Unethical behavior from a computer sales supervisor (Joseph – Houston Galleria Store #291

My recent experience with BestBuy store purchase is 100% awful.
Here is what happened.
I was shopping for a Logitech MK550 Keyboard and Mouse Combo (MK550) and found out that local Sam’s club is having it on sale for $29.74+tax where as Best Buy price is $49.99+tax, Around 4PM on 15th December I called the local BestBuy store #291 (5133 Richmond Ave, Houston TX) to see if they price match Sam’s Club prices and the sales representative mentioned that they will price match Sam’s club and they will call the local Sam’s club to get the right price and see if they have any in stock.
I took time and drove to the Best Buy store #291 to purchase the Keyboard which I fell in love, at the checkout, the sales representative who was not trained and not educated about how the price match works mentioned that they will not be able to Price match Warehouse club (Sam’s Club). I asked him to make sure to check and page the supervisor.
The Computers and tablets supervisor Joseph {removed per forum guidelines} showed up and he mentioned that they will not be able to price match local Sam’s club (Which is within 2 miles from the Best Buy Store #291) as I pay for the club membership fee to get lesser prices. I reiterated him that I read online and called the same store before driving to buy the product and instructed him to check online Best Buy Price Match Guarantee. He went ahead and looked up the FAQ section of the price match policy behind his computer taking his time to edit the actual policy and printed me a copy of the policy highlighting 2 lines with a pink highlighter for me to read.
Below is the edit he made.
“Does Best Buy match the prices of a Warehouse Club?
No. We do not match the prices of warehouse clubs.”
It was already 8:00 PM and I knew that Sam’s club will be closed by then so I picked up the print out and said thanks to Joseph {removed per forum guidelines} and left the store. I was so embarrassed at myself and promised to never shop at Best Buy as I took time to do my research and call the store ahead about the price match policy and once I am in the store it’s a different ball game.
I could not believe myself and googled the actual Policy and I was very surprised to read the below statement.
“Does Best Buy match the prices of a Warehouse club?
Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met.” Link
(http://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat297300050000.c?id=pcmcat29730005...
By looking at it then I realized how unethical he was in totally making up a fake policy document just to decline my price match and waste my time.
I wonder how come there are no rules governing what a sales supervisor can do and can’t do? The lack of training provided to the checkout personnel at the store also made me think if BestBuy is on the same way as Circuit City. He literally lost a customer and he made sure that the customer never return to the store as he took time to make up his own rules and print me a fake document.
Thank you Best Buy for losing my trust and me as a customer as its just waste of money and time to shop at Best Buy.
P.S I took multiple copies of the printout which was given to me and can send it over if needed.

Hello htownrocks,
I'm wholly at a loss to explain the situation that you've described. I apologize for your having encountered such resistance to your price match request and for the unprofessional behavior (to say the very least) on the part of Joseph at the Houston Galleria store. This absolutely is not the superior level of service to which we aspire!
I will share your experience with the store leadership so that they are aware that this occurred and can act upon it. Did you opt to speak to a store manager about this during your visit?
Please know that I am very grateful that you brought your concerns to our attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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