Updated N95 8Gb from v20 to v30 but restore failed

I updated N95 8Gb from v20 to v30 but impossible to restore
After restore and reboot the phone is empty with no data
What is the problem ?

YIPPPEEEE! FINALLY.. i was able tio upgrade my n95 8gb to 31.0.015.. i dunno y thr ws soo much of fuss earlier.. all i did was js follow the simple process..
1.backed up my files..
2.fully charged my battery js b4 the upgrade..
3.turned off my kaspersky(Antivirus)
4.turned off my firewall
5.general profile..
n zoooooooom! it upgraded!! without any hiccups.. i js lost all my msgs.. hadnt backd up properly.. bt m content!
u cn try the same thng.. 99% it should wrk out.. i realised that i had decreased the level of antivirus protection and my firewall was still on, earlier.. mayb dats y it was causin so many problems.. bt this time around i js "paused complete protection" from antivirus.. stopped my firewall and it upgraded... eassssssyyyyy!
hope it works out fr u.. lemme knw!! 

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    Chat Transcript
    Friday, October 4, 2013 05:55 AM
    Duration: 81 minutes 28 seconds
    Rebekah:
    Welcome to AppleCare chat support. Please give me a moment to look over your information.
    Rebekah:
    Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
    Rebekah:
    Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
    SAMIA:
    Sure, it's 8L8395UY2C5
    SAMIA:
    My problem is with iTunes.
    Rebekah:
    Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
    SAMIA:
    I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
    SAMIA:
    I don't have a problem with iPod.
    SAMIA:
    Just iTunes
    Rebekah:
    No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
    Rebekah:
    Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
    SAMIA:
    This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
    Rebekah:
    Thanks for that info!
    SAMIA:
    Pleasure!
    Rebekah:
    What version of Windows (XP, Vista, 7) do you have?
    SAMIA:
    Windows 7
    SAMIA:
    Windows 7 Home Premium
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    Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
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    Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
    SAMIA:
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    SAMIA:
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    SAMIA:
    SetupAdmin
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    SAMIA:
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    By the way, this is the fir st time something like this occured. I never had problems with installation before.
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    I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
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    First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
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    Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
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    I closed all applications
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    The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
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    So no worries! We have the right article!
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    I thought so after doing a little exploration.
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    Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
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    Done
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    Then we will remove all instances of Apple Software Update the same way you removed iTunes.
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    Rebekah, I received the same error message again when uninstalling
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    We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
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    Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
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    Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
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    Awesome! I'm glad that worked!
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    To be sure I am on the same page, what was the last component we uninstalled?
    SAMIA:
    iTunes
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    Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
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    That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
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    Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
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    The second one is Apple Mobile Device Support.
    Rebekah:
    The Application Support will be the last component we uninstall.
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    Thanks! I'm on it.
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    Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
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    Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
    SAMIA:
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    We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
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    That should allow you to download iTunes!
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    You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
    SAMIA:
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    Rebekah:
    You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
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    Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
    Rebekah:
    You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
    Rebekah:
    I hope you have a lovely day!
    Rebekah:
    It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
    SAMIA:
    Will do, thanks.

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    [02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 085DB308 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 085DB278 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 085DB350 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 085DB110 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping
    [02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping
    [02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping
    [02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping
    [02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 085DB1A0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 085DB7D0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 085DB4B8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 085DB5D8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 085DB668 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 085DB740 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 085DB428 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 085DB1E8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 085DB470 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 085DB500 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 085DB6F8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 085AD430 [7253907C]>{length = 20, capacity = 20, bytes = 0xb4a53a00140f136ddf267a31b6d37652a4452586}
    [02:42:24.0579] amai: AMAuthInstallRequestSendSync: SSO function returned NULL and no SSO token was provided, SSO disabled.
    [02:42:24.0704] amai: tss_submit_job: HttpEndRequest failed=12031
    [02:42:24.0704] amai: AMAuthInstallRequestSendSync: failed tss submission: Internal error
    [02:42:24.0704] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Internal error
    [02:42:24.0704] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
    [02:42:24.0719] failed to personalize the restore bundle: Internal error
    [02:42:24.0719] AMRAuthInstallDeletePersonalizedBundle
    [02:42:24.0782] Restore completed, status:3014
    [02:42:24.0782] Failure Description:
    [02:42:24.0782] Depth:0 Error:Failed to copy preflight options during recovery mode restore.

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