Using a Mac, just downloaded and installed Photoshop 13.  EVERY TIME I open the new file menu and try to select a photo to edit, Photoshop crashes.  I have uninstalled and reinstalled, and it is still doing it!

What do I need to do to stop the crashing?  Have had all previous versions of Photoshop, and never had this issue.  Please help!!!

First try the easy fix. Go to the editor preferences>general, click this button, and restart the editor:

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