Updating firmware - can someone help

I recently bought a Zen Touch 20gb machine. I originally used Windows Media Player to sync music, but thought I'd try Creative MediaSource.
I turned on MediaSource, but my machine didn't show up there. Following the instructions in the knowledge base, I reset my machine.
I've been trying to download the firmware for a couple of hours, but it just keeps failing.
Does anyone have any bright ideas? You would be helping one frustrated user here.
Thanks for any help you can give.
Tim.

Oh yeah..forgot about the virus protection thing....Yes you should disable it before upgrade your firmware. For some reason some AV blocks the firmware from finished.
But don't turn the detector off. If all else fails, uninstall Mediasource...reboot..reinstall and go from there.
Good luck,
K
by the way, which AV are you using?...

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