TS1424 Hi, I am getting this message iTunes Help is unavailable because your computer isn't connected to the Internet but I know I am conected can you help me to see why I can not connect to iTunes. This is a HP notebook.

hi, I am trying to update my ipad to the latest version of IOS but first I want to backup my information into itunes but I am getting a message that said that I am not connected. can you please help me?
Thanks.
Marcela
<Email Edited by Host>

Hey marcela5383,
I'd start off your troubleshooting of the issue with the following document:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Sincerely,
Delgadoh

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Why do I see: iTunes Help is unavailable because your computer isn't connected to the Internet. IE9 works fine but iTunes does not connect to the store.

I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine. I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet." However IE9 and Google Chrome run as always...... no connection problems.
I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same. I followed all the instructions I could find about firewalls, ports, SSL etc.
Diagnostice gives me this information:
Secure link to iTunes Store failed -----
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
DELL Inc. Studio XPS 435T
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00CCABA00E06CFD0
Current user is an administrator.
The current local date and time is 2011-09-08 09:53:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 226dfd82342c16c01da33b35a257182c
iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address: 10.0.1.8
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Thu Sep 08 07:46:11 2011
Lease Expires: Fri Sep 09 07:46:11 2011
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-08 09:24:52.
　This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????

Only fixed this in the last day or two . . .with this!
https://discussions.apple.com/thread/3588501?start=0&tstart=0

HT1645 I did step 2 but my computer isn't giving me the pop-up in step 3 so i can't push an OK button. I waited 15+ hours for it to burn and it sent me to this page. I have tried to change the encoding settings again, and it adjusts the capacity but no

I did step 2 in the "iDVD: Setting Encoding preferences" but my computer isn't giving me the pop-up in step 3 so i can't push an OK button in regards to the message. I waited 15+ hours for it to burn and it sent me to this page. I have tried to change the encoding settings again, and it adjusts the capacity but no message pop-up appears.

You can undo your permission changes. Probably the most relevant one is cookies. Try one or both of these methods:
(1) Page Info > Permissions tab
While viewing a page on the site:
* right-click and choose View Page Info > Permissions
* Alt+t (open the classic Tools menu) > Page Info > Permissions
(2) about:permissions
In a new tab, type or paste '''about:permissions''' and press Enter. Allow a few moments for the list on the left to populate, as this information needs to be extracted from a database.
Then type or paste ''rcn''' in the search box above the list to filter it to the most relevant domains. When you highlight a domain, you can adjust its permissions in the right pane.
Any luck?

HT1937 I have an iphone bought in the UK but I'm in Europe and can not use it I need help please help me thanks

I have an iphone bought in the UK but I'm in Europe and can not use it I need help please help me thanks

wiliiam rrichard wrote:
Because My iphone is Locked on the United Kingdom
No it is not. iPhones, like all cell phones are not locked to countries. They are locked to carriers.
Only the carrier to whom the device is locked can unlock it. Contact the carrier.

"Your computer isn't connected to the internet"

I hope I can make this succinct....
Earlier today, Airport suddenly quit working. I couldn't access the internet (getting message "your computer isn't connected to the internet") and my email wouldn't work. I restarted the computer and it worked fine, for awhile. Then the same problem arose.
I ran the network diagnostics. When i started, all Network Status lights were red (Airport, Airport settings, Network settings, ISP, Internet, Server all said "failed".)
I selected the location "automatic" and then chose network port configuration "Airport". That made the airport light turn green, but the rest remained red.
It asked me which airport network to join and i picked the appropriate one. I know the network is working because I'm using it on a separate computer to type and send this. The airport light remained green and the rest remained red.
It asked if I use PPPoE or DHCP. Since I've always used DHCP in the past, I presume that continues to be the case. So I chose DHCP.
It asked if I use a cable modem or DSL. I said yes, but it didn't need to be reset.
The first couple times I tried this diagnostic, the ISP button would turn yellow in the beginning and later a pop up would showup saying "yor network settings have changed" or something to that effect.
Any idea what might be causing this and/or how to solve it? I presume a network setting just got messed up but I have no idea what it might be.

Hi, was this after the dreaded last Security update or two?
Two things to try right now...
Try putting these numbers in Network>TCP/IP>DNS Servers...
208.67.222.222
208.67.220.220
Then Apply. These are safer/faster than most ISP's NDS numbers, and have been patched against DNS poisoning.
Sometimes having an all OFF Location can help, thanks to Gnarlodious...
http://gnarlodious.com/Computer/MacOsx/WiFi

I keep getting a message about a bot running on my phone while trying to use the internet or Pinterest. What is this?

When using my phone off of WIFI I get warnings that there is a bot running on my phone (this does happen occasionally while connected to my WIFI). This happens in safari and in Pinterest. What does this mean, I can not search or post in Pinterest.

Let's make sure your Smartphone stays smart and keeps your apps working, Jennifer! Can you tell me exactly what it shown about the bot? Did this start after installing any recent applications or updates? Please try a soft reset by holding the Power and Home keys until device restarts.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

I have not got a verification email for my password for the apple id that i created over two weeks ago. i have tried resetting my password and resending the email but nothing comes though and i can not buy anything on itunes.

i have an apple account, but i created a new one because none of the passwords i use worked on it (i hadnt been on in a while)
so i set up another account with the same email and a new password on January 27. i have chevcked my emails every day since then and my junk email folder and there is nothing there to help me!
i cant log on to or use my itunes at all because it tells me that i havent verified my password and every time i click resend verification email and nothing comes to my email.
i dont know what to do now, i have just tried to reset my password online and it said that it worked, but when i go on itunes there is still nothing working...
any help would be appreciated!

The very similar situation with mine:
https://discussions.apple.com/thread/3492726
I can't find any solution. I don't even remember when I changed my apple ID! So does that means I cant recovered my purchased apps from my " old" account? I am totally innocent, for I did not intend to "Change" my account name

My mac book pro is running very slow. Not only when running the internet but simply in general. What can I do to resolve this? I am thinking about resetting it to factory settings. Will this work. I believe my mac is about 4 years old.

My mac is about 4 years old. I believe it started with lepoard but im not sure.

Learn about what causes slow down issues here
Why is my computer slow?
Backup your users files to a external drive (not only TimeMachine as it will restore the problem)
Most commonly used backup methods
Fix your machine
..Step by Step to fix your Mac
Then do a defrag
How to safely defrag a Mac's hard drive
Then also check out other issues
Diagnosing network issues
IMO a 4 year old laptop is too dated to run the new OS X bloated versions, it should have stuck with 10.6.8 max, but it's likely too late to go back now as you have too many files and programs in the later OS X versions.
However if you don't care and have basic type files that are neutral state file formats, like they will work on any Mac/PC or Linux machine (like pictures, music files etc) then you might be interested in going back to Snow Leopard for performance.
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I bought an iPhone 5 yesterday and every time I try to restore my iPhone, I get error 21. I've tried numerous times and have tried things on the internet but still no luck. I have the latest iTunes update, anyone have any suggestions?

Please help!

Or the OP could try actually following Apple's documentation for troubleshooting and solving this very simple problem instead of uninstalling, reinstalling, installing old versions of software, etc...
https://discussions.apple.com/docs/DOC-3141
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

When I delete an email on my phone it deletes it from my computer. I have followed the instructions but it still happens. How can I stop this?

How can I stop my emails from being deleted on my MacPro automatically when I delete them from my iphone 4?

Contact the email provider. That sounds like normal behavior for most IMAP email accounts.

I have an iphone 4. Have always been able to access emails and internet, but all of a sudden I can not access either. I have tried resetting everything but still no luck. Any ideas?

I have an iphone 4 and have always been able, until recently, to access emails and internet. I have tried resetting everything, without luck. Any ideas?

Hi Sampolitis,
If you are having issues with an iPhone accessory, try the troubleshooting steps in this article.
Troubleshooting iPhone, iPad, and iPod touch accessories
http://support.apple.com/kb/TS2634
This article outlines basic setup and troubleshooting suggestions for using Bluetooth accessories with an iOS device.
iOS: Third-party Bluetooth headsets, headphones, and keyboards
http://support.apple.com/kb/ht1664
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Hope this helps,
Mario

I am having troubles, when I open LR I get a message that there is an error and it will try to fix the error next time it opens, but I get the error next time it opens, and this is going on and on where I can not use LR, any suggestions?

I am having troubles, when I open LR I get a message that there is an error and it will try to fix the error next time it opens. LR closes on it's own, I reopen it and get that same message next time it opens, and this is going on and on where I can not use LR, any suggestions? If I click on a different set of photos in the libary before I get that message I might or might not get the message next time it oipens, but I still can not get to those photos, and it is not just one or two but most of my photos. HELP!!!!
Thanks
Carol

The first thing I would suggest is for you to go to the folder containing your catalog, using your system browser. There will be a folder that has the extension .lrdata. Delete that folder, and then try to start Lightroom. If that doesn't work, replace your catalog with your most recent backup.

When trying to sign into the Itunes Store I get error message "Itunes store not available at this time- please try again later". I've updated everything and still can't get in. Any ideas??

When trying to sing into the Itunes Store I get error message "Itunes store not availble at this time. Please try again later" I've updated everything and doesn't help. Anyone have any ideas?

Send a PM(Private Message) to ATT Uverse Care.

I am tethering and Itunes help says I am not connected to the internet but I am. Does anyone know why?

I am tethering and Itunes help says I am not connected to the internet but I am. Does anyone know why?

This could be the connection you use, may be is your internet connection could block this sites...
iF i'm on vpn the appstore didn't work, so this could be your problem too... is a proxy like problems.... this happend

I have renew my Creative cloud membership. I still can login into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!

I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?! How can I reconstruct the automatic login and have the right days remaining number?

bridge_system_error,Please try the following steps.
Delete the opm.db file from the following location based on your operating system.
<user account> is your user-specific folder Mac OS:
Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Windows:
C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
(if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription.

TS1424 Hi, I am getting this message iTunes Help is unavailable because your computer isn't connected to the Internet but I know I am conected can you help me to see why I can not connect to iTunes. This is a HP notebook.

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