Updating to ios 4.0 with 3G--error message, Pls help!!
I have downloaded the recent version of Itunes and every time I go to update the new 4 software, it starts to download and after about a minute, I get this message;
There was a problem downloading the software for the Iphone "my phone" The network connection timed out.
Make sure your network settings are correct and your network connection is active, or try again later.
I have been trying for three days! Please help
Thanks,don't think I can disable the firewall as this is a company laptop that I have my iphone connected to. Not sure what the AV software is?
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Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
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When you update you iOS, have you seen this error message: not eligible for this build? The serial
Dear Mr. Jobs,
My husband has been an avid supporter of Apple, having purchased a great deal from you over the past many years. Personally, I have been an iPhone user since it was introduced a few years ago.
In July 2010, I stood in line at the Apple Store in the Stanford Shopping Center to purchase the iPhone 4. In February of this year, I tried to update the iPhone and got the 'sign of death'. My iPhone turned into a piece of brick and I was not able to make any phone calls, which at that time, was very inconvenient. I remember having to coordinate a pick up at the airport early the next morning and my phone was dead. Apparently, in trying to update the phone, it corrupted the firmware and I could no longer activate that phone. It was a frustrating experience on the eve that I had to go to the airport and I spent hours trying to see if there is anything that I could do to get the phone back in working order.
The following day, I made an appointment with the genius and my husband and I took the iPhone to the Stanford Apple Store to see if there was a problem with the phone. Without hesitation, we were asked if we purchased the phone overseas. Of course, as Asians, they probably thought that we purchased it in the black market in China. After hearing our response, their next question was whether we hacked the phone. Why would they bring up these issues? Rather than immediately delving into the problem, we found it very annoying that the employees would tried to divert Apple's problem to us. After trying to diagnose the problem, they gave us a new phone and activated it using their in-store computer.
We took the phone home, thinking that the problem had been solved. When we got home, we tried to update the iPhone to no avail. The firmware was corrupted and we had to once again, bring the phone back to the Apple Store in the Oakridge Mall in San Jose. The Apple employee told my husband to go to the AT&T store, as there was potentially a SIM problem. My husband went to the AT&T Store and was told that they couldn't help him, as the SIM was fine. They did, however, replace the SIM so that there would be no issue.
In April, when there was an upgrade to the iPhone software, we once again tried to update the software and was unable to. Once again, the firmware was corrupted and we were forced to take the phone back to the Stanford store. Again, they asked us if we purchased the phone overseas. Why? They could have easily looked at the records, but no, your records are so bad that you are unable to pull it up. That afternoon, we spent four hours at the store, updating the OS on the computer as well as updating the iPhone. They assured us that they solved the problem.
This past weekend, as there was another update to the iPhone software, we were once again unable to update it and were forced to take it back to Apple. Again, we were asked, did you buy the phone overseas. It's very frustrating and annoying to repeatedly get asked that question. After a series of back and forth communications between the genius and my husband, we were told that they didn't know what the problem was. This time, we told them that we would not be leaving the store until they solved the problem. We have an Apple computer and an Apple iPhone, so 'Apple' should find the source of the problem and fix it once and for all. The genius then suggested that we migrate the data from my computer to my husband's computer and try to update the phone using my husband's computer. We didn't accept that answer.
Our genius then asked the help of a second genius and after taking his suggestion, they found that the serial number for my iPhone had been assigned to France Telecom. Once again, they asked if we bought the phone overseas. Why? Please train your employees to not accuse the customers of doing this. Many of us are honest and we take offense to this. In fact, we told them that we purchased the phone from the Stanford Store (where we were at). After looking for the record, they said that we must not have purchased it from them. The onus, then, was up to us to prove that the phone was, in fact, purchased from the Stanford Store. Fortunately, my husband saved the email and was able to show the genius that the phone was purchased from them. How could your records be so poor as not to be able to find our purchase?
After two hours at the store, we were told that we, not Apple Stanford, had to call customer care to resolve the problem. Being that this is an Apple problem, I would have expected Apple to follow up on our behalf. Why is it that the customer has to spend additional time to deal with an issue that was caused by Apple.
My husband has been dealing with customer care, who apparently has escalated the problem to other divisions within the organization. It's been two days and the problem still has not been resolved. In fact, the answer remains that they are not sure how to resolve the problem. Why can't you update your system and redo the record so that I can go on in peace. Every time I try to update the software, I'm afraid that I won't have a working phone. Do you blame me?
This has been one of the worst experiences that I have had with an Apple product and it still is not over. Collectively, my husband and I have spent over 25 hours dealing with this issue both at home and at various Apple Stores. It has been a hassle having to go from place to place, having to sync the phone multiple times, having to update the software multiple times on both the computer and iPhone and ultimately, not having it fixed once and for all. Please let me know how you expect to compensate us for this experience and how and when you expect to fix my iPhone issues.
Mr. Jobs, I know that you expect perfection from your team. This has been a tremendous waste of time for my husband and me and has been a less than stellar experience.
Regards,
Lea Anne NgWith that one, I'd check on your Hosts file on your PC, Lea.
Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to default on Windows. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information". -
I keep geting an error message trying to update to ios 5 on my Ipad. Can anyone help?
I can't update to ios 5. Keep getting error message.
What is the error message ? If it's a network timeout message then try temporarily turning off your firewall and antivirus software until the download has completed. If it's a different error then telling us what it is might mean someone on here can help
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Trouble updating to iOS 5 on my wife's iPhone 4 connected to our iM, right before download finishes downloading iTunes comes back with the error message Software corrupted during download. Please check network settings and try again later, however there was no problem updating my iPhone to iOS 5 through iTunes connceted to my dell laptop on the same wireless network. What gives?
Try disabling your firewall; both on your PC and the external Firewall/Router.
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when ever i download an update i.e,iOS 5.0.1 Software Update it shows an error so pls help me or guide through it.....the error shown is-3676 timed out
Most likely computer Anti-Virus and or computer Fire-Wall is interferring with the download of the Firmware. Turn them OFF, so your computer can download the Firmware.
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Having problems with Bridge shutting down after saving photo in PS Cs5,,,,,,,,, Also when i attempt to update either PS or bridge get an error message in Adobe application manger "Error loading updater workflow"
Sorry for the late reply. My email firewall has become a little over zealous & sent a lot of my emails straight to my junk email folder, so I have only just now discovered your reply in my junk mail folder.
The only "don't open files exceeding xxx megabytes" instruction I can find in my Prefs, is in the Bridge Prefs for Thumbnails, & mine is set at 1000mb. The biggest files I handle are bigger than 200mb so I should be able to open a few, not just one.
However, this doesn't explain why I can open a psd format file of 180mb, close it, but then can't open a RAW format file of only 26mb immediately after.
I can open the RAW file only if I restart my computer - very annoying!
However, thanks for the advice about the video card & memory.
So, I'm still stuck as to what the issue is. -
I have just purchased a lightning to 30 pin adaptor to use on an iPad mini and a gen5 iPod touch both devices are running iOS 8.1.3 and come up with The error message "this accessory is not supported by this device "
THis is means they are not charging on a 30 pin cable and the touch won't work in my Apple iPod dock - no audio out or charge. Have re powered both devices to no avail am wondering if the iOS version is the problem
Help!If it is a lightning to 30 pin adaptor, and you have a 7th Generation Nano it has to fit the Nano.
This is lightning to 30 pin adapter: http://www.bestbuy.com/site/Apple%26%23174%3B---Lightning-to-30-Pin-Adapter/6651 936.p?id=1218803450821&skuId=6651936#tab=overview
Is this what you bought?
You need to contact Sony and see if they model you have is compatible with the docking adapter. It may not be. -
After updating to ios 7.1 with my iphone 4 my apps wont update it just loads then stop help please
after updating to ios 7.1 with my iphone 4 my apps wont update it just loads then stop help please
Reset your iPhone. Hold the on/off and home buttons together for about 10 seconds till the Apple logo appears.
If you continue to have issues, try downloading the apps to iTunes on your computer, then sync your iPhone using iTunes. -
When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build" How do i fix this?
I am having the same issue. I just had the battery replaced at a third party store. The battery powers the ipod up but it needs to be restored. It is saying it isn't eligible for rebuild. I am running MAC OS 10.4.11 itunes v. 9.0 and I just want it to be restored. I need help. Oh and its an 8 gb ipod touch.
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My iTunes won't recognize my iPod 3GS!!! HELP! I had recently updated my iTunes and now upon plugging in my iPod iTunes comes up with a error message. Leaving me unable to sync anything! HELP!
What is the exact error message you are receiving?
B-rock -
I was recently prompted to update my Itunes player to the latest version. I'm using Windows Vista. I was left with an error message MSVCR80.dll and consequently no new update. I uninstalled the old version and have tried to reinstall manually several times. No luck. Consequently I have no player.
Any ideas for a fix?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Why is my MacBook Pro coming up with an error message when trying to update Software?
I brought my MacBook Pro today and I have been trying to carry out the software updates, there are 9 in total. It takes about half an hour to download them all, then it tells me to restart. Once I have restarted, it then says it is installing the updates. After a minute it comes up with an error message. It then tells me that one or more of the files downloaded are corrupt!! Why is this happening as I have not done anything else with the laptop since I brought it??
Just re-download the updates via Software Update or you can download standalone updaters from support.apple.com/downloads/.
If you are on a slow connection it's probable that caused the corrupt files problem. -
I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod. This is the first time trying to backup the iPod. I have authorized my computer. Still no luck.
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