Touchsmart "House" icon is gone, where can I download it?
I have an HP Touchsmart all in one IQ526 model desktop. I recently had it upgraded from Vista to Windows 7, but the house icon has disappeared, and is nowhere on the computer. This icon allowed for me to access my built in webcam, among other things, and take snapshots, use avatars, and apply other features with my webcam. I bought the computer SOLELY for these features! I have tried everything, and am at a loss, Can anyone please offer some helpful advice. I will run you through what I have already tried and am hopeful that no one will give me advice that I have already tried. I AM WILLING to purchase this software if I need to, but cannot seem to find anyplace that sells it.
1. I first tried to recover it, but there is no recovery point on my computer from the time prior to my upgrade.
2. I tried a factory restore, but the computer does not recognize me pressing the F11 at start up.
A. I accessed recovery manager under the start menu and there is no image I can use to restore the computer to when I had Vista.
B. I called HP and they DO NOT sell the recovery disk for this model anymore.
3. I have searched through the drivers on the HP website and can't seem to find any of them that mention the house icon specifically.
A. I used the search for updates feature, but the website keeps saying it cannot verify I have the product, even though I DID USE the "find my product" button and the website recognizes that I have it.
B. I tried to install every driver, but many of them do not install, and I have no idea why.
Hi slburgess86,
I saw your issue and I will be happy to help. Do you recall what the name of the software was? When you mentioned you installed the drivers did you install them from this page?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3875...
The above link does have a link for the Webcam but it is an update not the actually software. It is located under Software – Solutions.
I have included a link below to you document talking about the TouchSmart Webcam. It shows how to use the Webcam and includes a number of screen shots. Let me know if they look similar to the software you were using previously.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01923517&tmp_task=useCategory&cc=us&dlc=en&lang...
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP
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