Trying to set up an apple id for friend.  it says email is already in use but when i search for apple id it says no id associated with this email address.

trying to set up an apple id for a friend.  it says email is already in use.  but when i search for the id using this email it says no apple id associated with this email address.

Hello, Wyseup. 
Thank you for visiting Apple Support Communities.
Most likely this email address has been attempted to be setup as an Apple ID at some point.  You can reset your Apple ID password via the steps in the first article below.  If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

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