Troubleshoot sql server mail problem

How to fix this issue?
Here is error message:
Date  4/21/2014 6:40:00 AM
Log  Job History (Email Notification)
Step ID  1
Server  testabc
Job Name  Email Notification
Step Name  sp99_email_process
Duration  00:00:01
Sql Severity 16
Sql Message ID 17925
Operator Emailed 
Operator Net sent 
Operator Paged 
Retries Attempted 0
Message
Executed as user: tu\abc . xp_sendmail: failed with mail error 0x8004060c [SQLSTATE 42000] (Error 17925).  The step failed.

Here is error log:
Date  4/21/2014 6:30:00 AM
Log  Job History (Email Notification)
Step ID  1
Server  test
Job Name  Email Notification
Step Name  sp99_email_process
Duration  00:00:46
Sql Severity 16
Sql Message ID 7412
Operator Emailed 
Operator Net sent 
Operator Paged 
Retries Attempted 0
Message
Executed as user: TU\ABC. SQL Network Interfaces: Error Locating Server/Instance Specified [xFFFFFFFF]. [SQLSTATE 42000] (Error 65535)  OLE DB provider "SQLNCLI" for linked server "TU\John" returned message "Login timeout expired". [SQLSTATE 01000]
(Error 7412)  OLE DB provider "SQLNCLI" for linked server "TU\John" returned message "An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default
settings SQL Server does not allow remote connections.". [SQLSTATE 01000] (Error 7412).  The step failed.
Hi bestrongself,
According to your error message, we need to verify if you configure SQL Server Database Mail to send email successfully by using your Windows Live Mail account or your mail account. If yes, then you choose use database mail to send a job fail error message
or others. We need to verify if your job owner account which used does have permissions. Check the job owner and the user being for the Agent service has SQL Server admin rights. Add the dbo_owner role to the Job Owner via SQL Server Management Studio.
There is an similar error about data jobs fail message, you can review the following article.
https://support.software.dell.com/capacity-manager-for-sql-server/kb/51365
There is an example configuring SQL Server Database Mail to send email, you can review the following blog.
http://blogs.msdn.com/b/suhde/archive/2009/07/12/how-to-configure-sql-server-database-mail-to-send-email-using-your-windows-live-mail-account-or-your-gmail-account.aspx
Regards,
Sofiya Li
If you have any feedback on our support, please click here.
Sofiya Li
TechNet Community Support

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