UCCX: Position in queue and real position in scheduler queue

Hi
When using UCCX stats is posible to get position in queue BUT since agents can share skill from different queues, real time scheduler queue can be much longer.
It is posible to get the real position of that call on the scheduler queue?
For example:
Queue A, Skill A, 20 calls
Queue B, Skill B, 20 Calls
Agent 1 have Skills A and Skill B
Next Call on Queue A:
Position in queue acording to UCCX step is 21 but REAL position in scheduler is 41 since UCCX uses FIFO among queues.
Thanks

HI Jonathan
Yes, on this example adding both queues would do it, i put it only to ilustrate the useless of the get position in queue and the need of something more general.
In my project, skill are not evenly distribute between agents and agents logins and logout all the time. Because of that it is not as simple as adding severals queues together. A function should be provided that gives the real time position of the call at anytime in the scheduler and not the simple position in one queue.
Thanks

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UCCX: Position in queue and real position in scheduler queue

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