Update from 8.1 to XI failed 5 times; error message that 8.1 is running(not); windows xp, ver 2002

While trying to update from reader 8.1 to readerXI, install has failed 5 times after getting an error message that 8.1 is using files that need to be updated (it is not running): operating system is windows xp, version 2002. Do I need to uninstall 8.1 before trying to update, and how can I be sure that XI will install correctly and not leave me holding an empty bag if I do this and the download still does not install

I always recommend to uninstall old versions when upgrading and skipping versions.
If you have difficulties uninstalling, use http://labs.adobe.com/downloads/acrobatcleaner.html

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Moderator Comment:
Immediate response in this case is appreciated.No.
This is not company technical support.
If you want speedy assistance, use your contract credentials and log a support case.
No one here is paid to respond.
No one here is a company representative, nor are they responding as representatives of the company. There is no obligation that any inquiry get assistance, and your presumptive statement is bordering on being rude.

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Update from 8.1 to XI failed 5 times; error message that 8.1 is running(not); windows xp, ver 2002

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