to be the most problematic.
Fixes I have tried include:
Uninstalled and reinstalled printer
Run HP’s diagnostic tools (including checking for any driver updates)
Installed several new black ink cartridges
Cleaned and re-aligned printer head
Lastly, the “copy” feature continues to produce good results. These problematic symptoms seem to occur only while using the “print” function.
Short of relegating this printer to the trash, I’ve tried everything I can think of. Help/ideas/suggestions appreciated.

HI Here4Help2,
Here is a document to troubleshoot poor quality black text for your printer. This is a pretty interesting problem you have here. Let us know if this helps or if the problem remains.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Picture files only partially display after being published

Recently .jpg and .png pictures I have created only partially display after being published. I've tested it using Paint, Publisher and Gimp with mixed results. The pictures display correctly when I view them locally on my pc.
Here are the test pictures I made in each program:
http://www.bgchamber.net/images/GimpTest.jpg
http://www.bgchamber.net/images/PublisherTest.jpg
http://www.bgchamber.net/images/PaintTest.jpg
The only pictures that fully display are those that were taken from a camera, but after I resized one in paint, it also didn't display properly. My question really is, is this an issue with Microsoft Expression Web or with the server hosting the files?

Publisher is NOT a photo editing program. Neither is Word. Nor is Paint.
You need a real, and simple, photo editing program. Paint.NET is a good, free one. I find GIMP cumbersome (but it's batch processing is handy). And your graphics aren't being created and saved properly. For example, the events.html page has graphics on it
that total well over 3 MegaBytes! Pity the poor soul with a wireless connection. The graphics on the events.html page are largely illegible, and as such serve no real purpose (and make the site look bad).
Let's take an example...on the home page gallery is a graphic for the 2015 Chamber Scholarship. It's displayed at 525 x 340 pixels, yet the image sitting on the server (and which must be downloaded by the visitor) is 1275 x 825 pixels. So you have an unnecessarily
large graphic taking space on the server, having to download to the visitor's computer at full size, and then be shrunk by the browser to only 17% of the original area. That file should be created and saved in a proper graphics program at the final size you
plan to use (and in this case, use PNG format). The larger file takes at least 5 times the storage space on the server as a properly sized file (and takes 5 times as long to download and upload).
I've superimposed the display size on top of the full size and shrunk them down to display here in the forum. See below.
All the graphics that I have checked on your site have the same problem, and if your site has been up a long time and you haven't cleaned out the old files on the server, you may have run out of server space, which would corrupt the new files.
Smaller files will also upload faster and more reliably. Plus--browsers stink at resizing graphics. Do that in a proper graphics program to get the best quality.
Use JPG for photos, GIF for hard-edge graphics with few colors and no gradations/shading, and PGN for hard-edge graphics with full color and gradations/shading. And make sure you are saving the images in the proper version of the format (RGB for web).
A horse walks into a bar. The bartender asks "Why the long face?"
"Because I was born into servitude and when I die my hooves will be used to make glue."
It was at this point that the bartender realized he would not be getting a tip.

Thunderbird profile is only partially recognized

Similar Messages

Maybe you are looking for