TS2771 What should I do about the backspace key/delete button doesn't work?

The backspace/delete key doesn't work on my son's ipod touch.  What can I do?

A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure.

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    See Recover your iTunes library from your iPod or iOS device.

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