TS3694 I received an error message when trying to update my iphone, my iphone is frozen with the apple on the screen, is it ok to unplug it from the computer and restart it?

I received an error message when trying to update my iphone, is it ok to uplug the iphone from the computer

Yes.

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Have been unable to use my ipod, so tried to sync my iphone to use for audio books and music. Now it won't sync my iphone either and I get this error message which isn't one of the ones listed in help #-42404
debrah012946

Hi debrah012946,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iTunes: "Error 42408" or "Error 42404"
http://support.apple.com/kb/TS3258?viewlocale=en_US
Cheers,
- Judy

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uninstall and clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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While normally it is much more accurate to search with the accurate and complete error message, including all punctuation and error codes, in your case here is a KB that discusses that error:
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BSCF General Channel
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HI,
In effect this is a DNS block.
You can do it.
You need to be in an Admin Mac User Account that has non blank password.
Go to the Applications/Utilities folder and open Terminal.
You should see your shortname (the one under the Little House icon) followed by the $ symbol
Copy and paste the bold text below into Terminal after the $ symbol.
sudo pico /etc/hosts
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Quit Terminal.
10:02 PM Wednesday; May 1, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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Try signing out of your account, restart the iPad and then sign in again and see if that works for you.
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Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sign in again -Settings>Store>Apple ID - sign in.
If that doesn't work either, reset your iPad and see if that helps.
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Thanks Linc I will sit tight for a while to see what happens before chasing up customer service. Cheers.

TS3694 I received an error message when trying to update my iphone, my iphone is frozen with the apple on the screen, is it ok to unplug it from the computer and restart it?

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