Trying to purchase Creative Cloud, but I can't get past step 4 of checkout

It just hangs, and hangs. tried on 3 different computers (2 macbook pros and an iMac).
see screenshot

still doing it, with one noticeable difference - the checkout told me that the address didn't match the credit card and i had to re-enter the CC info. Once I did that it went to step 4 and stayed there again.
Is there a way to purchase by phone?

Similar Messages

I'm trying to download os x but i can't get past the app store preview page i'm running 10.6.8?

I'm trying to download mavericks from the app store i get to the preview page but can't get past that page any farther i'm running 10.6.8
any ideas?

Make sure you don't forget about Rosetta.
And you meet Mountain Lion Apple hardware requirements, and backup your data to at least two separate places, making sure neither is connected to the machine when the update is installed, and check that all your drivers are compatible as well. Only upgrade to Mavericks if there is software you need Mavericks for. Otherwise stay put until everything is up to date.

Tried many of your suggestions but still can't get past "mozalloc.dll is not a valid windows image" when trying to install and run firefox 6

I have downloaded new copies, deleted everything including install directory, run three different av programs and eliminated anything found. the only other copy of this file in my computer is in the thunderbird directory. Any other suggestions? FF 5 was running ok until I tried the upgrade. Now I can't install any version.

Solved problem. ran a registry cleaner, ran chkdsk and defrag on partition that now has the program installed on it, and on the partition that contains the "'temp" directory. also cleaned out the latter.

I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?

I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?

What happened yesterday may have been caused by the SOPA protest action that was joined by a lot of sites yesterday and such an action won't happen that often.
* http://en.wikipedia.org/wiki/Wikipedia:SOPA_initiative/Learn_more
*http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

I just purchased creative cloud, but my operating system does not support download. How can this be updated?

Swelte82 what operating system are you using? You will need to meet the minimum system requirements in order to install. You can find the system requirements at System requirements | Creative Cloud.

Trying to download creative cloud but it says a copy is already running

I'm trying to download creative cloud but it says a copy is already running on my mac. Checked and closed all programs and I still get the same message

It means some or few files are running in the back ground, you can close them from Task manager (Windows) or Activity Monitor(Mac).
In case you have difficulty in identifying the processes being run for CC, the best way would be to close the computer completely which shall close all the processes, once you turn on the computer, download CC first.
from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.
Hope it helps
Regards
Rajshree

I am trying to download creative cloud, but it says "installer failed to initialize". What is this and how do I fix it?

I am trying to download creative cloud, but it says "installer failed to initialize". What is this and how do I fix it?

Nobody can tell you anything without proper system info or other technical details.
Mylenium

Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I installed the program from Creative Cloud but I can't find it in my computer...what should I do?

I installed the program from Creative Cloud but I can't find it in my computer...what should I do?

I have the same problem
OS windows 7 32bit

I bought license for adobe creative cloud but i can't use any of the programs. I already used the 30 days trial and after that i couldn't use a single one of the programs. can anybody help me...

I bought license for adobe creative cloud but i can't use any of the programs. I already used the 30 days trial and after that i couldn't use a single one of the programs. can anybody help me...

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Sir i am purchase Creative Cloud but Don't Download, option highlight purchase is unavailable

dear sir i am purchase Creative Cloud but Don't Download, option
please help me

Hi There,
Please check the download button, on the following link:
Free Creative Cloud | Download Adobe Creative Cloud free trial
For more info: Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini

I have been trying to download Creative Cloud but it gets stuck half way down. Does someone knows how to fix this please?

I have been trying to download Creative Cloud but it gets stuck half way down. Does someone knows how to fix this please?
Any hints or help will be more than appreciated.
Cheers
Pancho

You have not provided any system info nor aany other details.
Mylenium

I purchased creative cloud, but my lightroom still says: mobile trial expired

I just purchased creative cloud, but my lightroom still says: mobile trial expired.
I started this trial before I bought my CC license.

Hi There,
Kindly try out the steps mentioned in the below mentioned link.
I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
Thanks,
Atul Saini

Hello, I have dowloaded indesign in creative cloud but I can't seem to open the app?

Hello, I have dowloaded indesign in creative cloud but I can't seem to open the app?

Hi HelloBlossoms,
Which OS are you using? Please refer the article http://helpx.adobe.com/creative-cloud/help/install-apps.html giving instructions how to open app's after install.
Regards,
Romit Sinha

I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer. I purchased an album and it's in the library, but it won't sync.

I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer. I purchased an album and it's in the library, but it won't sync.

Have a look here...
http://support.apple.com/kb/TS1389

Trying to purchase Creative Cloud, but I can't get past step 4 of checkout

Similar Messages

Maybe you are looking for