Unable to open the Excel document in browser

Hi,
I have configured excel service in CA, and i started Excel calculated service. but
unable to open the excel document in web browser. getting below error message.
ULS LOG
Excel Services Application Web Front End acbd
Critical Unable to reach Excel Calculation Serviceshttp://SHAREPOINT:32843/cc8a18cec8c74085b5ea7e4167b48acc/ExcelService*.asmx.
[Session: User: Domain\sp_webapp] 7574e2c9-a664-46e2-9e43-4a3a0f1f290a
04/13/2015 12:04:18.38 w3wp.exe (0x1FA4) 0x0468 Excel Services Application Web Front End accf Medium ServerSession.ProcessWebException:
A Web exception during ExecuteWebMethod has occurred for server:
http://SHAREPOINT:32843/cc8a18cec8c74085b5ea7e4167b48acc/ExcelService*.asmx,
method: GetHealthScore, ex: System.Net.WebException: The remote server returned an error: (503) Server Unavailable. at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan
timeout), response: 'System.Net.HttpWebResponse', status ProtocolError, user name: Domain\sp_webapp. 7574e2c9-a664-46e2-9e43-4a3a0f1f290a
04/13/2015 12:04:18.38 w3wp.exe (0x1FA4) 0x0468 Excel Services Application Web Front End
acco
Critical There was an error in communicating with Excel Calculation Services
http://SHAREPOINT:32843/cc8a18cec8c74085b5ea7e4167b48acc/ExcelService*.asmx exception: The remote server returned an error: (503) Server Unavailable. [Session:
User: Domain\sp_webapp]. 7574e2c9-a664-46e2-9e43-4a3a0f1f290a
I have verified in IIS , excel service related Application pool has started . and unable to recycling, throwing error message not possible
Is it requried to restart the server???

Hi,
Please check your event log and see if there is relevant error message.
If you have observed event id 5021 like this "The identity of application pool 625dfcc8e4054c7d8da14feaca288250 is invalid. The user name or password that is specified
for the identity may be incorrect, or the user may not have batch logon rights".
Then the error indicates the issue is caused by either of these:
1. The account doesn’t have user rights to to “log on as a batch job” and “log on as a service” in group policy.
2. The account permission is out of sync between SharePoint database and AD.
If not, let me know the event id.
Regards,
Rebecca Tu
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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