To solve another problem, I need to reset my user agent. But when I type about:config in the address bar, all I get is a Firefox window that has the text "config" on the page and nothing else. No text or fields or ANYTHING. What can i do short of unins

Firefox 3.6.3
Windows XP
Otherwise browses OK.
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Make sure that you type '''about:config''' in one word and without any spaces in the location bar.
You can also use "Reset all user preferences to Firefox defaults" on the [[Safe mode]] start window - See http://kb.mozillazine.org/Resetting_preferences

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Why does iphoto screen go grey and a spinning wheel in the middle of the page and nothing else

can someone tell me why i always get a spinning wheel in the middle of the page and nothing else when trying to open iphoto

Either the program, the iPhoto Library or the iPhoto preference file is hosed.
First thing is first, backup your user file folders to a external hard drive and disconnect.
The easiest (and most likey the cause of your issue) to fix would be the iPhoto preference file
iPhoto preference file fix
Look in your /Users/Library/Preference for a file like
com.apple.iphotopreferences.plist
or
com.apple.iphoto.plist
and delete it and reboot, restart iPhoto and re-enter your preferences.
If your on OS X Lion, your going to have to use the Finder's "Go To" to get to the Library as it's hidden as in Snow Leopard it's not.
Reinstall iPhoto
If that doesn't resolve your issue and your on Lion, you can redownload the iLife software from the MacAppStore and simply reinstall it, which will overwrite iPhoto and fix it.
If your on Snow Leopard you reboot holding c from the 10.6 grey installer disks (only) that came with your comptuer and simply reinstall OS X 10.6 which will reinstall iPhoto (the 10.6.3 Snow Leopard retail disk doesn't have iLife)
If you purchased iLife from the boxed set, then reinstall it.
If you had iLife from 10.5 and your on 10.6 or 10.7, or got it free with 10.6 and now on 10.7, then your going to have to wait until you try the next step (then extract iPhoto from the installer disk using Pacifist or purchase iLife)
Rebuild iPhoto Library
If that doesn't resovle your issue you can right click (or control click) on the iPhoto Library and "Show Package Contents" inside will be a folder with all your original photo's. Copy these out and move the iPhoto Library out of the Pictures folder and rename it (if you can) so iPhoto can't find it.
Then restart iPhoto and see if it creates a new iPhoto Library, then simply import the pictures from the copy you made.
If it fails to work after this, there is a corrupted picture in your iPhoto, you'll have to repeat the same process with importing a few pictures at a time until you can locate the corrupted ones.

I just upgraded my system to Mavericks X and now none of my CS6 programs will launch, What can I do short of reinstalling CS6?

I just upgraded my system to Mavericks X and now none of my CS6 programs will launch, What can I do short of reinstalling CS6?

probably nothing helpful. migrating adobe apps doesn't always work, and if it doesn't work you're better off uninstalling, cleaning and reinstalling per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

There is a 3 inch section of the window that will not recognize the mouse. It will not let you click on the icons or screen in any way in this section under the address bar. It is only in firefox where this is a problem

There is a 3 inch section of the window that will not respond or recognize the mouse. It will not let you click on the icons or screen in any way. This is the only program we are experiencing this problem with.

Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

HT201361 How do I take a screenshot of a long window that has content too far off the page to see?

I know about standard tools for capturing screenshots of:
     • whole screen
     • a given window
     • a given selected area drawn with the mouse
But oftentimes I have a window that has content outside the visible area - where I'd have to scroll up or down to see it all, and cannot see it all at one time. I usually try to shrink the magnification to get it all in my visible area, but this often doesn't work, and degrades resolution.
I'd really like a tool that captures the whole contents of a long window. There's got to be a way. How?
Thanks. - Josh

If these are web pages, try donationware Paparazzi!
http://derailer.org/paparazzi/.

My Tool Bar keeps changing, one minute I'll have features and not the next. URLs don't show in the Address Bar -- all of this started after the last up-date

Since the most recent up-date of Firefox I've had buttons on the tool bar vanish and then return when I change web sites, etc. Too, the address bar does not show URLs a lot of time, especially after a search and I click to the link. I have to look under page properties to find the web address in order to link to pages later or even book mark them.
Please email me @ [email protected]

I noticed ''similar behavior'' on what I had thought to be modified pop-up windows. But I accidentally created a new window (tab tearing) and the new window did not have menu bar or tabs bar, but if I selected that window then it showed all toolbars and the original window the reduced set and can keep switching between the two to keep reversing which is which. Needless to say I can't duplicate it again. The location showed "Go to web" instead of the location on the new window, reload did not fix that, but creating a new tab did fix that upon return to the tab.

I need to reset my security questions but when I send an email to the rescue email it doesn't get to me its the wrong email. help?

iTunes wont let me download any music and I have over $20 on my account. It says I need to answer my security questions but I don't know the answers. When I try to send an email to the rescue email, it doesn't work. It says the email starts with an "h" but none of my emails start with an "h". I also don't know how to edit the email. Someone please help!

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154)

I have tried to update my itunes program. It was running great until I attempted the update now all I get is an error message that says "Itunes was not installed properly, Please reinstall itunes, Error 7 (Windows erroe 126)". What can I do to get my it

I tried updating my itune program. Now all I get is the following message "Itunes was not installed properly. Please reinstall itunes. Error 7 (Windows error 126). WHAT can I do to get back to where my itunes program is running again?
I have uninstalled the proram and tried reinstalling and get the same error message. The other error message I get is "The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem". I have tried that twice with no luck. Can someone help me get my music back???

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I closed the cover on my IPad with a draft email open. Now I can only edit the email but cancel and send are grey and nothing else in email seems to work. What to do?

I closed my iPad cover with a draft email open. When I reopened the cover, the cancel and send buttons are grey and all I can do is edit the email. The email app seems frozen. What do I do?

Try closing the Mail app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work (or if you can't get to the homescreen) then do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

TS2446 Need to reset my security questions but did not put in a rescue email address

I have tried to reset my password but this did not allow me to reset the answers to the security questions which I have forgotten.

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

How do I get rid of an advert that has appeared on my Sarai opening page?

The message says....YOUR PC PERFORMANCE IS POOR....FIX NOW
Please respond
<Email Edited By Host>

It's a scam. Close Safari, then re-open it.
To prevent such pop-ups in future download and install GlimmerBlocker.
It is not a good idea to publish your email address on a forum. I have asked the Hosts to remove it.

All the lettlers on my desktop and in the address bar appear as symbols. Also, I can't run firefox because it keeps giving me a crash report. I'm running Vista, if that helps.

This is my parent's computer. Here are the facts: After using facebook the previous evening, the next time the computer was used all of the desktop displayed symbols instead of letters/words. Upon trying to open Firefox a window labeled Firefox crash report opened. No matter what options you choose (send report, don't send, etc) when you click on an option, another Firefox crash report window opens. So I can't open Firefox. Simple solution would be to uninstall Firefox and reinstall it; however, it is very hard to navigate the computer with no words and all symbols. I am able to open up Internet Explorer, but anything in the address bar or search bar also appears as symbols. If I were to type in a specific site in the address bar, the site will load properly in words but the address bar still shows symbols. After much playing around, I was able to update Avast antivirus and run a full scan and nothing was found. I updated Malware Bytes and ran in for an hour but it never fully finished running before I had to leave. Please help.

Try to disable hardware acceleration.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
If disabling hardware acceleration works then check if there is an update available for your graphics display driver.
Try to toggle some Boolean gfx.font_rendering prefs on the about:config page to disable some features.
Filter: gfx
Some to try:
* set gfx.direct2d.disabled to true to disable Direct2D
* set gfx.font_rendering.directwrite.use_gdi_table_loading to false.
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold (user set).
*Preferences can be reset to the default or changed via the right-click context menu.

Text labels on buttons have disappeared, and the tabs have moved ABOVE the address bar. Why?

Last night I updated to Firefox 29.0.1. Now, I don't mind change - and I don't mind redesigns - but I HATE it when options are removed. I want text labels on my buttons (the "Home" button for example"). In the previous version of Firefox you could right-click in the grey space at the top, and select "customise". From there, you could drag and drop which things you wanted to appear in your toolbar or not - and there was a tickbox to selext if you wanted text labels to appear underneath them or not. Now as hard as I look, I can't find this option. It looks like you're now forcing people to ONLY use icons. I hate that. My brain processes the word "Home" a lot faster than it recognises a little picture of a house. You need to understand that people work in different ways - and just because the Firefox developers might not personally use the text labels, that doesn't mean that no-one does!
What is the point in taking away the option? None at all. Please re-introduce the option. In the meantime, I will revert to the previous version of Firefox.
Additionally, I see that the tabs have now moved on top of the address bar. Again - WHY? I like them below. Why do you feel the need to make design changes - and then not give people the option to customise things how they like?

Yes you can install the Classic Theme Restorer extension without a problem.
See also the current support web page of the CTR extension.
*http://forums.mozillazine.org/viewtopic.php?f=48&t=2827985

I just downloaded Maverick last week, and ALL of my contact groups have duplicated. When I use one to send a group e-mail, everything is doubled in the address bar. Any suggestions? Very frustrating.

I just downloaded Maverick last week, and ALL of my contact groups have duplicated. When I use one to send a group e-mail, everything is doubled in the address bar. Any suggestions? Very frustrating.

Hello Joannah,
Thank you for details of the issue you are experiencing with duplicates in Contacts after upgrading to OS X Mavericks. I would be frustrated by this too.
If you have enabled iCloud Contacts, I recommend following the steps in the article below:
iCloud: Resolving duplicate Contacts after setting up iCloud Contacts
http://support.apple.com/kb/TS4147
If you’re not using iCloud, I recommend this article instead:
Contacts (Mavericks): Combine duplicate contacts
http://support.apple.com/kb/PH15079
Thank you for using Apple Support Communities.
Best,
Sheila M.

How do I turn off searching from the address bar. Setting keyword.enabled to false is not working.

I never want to search from the address bar. I've been able to turn off this horrible annoying feature in the past by setting "keyword.enabled" to false but this no longer seems to work. Is there any way to fix this so that searching from the address bar never happens with any search engine?

If you set keyword.enabled to false, then what Firefox normally does is check whether your address bar entry is a valid server name (first DNS lookup) and, if not, it will try fixup (e.g., www.+''what you typed''+.com) (second DNS lookup).
If you get search results, particularly if you get results from some site other than your preferred search engine, there are two possible explanations:
(1) DNS provider hijack.
There are some service providers that do not answer the DNS lookups honestly and instead will divert you to their own page of search results. In that situation, there sometimes is a link on the page to opt out, either right there, or behind an explanation (why do I get this page?) or a settings link. You may have to look around. Or if your service provider won't let you opt out, you might need to switch to using OpenDNS or Google Public DNS.
You probably should also check your connection setting it case that has been modified:
"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button
Try "No proxy" here to see whether that helps.
(2) Bad add-on.
Some extensions will divert honest DNS misses to their preferred search site. Here's what I suggest for cleaning out bad add-ons:
(A) Open the Windows '''Control Panel''', Add/Remove Programs. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
(B) Then, in Firefox, open the '''Add-ons page''' using either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".
In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
(C) Search for remaining issues with the '''scanning/cleaning tools''' listed in our support article: [[Troubleshoot Firefox issues caused by malware]]. Note that the tools are free and take considerable time to run. If they seem to finish quickly and then ask for payment, you might have a Fake AV infection. Please use the specialized forums listed in the article in that case.
Success?

To solve another problem, I need to reset my user agent. But when I type about:config in the address bar, all I get is a Firefox window that has the text "config" on the page and nothing else. No text or fields or ANYTHING. What can i do short of unins

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