Unity Express 8.6 custom script not working properly
Hello!
I'm having an issue with a custom auto-attendant script for Unity Express 8.6.6.
A brief overview of the expected call flow:
Call comes to 2600, which is set to forward to 2699 if busy or no answer.
Call to 2699 is sent to CUE, which is set to answer with the auto-attendant script.
Script does a time-and-day check to determine if the site is within business hours.
If within business hours, a prompt stating line is currently busy, please leave a message is played, and call is forwarded to 2601.
If outside business hours, a prompt stating office is closed is played, and call is forwarded to 2601.
Calls to 2601 are all forwarded to voicemail.
My first version had a Business Hours object, with a schedule parameter set so that the schedule could be chosen in the CUE GUI. This script did not appear to work properly, as the AfterHours option was always selected by the script. My current version removed this object and replaced it with manual Time-and-Day objects, but the same behavior as above occurs – the AfterHours option is always selected.
Both scripts validated in the editor, and the CUE has been rebooted since the script was first uploaded. TAC validated that nothing in the "show run" is causing CUE to ignore the time-and-day checks. I've attached a ZIP file that contains the scripts, "show software version" and "show license status application" output.
Am I missing anything?
I read through the document, and it says that the atrace.log file that is generated is not cleartext. Is there any application I can use to read the traces I generate?
EDIT: Apologies, it appears this documentation needs to be rewritten. I was looking at the process to enable traces on an AIM module, when our Unity Express module is on an Internal Services Module 300. I issued "show trace buffer trail" and placed a test call, and this is what I see:
3700 05/25 14:26:12.254 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=188,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=261,Step Class=com.cisco.wf.steps.ivr.DayOfWeekStep,Step Description=Day of Week
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Day of Week
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=275,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto AfterHours
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Goto AfterHours
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=37,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=AfterHours:
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : AfterHours:
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=228,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=214,Step Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (--Triggering Contact--, pAfterHours)
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : Play Prompt (--Triggering Contact--, pAfterHours)
It appears as though the script engine is seeing the Day of Week object, acknowledging it without somehow doing anything with it, and then choosing a "goto AfterHours" step within that object and playing that prompt, which is consistent with the behavior we're seeing.
Any thoughts?
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13 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
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15 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
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19 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
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5 com.apple.Foundation 0x00007fff975a1907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff975a170b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 Crashed:
0 libsystem_kernel.dylib 0x00007fff8af44866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9787335c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff8fa39bba abort + 125
3 libsystem_malloc.dylib 0x00007fff919a5bf9 nanozone_error + 486
4 libsystem_malloc.dylib 0x00007fff919a5dbb _nano_malloc_check_clear + 445
5 libsystem_malloc.dylib 0x00007fff919a46c4 nano_malloc + 35
6 libsystem_malloc.dylib 0x00007fff919a287c malloc_zone_malloc + 71
7 libsystem_malloc.dylib 0x00007fff919a3290 malloc + 42
8 libc++abi.dylib 0x00007fff90c5853e operator new(unsigned long) + 30
9 libstdc++.6.dylib 0x00007fff8f47d0be std::string::_Rep::_S_create(unsigned long, unsigned long, std::allocator<char> const&) + 102
10 libstdc++.6.dylib 0x00007fff8f47d00d std::string::_Rep::_M_clone(std::allocator<char> const&, unsigned long) + 35
11 libstdc++.6.dylib 0x00007fff8f47dae6 std::string::reserve(unsigned long) + 62
12 libstdc++.6.dylib 0x00007fff8f47de3b std::string::append(char const*, unsigned long) + 101
13 IMSLib.dylib 0x0000000119a414fb 0x1199c0000 + 529659
14 IMSLib.dylib 0x0000000119a416a2 0x1199c0000 + 530082
15 IMSLib.dylib 0x00000001199ea192 0x1199c0000 + 172434
16 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
17 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
18 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
19 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
20 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
21 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
22 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
23 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8af449aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8d1fbd43 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000119dfa000 rcx: 0x0000000119df8958 rdx: 0x0000000000000000
rdi: 0x0000000000007c13 rsi: 0x0000000000000006 rbp: 0x0000000119df8980 rsp: 0x0000000119df8958
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x0000000104bf7000 r13: 0x00006180002737c0 r14: 0x0000000000000006 r15: 0x0000000000000000
rip: 0x00007fff8af44866 rfl: 0x0000000000000206 cr2: 0x00000001083c9000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
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0x102245000 - 0x10226bfff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x102273000 - 0x10280cfff +com.adobe.MPS (AdobeMPS 5.8.1.31977 - 5.8.1.31977) <96C4D283-326B-3E50-B555-534492C6AA95> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
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0x1028bf000 - 0x1028c3ff7 +com.adobe.ape.shim (3.4.0.29366 - 3.4.0.29366) <B9447EE8-6F91-9E85-C163-96600BF70764> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x1028ca000 - 0x10298cfff +com.adobe.exo.framework (7.0.849324 - 7.0.849324.0) <AF41BB10-6BB7-3645-9F60-AE77E54F04F1> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/exo.framework/Versions/A/exo
0x102a2a000 - 0x102ad8fff +com.adobe.dvaworkspace.framework (7.0.849324 - 7.0.849324.0) <97F274A8-A56B-3F3A-AAA7-66B9FBEFEBF1> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
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0x1034ef000 - 0x10351bff7 +libtbb.dylib (0) <64B7013E-D548-3F7B-A2FB-28B7B932275C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/libtbb.dylib
0x103536000 - 0x103555fe7 +libtbbmalloc.dylib (0) <6887ED68-67ED-3748-82DA-B39A3EB210BB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/libtbbmalloc.dylib
0x10357a000 - 0x1042bffff +com.adobe.ICUData (4.0 - 3.61) <01D90725-4B10-312C-9546-9C0CCCA1B7BB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x1042d3000 - 0x104404ff7 +com.adobe.ICUInternationalization (4.0 - 3.61) <CD4AD967-00CD-3979-8F82-1166E2058FA6> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicui18n.40.0 .dylib
0x104458000 - 0x10454eff7 +com.adobe.ICUUnicode (4.0 - 3.61) <2352E6C8-3431-3A99-92B9-382E85A018AC> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
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0x1049cf000 - 0x1049d3fff +com.adobe.boost_system.framework (7.0.847203 - 7.0.847203.0) <70F73B9F-8416-37BF-9294-086AE475B743> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x1049d9000 - 0x104a7afff +com.adobe.ICUConverter (4.0 - 3.61) <46764474-111C-3B13-AF62-002B71877405> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dylib
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0x104b10000 - 0x104b7dfff +ObjectModelLib.dylib (1) <38EFA738-542E-32EB-A5AA-45380C5CCAAF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ObjectModelLib.dylib
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WRT1900 AC V1 - Linksys is aware that the router is not working properly. Help spread the word.
I just had a conversation with Linksys' Customer Service via chat: Daphne L. J: Hello Fernando Paramo. My name is Daphne L..
Daphne L. J: Welcome to Linksys Global Chat. Is this your initial contact or do you have a case number?
You: Case number is 04971062
Daphne L. J: Please give me 3-5 minutes to pull up and review your case.
You: OK
Daphne L. J: Thank you.
You: I have a WRT1900 AC, V1. The router is not working properly. I have disconnections every few minutes.I already installed the new firmware version and I still have the same issues. I already reset the router to factory defaults and same issues. I have changed the settings back to my personal preferences: Changed the SSID, changed the wireless security settings, changed the DNS and deactivate WPS. That's it.I'm using 5 Ghz mode with my laptops (5 Ghz adapters) and 2-4 Ghz with a few devices (Chromecast, Nintendo 3DS).
Daphne L. J: Thank you for waiting.
Daphne L. J: Please confirm if the following information is correct:
Name : Fernando Paramo
Phone Number :
E-Mail Address :
Model Number : WRT1900AC
Serial Number : 13J10609406280
Country : United States
You: That's correct.
Daphne L. J: Okay. Were you able to check if the devices have stable connection wired to the router?
You: No. I do not have devices with Ethernet ports. Well, only the cable modem.
You: But the modem is fine. No disconnections from my ISP.
You: It is the router.
Daphne L. J: Alright. What is the current firmware version of your router?
You: I tried to return the router to Wal-Mart yesterday with no luck. This is a useless device. And I have been reading comments on the community forums and a lot of people are having problems.
Daphne L. J: We are actually aware of the issue and are working on a resolution. What is the current firmware version of your router?
You: Ver. 1.1.10.167514
You: Latest one.
Daphne L. J: Yes, so you reflashed the firmware, reset and then manually reconfigure it after, not using backup configuration, is that right?
You: That's correct.
Daphne L. J: And it is intermittent on all devices connected to both 2.4 and 5 Ghz networks, is that right?
You: That's correct.
Daphne L. J: Thank you for the information. Please give ,e 3-5 minutes to verify this with my superior.
Daphne L. J: Thank you for waiting.
You: I want to send you my WRT1900 AC and get a V2 or I want a EA8500 and pay the difference myseld.
You: I do not want my current hardware.
You: It is useless for my needs.
You: I can't believe I had an older E3000 that didn't give me any problems.
Daphne L. J: We have already exhausted all possible troubleshooting steps for your concern. As verified with my Supervisor, we will forward your case to our Customer Assurance Team. They are highly technical and knowledgeable when it comes to advanced troubleshooting. They will contact you in the next 24 to 48 hours. By the way, who is your Internet Service Provider? And do you Cable or DSL connection?
You: Cable connection.
Daphne L. J: Who is your Internet Service Provider?
You: A company called .
You: How are they going to contact me?
Daphne L. J: Alright. By the way, on the device itself, on its FCC ID, please check if you have WRT1900AC or WRT1900AC v2.
You: Are you paying attention to me?
You: I already told you it's V1.
Daphne L. J: They will call or email you. Please double check if these informations are correct:
Name :
Phone Number :
E-Mail Address :
You: I told you I want to send you my WRT1900 AC and get a V2 or I want a EA8500 and pay the difference myself.
You: I want them to contact me to my email. I can't answer the phone during work hours.
Daphne L. J: We can't assure you if we will be able to replace it with Version 2 or if you are allowed to have the EA8500 instead.
Daphne L. J: Just in case, do you also have an alternate number?
Daphne L. J: Also, what time zone are you in? And what is your preferred time and day for them to contact you?
You: I have the one from my office in Mexico. Central Time. Any time is good.
Daphne L. J: So, you are currently in Mexico?
You: I work in Mexico but I have the house in USA. I live in the border.
Daphne L. J: I see. Do you have any other questions or clarifications?
You: I live 10 minutes away from the International Bridge. But that's not an issue. I bought the router at Walmart in Laredo, TX.
Daphne L. J: Thank you for the information. Would that be all for now?
You: I want a clarification: Do you realize that there is an issue with the current WRT1900 AC? Are you aware of that?
You: Because this is a very expensive router that is not working as it should be.
Daphne L. J: Yes, we are aware of the issue and are working on a resolution.
Daphne L. J: Would there be anything else you need?
You: That would be it. I will wait for you to contact me.
You: Thanks.
Daphne L. J: Alright. Thank you for giving us an opportunity to serve you through Linksys Live Chat. You may also visit our support site at www.linksys.com. For your reference, your case number is 04980394. Thank you for choosing Linksys and have a great day! We paid $250 for this piece of equipment. That's a lot of money for a device that doesn't work. I just want to get a V2 replacement, or better yet, an exchange for a EA8500. We should all demand this. It is not fair for us. The current WRT1900 AC is a useless device. They even should do a recall of the product. I will wait for them to contact me, but I'm thinking if I should send the information to The Consumerist or someone else. What to do?FernandoRocker wrote:
Well... instead of looking into this with Engineering, I would prefer you to talk about this with the Sales department and exchange my WRT1900AC for an EA8500 (I will pay the difference if needed). Seriously. The device is useless. Not just a paperweigt... an expensive paperweight.Actually I looking into the swap for you because I think that would be best in your case. Keep this in perspective. There is laterally millions of WRT1900AC V1 out there with very few issues with latest firmwares and of course the odd exception. In your case it could be a defective WRT1900AC. -
WRT1900AC V1 - Linksys is aware that the router is not working properly. Help spread the word.
I just had a conversation with Linksys' Customer Service via chat: Daphne L. J: Hello Fernando Paramo. My name is Daphne L..
Daphne L. J: Welcome to Linksys Global Chat. Is this your initial contact or do you have a case number?
You: Case number is 04971062
Daphne L. J: Please give me 3-5 minutes to pull up and review your case.
You: OK
Daphne L. J: Thank you.
You: I have a WRT1900AC, V1. The router is not working properly. I have disconnections every few minutes.I already installed the new firmware version and I still have the same issues. I already reset the router to factory defaults and same issues. I have changed the settings back to my personal preferences: Changed the SSID, changed the wireless security settings, changed the DNS and deactivate WPS. That's it.I'm using 5 Ghz mode with my laptops (5 Ghz adapters) and 2-4 Ghz with a few devices (Chromecast, Nintendo 3DS).
Daphne L. J: Thank you for waiting.
Daphne L. J: Please confirm if the following information is correct:
Name : Fernando Paramo
Phone Number :
E-Mail Address :
Model Number : WRT1900AC
Serial Number : 13J10609406280
Country : United States
You: That's correct.
Daphne L. J: Okay. Were you able to check if the devices have stable connection wired to the router?
You: No. I do not have devices with Ethernet ports. Well, only the cable modem.
You: But the modem is fine. No disconnections from my ISP.
You: It is the router.
Daphne L. J: Alright. What is the current firmware version of your router?
You: I tried to return the router to Wal-Mart yesterday with no luck. This is a useless device. And I have been reading comments on the community forums and a lot of people are having problems.
Daphne L. J: We are actually aware of the issue and are working on a resolution. What is the current firmware version of your router?
You: Ver. 1.1.10.167514
You: Latest one.
Daphne L. J: Yes, so you reflashed the firmware, reset and then manually reconfigure it after, not using backup configuration, is that right?
You: That's correct.
Daphne L. J: And it is intermittent on all devices connected to both 2.4 and 5 Ghz networks, is that right?
You: That's correct.
Daphne L. J: Thank you for the information. Please give ,e 3-5 minutes to verify this with my superior.
Daphne L. J: Thank you for waiting.
You: I want to send you my WRT1900AC and get a V2 or I want a EA8500 and pay the difference myseld.
You: I do not want my current hardware.
You: It is useless for my needs.
You: I can't believe I had an older E3000 that didn't give me any problems.
Daphne L. J: We have already exhausted all possible troubleshooting steps for your concern. As verified with my Supervisor, we will forward your case to our Customer Assurance Team. They are highly technical and knowledgeable when it comes to advanced troubleshooting. They will contact you in the next 24 to 48 hours. By the way, who is your Internet Service Provider? And do you Cable or DSL connection?
You: Cable connection.
Daphne L. J: Who is your Internet Service Provider?
You: A company called .
You: How are they going to contact me?
Daphne L. J: Alright. By the way, on the device itself, on its FCC ID, please check if you have WRT1900AC or WRT1900AC v2.
You: Are you paying attention to me?
You: I already told you it's V1.
Daphne L. J: They will call or email you. Please double check if these informations are correct:
Name :
Phone Number :
E-Mail Address :
You: I told you I want to send you my WRT1900AC and get a V2 or I want a EA8500 and pay the difference myself.
You: I want them to contact me to my email. I can't answer the phone during work hours.
Daphne L. J: We can't assure you if we will be able to replace it with Version 2 or if you are allowed to have the EA8500 instead.
Daphne L. J: Just in case, do you also have an alternate number?
Daphne L. J: Also, what time zone are you in? And what is your preferred time and day for them to contact you?
You: I have the one from my office in Mexico. Central Time. Any time is good.
Daphne L. J: So, you are currently in Mexico?
You: I work in Mexico but I have the house in USA. I live in the border.
Daphne L. J: I see. Do you have any other questions or clarifications?
You: I live 10 minutes away from the International Bridge. But that's not an issue. I bought the router at Walmart in Laredo, TX.
Daphne L. J: Thank you for the information. Would that be all for now?
You: I want a clarification: Do you realize that there is an issue with the current WRT1900AC? Are you aware of that?
You: Because this is a very expensive router that is not working as it should be.
Daphne L. J: Yes, we are aware of the issue and are working on a resolution.
Daphne L. J: Would there be anything else you need?
You: That would be it. I will wait for you to contact me.
You: Thanks.
Daphne L. J: Alright. Thank you for giving us an opportunity to serve you through Linksys Live Chat. You may also visit our support site at www.linksys.com. For your reference, your case number is 04980394. Thank you for choosing Linksys and have a great day! We paid $250 for this piece of equipment. That's a lot of money for a device that doesn't work. I just want to get a V2 replacement, or better yet, an exchange for a EA8500. We should all demand this. It is not fair for us. The current WRT1900AC is a useless device. They even should do a recall of the product. I will wait for them to contact me, but I'm thinking if I should send the information to The Consumerist or someone else. What to do?Hello. I sent my WRT1900AC V1 to Linksys four days ago (Monday) via UPS with a RMA. Linksys paid the shipping and everything. The router is still in route, and it should arrive to their offices tomorrow. Once they receive the WRT1900 AC V1, they are going to send me an EA8500 as a replacement. But I have been reading the comments about the EA8500 here in the forum and it seems to have the same problems. I guess the firmware is extremely flawed in both routers (maybe it is almost the same code?). Anyway, I will try the EA8500 and I hope it works. I bought a temporary router from Walmart and I paid $35 for it. It is a Belink N600 DB. I can't believe that a $35 router is working a lot, lot, lot better than my previous $250 WRT1900AC router. Unbelievable. If the EA8500 doesn't work, I'm going to try and get my money back from Linksys, or contact The Consumerist or someone to get my money back and get a Nighthawk instead.
-
ITunes 10.6.3 home sharing not working properly
iTunes 10.6.3 home sharing not working properly. I can access with my three ATV2's watch a movie later that same day it tries to access and ATV2 just keeps trying and never gets through to the library. If I restart iTunes its fine then later can't access. I am running iTunes 10.6.3 on a i7 Mac Mini with 10.7.4. Sole job is to be iTunes server and an occasional HTPC with remote buddy running. I disabled remote buddy ajax remote feature, and file sharing is on so I can load new tracks form other macs Thats it, a vanilla install with all updates.. No problem prior but not sure if problem free period was with 10.6 earler versions or 10.5 versions. I update as warnings to do so come up. The remote app has same problem accessing the Home Share. I disabled home sharing on my iPhone and set to access the old method with 4 digit code and sees all the time and will play to my express base stations so seems to be home sharing issue because iPhone apps with home sharing on and ATV2s have issue accessing.
I'm never home but when I am I use this equipment loads and this weekend not reliable at all. I have firewall disabled, and setup is as before and is working fine. I am using Mini by ethernet and using AEBS 1st generation gigabit as router only wired to cable modem and whole house ethernet attached, latest version AEBS gigabit as a wireless bridge and 2 prior version 11n expresses and a 11g express, all expresses are set to wireless off and are connected to ethernet and then to a stereo in 3 different rooms.
I can't be only one. Considering downgrading to last version of 10.5 but not sure how to do this.
How many of you are having trouble?
Any resolutions?
How to report to Apple?
How to downgrade safely? Or is it 10.7.4?I ran into the specific problem in another thread. There are more than 100 connections from the apple TV's to iTunes. You can do a netstat -a (windows or Mac), and verify the problem. iTunes is smart enough to stop allowing more than 100 connections but stupid to allow the ATV to create so many connections.
Now for what you really want! Set all of your ATVs to wifi only. Even setting the iTunes host to wifi might help also. I think that wifi is more unreliable, and forces connections to drop, keeping the count under 100.
I also turned off ip v6. That could help you also. I originally had problems on a Mac mini, and built a windows 7 box to try to fix the problem. The wifi trick worked on both platforms. Several of us have bug reports into apple. I have a wired house also, and am very angry to NEED to use slow wifi to overcome this problem. The ATV gen 3 has been able to keep up with 1080p over wifi, so it doesn't hurt too much. What really hurts is spending over 40 hours troubleshooting this bug. -
Pick List Value Not Working Properly
Hi Oracle Framework Gurus,
I have a strange Issue in which one of my cusom page is working properly in Jdev and not working Properly when deployed in the apps instance.
There are two custom pages with the same VO.
What I do is have a picklist from one of the custom page and depending on the value of the picklist and I navigate to the other custom page.
This is working properly in the JDev,But for some reasons it works properly in apps instance, when I try to run the first time(ie) when I run page A and pick 'X' from the picklist the Page 'B' is coming properly as per the controller code and when i pick 'Y' from the picklist in Page B, it is navigating to Page A as per the controller code.
This works fine for the first time,But when i again select 'X' from the picklist the proper value from the Picklist is not getting selected and passed to the custom package and so I get wrong values in Page 'B'
What could be the reason for it as it working fine in Jdev,I can navigate from Page A to Page B and Page B to Page A as many times possible.Hi Anand,
Controller1 :
public void processRequest(OAPageContext pageContext, OAWebBean webBean)
super.processRequest(pageContext, webBean);
//int intPersonId = pageContext.getEmployeeId();
int intPersonId; // = pageContext.getEmployeeId();
String strPersonId = Integer.toString(277671);
//String strPersonId = Integer.toString(intPersonId);
java.util.Date sysdate = pageContext.getCurrentUserDate();
String convSysDate = pageContext.getOANLSServices().dateToString(sysdate);
// Date testdate = (Date)sysdate.dateValue();
// get the Application Module
OAApplicationModule oaAM = pageContext.getApplicationModule(webBean);
Serializable parameters[] = { strPersonId,convSysDate };
Serializable param[] = { strPersonId };
System.out.println("The Sysdate PF "+convSysDate);
//pass parameters to Application Module
oaAM.invokeMethod("insertLovRow", param);
if ((String)pageContext.getSessionValue("PFlag1") != null)
String PFlag1 =(String)pageContext.getSessionValue("PFlag1");
String SDate1 =(String)pageContext.getSessionValue("SDateSession1");
Serializable param1[] = { SDate1 };
oaAM.invokeMethod("insertLovRow", param);
oaAM.invokeMethod("initEmpLovQuery1",param1);
oaAM.invokeMethod("initEmpTransLovQuery1");
OAMessageChoiceBean orgMesgChoiceBean = (OAMessageChoiceBean)webBean.findChildRecursive("Year");
orgMesgChoiceBean.setPickListViewObjectDefinitionName("EmployeeTest.oracle.apps.per.server.EmpTransDateLov");
orgMesgChoiceBean.setListValueAttribute("StartDate");
orgMesgChoiceBean.setListDisplayAttribute("DateRange" );
orgMesgChoiceBean.setPickListCacheEnabled(false);
else
oaAM.invokeMethod("insertRow", parameters);
oaAM.invokeMethod("initQuery", param);
oaAM.invokeMethod("execQuery");
oaAM.invokeMethod("totexecQuery");
OAMessageChoiceBean orgMesgChoiceBean = (OAMessageChoiceBean)webBean.findChildRecursive("Year");
orgMesgChoiceBean.setPickListViewObjectDefinitionName("EmployeeTest.oracle.apps.per.server.EmployeeDateLovVO");
orgMesgChoiceBean.setListValueAttribute("StartDate");
orgMesgChoiceBean.setListDisplayAttribute("DateRange" );
orgMesgChoiceBean.setPickListCacheEnabled(false);
oaAM.invokeMethod("initEmpLovQuery");
OAViewObject oaviewobject1 =(OAViewObject)oaAM.findViewObject("EmployeeUtilVO1");
oaviewobject1.reset();
if (oaviewobject1 != null)
do
if(!oaviewobject1.hasNext())
break;
oaviewobject1.next();
OARow row = (OARow)oaviewobject1.getCurrentRow();
String fullName = (String)row.getAttribute("EmpDep");
System.out.println("The Name is "+fullName);
} while(true);
* Procedure to handle form submissions for form elements in
* a region.
* @param pageContext the current OA page context
* @param webBean the web bean corresponding to the region
public void processFormRequest(OAPageContext pageContext, OAWebBean webBean)
super.processFormRequest(pageContext, webBean);
//int intPersonId = pageContext.getEmployeeId();
//String strPersonId = Integer.toString(intPersonId);
int intPersonId; // = pageContext.getEmployeeId();
String strPersonId = Integer.toString(277671);
OAApplicationModule oaAM = pageContext.getApplicationModule(webBean);
if (pageContext.getParameter("ViewDetails") != null)
pageContext.putSessionValue("strPersonId", strPersonId);
pageContext.setForwardURL("OA.jsp?page=/EmployeeTest/oracle/apps/per/webui/EmployeePanelIB",
null,
OAWebBeanConstants.KEEP_MENU_CONTEXT,
null,
null,
true, // Retain AM
OAWebBeanConstants.ADD_BREAD_CRUMB_YES, // Show breadcrumbs
OAWebBeanConstants.IGNORE_MESSAGES);
System.out.println("strPersonId "+strPersonId);
String strEvent= pageContext.getParameter(EVENT_PARAM) ;
if ( strEvent.equals("update"))
OAMessageChoiceBean DepStatus1 = (OAMessageChoiceBean) webBean.findIndexedChildRecursive("Year");
String sDate = DepStatus1.getSelectionValue(pageContext);
//String sDate = DepStatus1.getValue(pageContext).toString();
//Serializable parameters[] = { strPersonId,sDate };
Serializable parameters[] = { strPersonId,sDate };
Serializable param[] = { strPersonId };
System.out.println("The PersonId "+strPersonId);
System.out.println("The Controller Date passed is IBUtil "+sDate);
oaAM.invokeMethod("insertRow", parameters);
oaAM.invokeMethod("initQuery", param);
oaAM.invokeMethod("execQuery");
String flag = "1";
//pageContext.putSessionValue("strPersonId", strPersonId);
pageContext.putSessionValue("PFlag", flag);
pageContext.putSessionValue("SDateSession", sDate);
pageContext.setForwardURL("OA.jsp?page=/EmployeeTest/oracle/apps/per/webui/EmpTestPG",
null,
OAWebBeanConstants.KEEP_MENU_CONTEXT,
null,
null,
true, // Retain AM
OAWebBeanConstants.ADD_BREAD_CRUMB_YES, // Show breadcrumbs
OAWebBeanConstants.IGNORE_MESSAGES);
Controller 2:
public void processRequest(OAPageContext pageContext, OAWebBean webBean)
super.processRequest(pageContext, webBean);
//int intPersonId = pageContext.getEmployeeId();
int intPersonId; // = pageContext.getEmployeeId();
String strPersonId = Integer.toString(277671);
//String strPersonId = Integer.toString(intPersonId);
java.util.Date sysdate = pageContext.getCurrentUserDate();
String convSysDate = pageContext.getOANLSServices().dateToString(sysdate);
// get the Application Module
OAApplicationModule oaAM = pageContext.getApplicationModule(webBean);
Serializable parameters[] = { strPersonId,convSysDate };
Serializable param[] = { strPersonId };
System.out.println("The Sysdate PF "+convSysDate);
//pass parameters to Application Module
oaAM.invokeMethod("insertLovRow", param);
if ((String)pageContext.getSessionValue("PFlag") != null)
String PFlag1 =(String)pageContext.getSessionValue("PFlag");
String SDate1 =(String)pageContext.getSessionValue("SDateSession");
Serializable param2[] = { strPersonId, SDate1 };
Serializable param1[] = { SDate1 };
oaAM.invokeMethod("insertLovRow", param);
oaAM.invokeMethod("initEmpLovQuery1",param1);
oaAM.invokeMethod("initEmpTransLovQuery1");
OAMessageChoiceBean orgMesgChoiceBean = (OAMessageChoiceBean)webBean.findChildRecursive("Year");
orgMesgChoiceBean.setPickListViewObjectDefinitionName("EmployeeTest.oracle.apps.per.server.EmpTransDateLov");
orgMesgChoiceBean.setListValueAttribute("StartDate");
orgMesgChoiceBean.setListDisplayAttribute("DateRange" );
orgMesgChoiceBean.setPickListCacheEnabled(false);
else
oaAM.invokeMethod("insertRow", parameters);
oaAM.invokeMethod("initQuery", param);
oaAM.invokeMethod("execQuery");
oaAM.invokeMethod("totexecQuery");
OAMessageChoiceBean orgMesgChoiceBean = (OAMessageChoiceBean)webBean.findChildRecursive("Year");
orgMesgChoiceBean.setPickListViewObjectDefinitionName("EmployeeTest.oracle.apps.per.server.EmployeeDateLovVO");
orgMesgChoiceBean.setListValueAttribute("StartDate");
orgMesgChoiceBean.setListDisplayAttribute("DateRange" );
orgMesgChoiceBean.setPickListCacheEnabled(false);
oaAM.invokeMethod("initEmpLovQuery");
OAViewObject oaviewobject1 =(OAViewObject)oaAM.findViewObject("EmployeeUtilVO1");
oaviewobject1.reset();
if (oaviewobject1 != null)
do
if(!oaviewobject1.hasNext())
break;
oaviewobject1.next();
OARow row = (OARow)oaviewobject1.getCurrentRow();
String fullName = (String)row.getAttribute("EmpDep");
System.out.println("The Name is "+fullName);
} while(true);
* Procedure to handle form submissions for form elements in
* a region.
* @param pageContext the current OA page context
* @param webBean the web bean corresponding to the region
public void processFormRequest(OAPageContext pageContext, OAWebBean webBean)
super.processFormRequest(pageContext, webBean);
OAApplicationModule oaAM = pageContext.getApplicationModule(webBean);
//int intPersonId = pageContext.getEmployeeId();
//String strPersonId = Integer.toString(intPersonId);
int intPersonId; // = pageContext.getEmployeeId();
String strPersonId = Integer.toString(277671);
if (pageContext.getParameter("ViewDetails") != null)
pageContext.setForwardURL("OA.jsp?page=/EmployeeTest/oracle/apps/per/webui/EmpPanelPG",
null,
OAWebBeanConstants.KEEP_MENU_CONTEXT,
null,
null,
true, // Retain AM
OAWebBeanConstants.ADD_BREAD_CRUMB_YES, // Show breadcrumbs
OAWebBeanConstants.IGNORE_MESSAGES);
pageContext.putSessionValue("strPersonId", strPersonId);
String strEvent= pageContext.getParameter(EVENT_PARAM) ;
if ( strEvent.equals("update"))
OAMessageChoiceBean DepStatus1 = (OAMessageChoiceBean) webBean.findIndexedChildRecursive("Year");
String sDate = DepStatus1.getSelectionValue(pageContext);
//String sDate = DepStatus1.getValue(pageContext).toString();
Serializable parameters[] = { strPersonId,sDate };
Serializable param[] = { strPersonId };
System.out.println("The Controller Date passed is CBUtil "+sDate);
System.out.println("The PersonId "+strPersonId);
oaAM.invokeMethod("insertRow", parameters);
oaAM.invokeMethod("initQuery", param);
oaAM.invokeMethod("execQuery");
String flag = "2";
//pageContext.putSessionValue("strPersonId", strPersonId);
pageContext.putSessionValue("PFlag1", flag);
pageContext.putSessionValue("SDateSession1", sDate);
pageContext.setForwardURL("OA.jsp?page=/EmployeeTest/oracle/apps/per/webui/EmpIBUtilPG",
null,
OAWebBeanConstants.KEEP_MENU_CONTEXT,
null,
null,
true, // Retain AM
OAWebBeanConstants.ADD_BREAD_CRUMB_YES, // Show breadcrumbs
OAWebBeanConstants.IGNORE_MESSAGES);
Hi Above two are the controller codes forget the rest of the codes,Concentrate on the PFR code, Just want to know what I am doing is correct or not.
First time when I select the Picklist value,the value gets passed as a parameter to the custom package and the page gets displayed properly and vice versa,But I am not able to do the same cycle again for some reasons.
Please get back to me ASAP.
Regards,
Magesh.M.K.
Edited by: user1393742 on Oct 19, 2010 11:58 PM -
The right side of my ipad 3 is not working properly and I cannot click on anything. I bought my ipad from Canada and am now out of the country and do not know who to contact for support. It has been less than a month since I bought it. I tried contacting the Canadian customer support service but when I try to enter my phone number it does not recognize it since it is a foreign number. Someone please help me with this as it is really frustrating and I have never experienced anything like this with any of my Apple products before.
The right side of my ipad 3 is not working properly and I cannot click on anything. I bought my ipad from Canada and am now out of the country and do not know who to contact for support. It has been less than a month since I bought it. I tried contacting the Canadian customer support service but when I try to enter my phone number it does not recognize it since it is a foreign number. Someone please help me with this as it is really frustrating and I have never experienced anything like this with any of my Apple products before.
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I hit this problem at a customer site and can re-produce it in a simple lab. Lab environment: servers:
1x Server 2012 R2 DC and DNS server - DC1 - 10.0.0.1
1x Server 2012 R2 DirectAccess (DA) server - DA1 - 10.0.0.100
Servers are running "Update" (KB2919355) and following DA hotfixes:
KB2929930
KB2966087
I configured DA (via advanced wizard) as follows:
DA and remote access
AD group
directaccess-webprobehost DNA (A) record pointing to 10.0.0.100
behind an edge device (with a single network adapter)
SSL certificate from enterprise root CA issued to directaccess.contoso.com
NLS on remote server using https://nls.corp.contoso.com
DNS: corp.contoso.com = 10.0.0.1; nls.corp.contoso.com = ""
DNS suffix search list = corp.contoso.com
The DNS server validates successfully in the configuration UI.
With this configuration, I get a static IPv6 address of fd79:7a37:cbd9:3333::1/128 assigned to the NIC
The operations status is all green apart from DNS which displays the following error:
"DNS: Not Working Properly"
Error:
None of the enterprise DNS servers fd79:7a37:cbd9:7777::a00:1 used by DirectAccess clients for name resolution are responding. This might affect DirectAccess client connectivity to corporate resources.
Causes:
Enterprise DNS servers fd79:7a37:cbd9:7777::a00:1 are not responding.
I can, however ping fd79:7a37:cbd9:7777::a00:1 (which is the DNS64 translation of 10.0.0.1)
I would like to know what checks are failing as there are no failures in Event Viewer.
I have come across forums where people have the same issue and fix it by specifying the local IP (in this case 10.0.0.100) as the DNS server, however Richard Hicks has confirmed with me that the DNS server should be set to the DNS server, not the DA server's
IP.Thanks for the post Matt,
ISATAP has been disabled on my DA server, so the results of a "ROUTE PRINT -6" command yields:
===========================================================================
Interface List
12...00 15 5d 01 03 64 ......Microsoft Hyper-V Network Adapter
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 IPHTTPSInterface
===========================================================================
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 261 fd79:7a37:cbd9::/48 On-link
14 306 fd79:7a37:cbd9:1000::/64 On-link
14 306 fd79:7a37:cbd9:1000::/128 On-link
14 306 fd79:7a37:cbd9:1000::1/128 On-link
14 306 fd79:7a37:cbd9:1000::2/128 On-link
14 306 fd79:7a37:cbd9:1000:814c:28be:46b5:52c1/128 On-link
12 261 fd79:7a37:cbd9:3333::1/128 On-link
12 261 fd79:7a37:cbd9:7777::/96 On-link
12 261 fe80::/64 On-link
14 306 fe80::/64 On-link
12 261 fe80::20c0:e848:d304:9f01/128 On-link
14 306 fe80::814c:28be:46b5:52c1/128 On-link
1 306 ff00::/8 On-link
12 261 ff00::/8 On-link
14 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
If Metric Network Destination Gateway
0 4294967295 fd79:7a37:cbd9:1000::/64 On-link
0 4294967295 fd79:7a37:cbd9::/48 On-link
0 4294967295 fd79:7a37:cbd9:7777::/96 On-link
===========================================================================
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