UWL workitems not deleted

Hi,
not dealt with UWL workitems before.
Client has a PR WF in the system and workitems go to UWL for Approvals.
Instead of releasing the PR from UWL, the user has released it from ME54N.
So now, though the PR is released, it still shows workitems in UWL.
My question is are there any settings (in SAP, Portal) which could handle this, so that whenever user releases a PR thru ME54N, the workitem in UWL gets deleted.
Other question, now since the workitems (for which PR was released from ME54N) are there in UWL, what happens if the user again db-clicks the workitem, will it throw an error?
Last question, what can I do to remove those workitems for which PR was released from ME54N. How can I delete them.
Thanks,
Aditya

Hi Aditya,
As Workitem behaviour is dependent on Status, set the Workitem status to complete using any one of the following FM
   SAP_WAPI_SET_WORKITEM_COMPLETD
   SAP_WAPI_WORKITEM_COMPLETE
   SWU_COMPLETE_R3F_WORKITEM
I dont know the exact one... so kindly check the Documentation of them and choose the best.
As far as i know second one would set the status to complete
Hope this would Solve your issue.
Regards
N.N.

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Check this thread out,
/message/7415415#7415415 [original link is broken]
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Hello friends,
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Check SAP Note: 1153955
http://service.sap.com/sap/support/notes/1153955

Workitem not getting deleted from SAP inbox

Hi ,
I have a scenario in workflows , in which when a user creates a timesheet , a mail goes to approver , when the timesheet is approved the mail should get automatically deleted .
We have created a standard task for this purpose ( a copy of TS31000007) .
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Unless and until the Terminating event is triggered the workitem will not disappear. Check how the Event is getting triggered in other system. I feel it is getting triggered by standard means. Check whether there is proper settings in SWEHR3.
It means that you are not doing any special configuration for event triggering or coding. Please check what is missing in the system you are having problem. Check SWU3 setting is fine or not.
<b>Please close thread when issue resolved</b>
Thanks
Arghadip
Message was edited by:
Arghadip Kar

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Hi Pascal Decock,
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UWL workitems become non clickable/executable

Hi,
We have a huge problem with UWL workitems that become non-clickable/executable overnight.
This problem only applies to the Workitems that use the Webflow principles (BIT603, so using xHandlerLauncher in UWL config file)
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warning 2009-05-20 12:48:28:840 com.sap.netweaver.bc.uwl.UWLException: Wed May 20 12:48:28 CEST 2009
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/uwl/ui com.sap.netweaver.bc.uwl.ui.creators.TableColumnCreator sap.com/tcwddispwda euax419-zep Server 1 2_33229
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com.sap.netweaver.bc.uwl.UWLException: Wed May 20 12:48:28 CEST 2009
(Connector) Invalid argument or value or null used
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Hi,
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Workflow gets deleted but dependant steps are not deleted

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Hi,
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Getting UWL workitem count in WD 4 Java Application

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WorkItem getting deleted

Hi, I have created a workflow for PR release. Approver will get the PR in his SAP inbox, when he click on workitem, it will take him to ME54N, from where he can release the PR.
The problem I am facing is that, if approver dont perform any action in ME54N, simply come back by pressing the back button, without releasing it, the workItem is getting deleted from his inbox and workflow going to next step. My BO method that is associated with task responsible for that workitem is Dialog and Synchronous method.
I have also given one terminating event for this task, and raising this event at SAVE button of ME54N, so that pressing BACK button should not delete the Workitem.
Please suggest the possible cause of this problem. I want workitem only to get delete on SAVE button, not on Back Button.
If Approver is not releasing it and simply coming back the workitem should remain in his inbox, and workflow should not go to next step.

Hi,
You have to use Asynchronous method for requirements like these where you have standard SAP transactions doing the same job as your work item.
Change your method to synchronous. Also you can refer to WS000000038 workflow for reference as it does the same thing.
( Also do compare your terminating events ).
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Open UWL workitem from outlook mail

Hello friends,
I have a requirement to execute/open workitem of UWL, which should open from outlook...
I have searched for the same in sdn forum and SAP-WUG, but was unsuccessful to find the exact solution...
I have used 3 technique to achive the requirement, but they are not working and also don't know it is a right approach or not..
1) Maintained the UWL url in SWNCONFIG-> General setting -> INBOX_LINK_URL
2) Configured setting as suggested for Extended notification and UWL in link
http://help.sap.com/saphelp_nw70/helpdata/de/ad/d64842d59fb430e10000000a155106/content.htm
3) Maintained link in SWNCONFIG-> General setting -> WD_HOST and WG_HOST
For getting the UWL workitem link in Outlook wich program needs to be executed --> 1) RSWUWFML2 OR 2) SWN_SELSEN ?
I am not sure the requirement is possible or not...
If it is possible then please suggest the right approach and the techniques I have tried are correct or not?
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Mihir

Dear Karri,
I am very new to workflow. So I don't know why and where webdynpro application is used in my senario... And I will be very obliged to bare with me if I don't understand any terminology of workflow.
I would like to share my complete senario with you.
I have a existing workflow on "COURSE BOOKING" which is already working on production perfectly. And the manager is approving it on UWL for it.
Now the requirement was given like this... I was told that manager has to search the workitem in UWL and had do refresh many time. So they asked me to provide a link or attachment of UWL's workitem directly in notification mail, so that he only needs to click on that link or attachment and required workitem in UWL will open and he/she could make decision.
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UWL is not showing New and In Progress tasks

Dear All,
We are facing a strange concern where the UWL is displaying all the below work items.
Tasks forwarded to someone
Tasks for Resubmission
Completed Tasks
But not the New and In Progress tasks wherein the work items are already available in the user inbox.
The system details are SRM 7 with EHP 3 and the Netweaver portal is 7.30 SP 09
Please find the below screen shot for your reference.
And I would also like to update you that the below has already been tested.
1.) Check in SBWP - workflow inbox of the respective user wherein the work items are available already.
2.) In the SWI5 transaction code, the work items are in Ready status
3.) From Portal perspective, the webflow connector has been defined and it has got connected successfully.
4.) In the Webflow xml file, we are able to see the above highlighted task id which has already been defined.
With that, I am able to understand that if there is any action on the work item in SRM system, the same is getting replicated in UWL. Else it is not getting displayed in the UWL if there is no action been done on the work item.
Could you please check and advise if anyone has any other suggestions on the above. Thanks in advance for your help.
Best Regards,
Bharathi

Dear Bharathi
I hope you are well and many thanks for using the SAP Discussion Forums .
Ok now based upon your scenario and the points you have highlighted there are a few important points to be highlighted.
Firstly we need to remember the concept through which the UWL Service functions and operates.
Ok with the UWL the normal behaviour follows the notion of the UWL Interface taking "5 Minutes"
for the tasks to actually load into the UWL upon intitial logon.The UWL works using two Pull operations. Firstly tasks are pulled from the backend into the UWL cache and they are pulled a second
time from the cache into the UWL User Interface. Due to this architecture there is an inherent delay in the automatic refreshes of the UWL. There is no way, in the current architecture that the UWL can refresh instantaneously. This is upon inital load as the cache must be built first upon logon so there will always be a delay. Real time refresh in the latest versions, is only when you complete a task.
Now with reference to your scenario you mentioned the following:
Points of interest
Tasks forwarded to someone
Tasks for Resubmission
Completed Tasks
"But not the New and In Progress tasks wherein the work items are already available in the user inbox."
Now from your analysis perspective you mentioned examining the following:
Checked in SBWP - workflow inbox of the respective user wherein the work items are available already.
In the SWI5 transaction code, the work items are in Ready status
From Portal perspective, the webflow connector has been defined and it has got connected successfully.
In the Webflow xml file, we are able to see the above highlighted task id which has already been defined.
Ok what I would you to do here is review and carefully cross reference your current UWL Destination Service Configuration setup as the smallest discrepancy (if any) can cause unpredictable and unexpected behaviour.
- SAP Note: 1133821 - UWL Destination Service configuration
Check that after applying Note 1133821 the destination names and the UWL connector names exactly match, even considering case-sensitiveness. I mean if your portal system alias (=UWL connector name) is for example XYZCLNT100, then the rfc destination name should be exactly XYZCLNT100$WebFlowConnector. If that is not the case, please correct the rfc destination accordingly.
After you have checked/prepared the RFC destination for the future use please re-register that connector in the UWL config UI (Portal->System Administration->System Configuration->Universal Worklist) with which you would like to use this RFC destination.
Restart the UWL portal service as the followings: Portal -> System Administration -> Support -> Portal Runtime -> Application Console -> com.sap.netweaver.bc.uwl -> Show -> in thecom.sap.netweaver.bc.uwl.core.portal.UWLPortalService row press restart.
Re-create the connector in the config UI again and register the connector.
Clear the UWL cache
Additionally kindly review the documentation below to ensure the optimal parameters are maintained for workitems being brought into the UWL.
KBA number: 1577547 UWL Performance Tips and Considerations
Also, you may want to take a look at our sizing guide that our colleagues colleagues in development support have written in relation to the UWL. You will find this if you go to: You can find the document under this path: www.service.sap.com/sizing > sizing guidelines ' SAP NetWeaver > UWL Sizing guide
These are details that you need in order for the performance to be optimal in the Universal Worklist. Please check through the documentation to see if your parameters are set accordingly and also that you have followed the information in this document.
http://wiki.scn.sap.com/wiki/display/BPX/The+list+of+items+shown+here+could+be+outdated.+Waiting+for+update
SAP Note: 1886490 UWL does not show the most upto-date items after login
Kindly update me as per your findings.
I greatly appreciate your time and patience and I look forward to recieving your reply.
Troy Cronin - Enterprise Portal Support Enginerr

Workitem got deleted

Hi all,
We have a standard workflow implemented for Appropraition Request.
Issue is - there are 5 levels of approvers. first level approved and second level also got approved, but here the workitem got deleted (I dont know how it is got deleted). and the workflow is got stuck, i mean the workitem does not proceed further. So pls let me know how to proceed further, is there any solution.
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Hi,
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If your work item is in error and you have fixed it, you can restart it using SWPR.
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Slow loading of UWL workitem

Hi,
We are using EP5.0. We have designed custom Workflows and ISR scenarios. One of them is FBP Claims.
Whenever an approver tries to click on the form and open (in the portal) , it takes around 5 minutes to open. When he clicks and gives approval, it takes around 5 minutes again. These work items are defined as "external services".
I would like to know bottlenecks from system side in loading a custom form and processing it after a user input is given.
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Thanks in advance
Krishna Kishor Kammaje

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This area has traditionally been a slow performer in EP5 times which you are and unfortunately is out of support since last few years. There are few documents available in SDN titled "HOW TO OPTIMIZE AND FINE-TUNE THE SAP ENTERPRISE PORTAL"
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You may want to check in SDN or other forums.
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Reg : UWL Workitem URL

Hi All,
I have an issue - when I execute the workitem from UWL ( which is leave request approval workitem ) it generates the following url.
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But when the SAP_ECC_HumanResources is replaced by SAP_LocalSystem it works fine...
So my question is where does the UWL fetch the system - SAP_ECC_HumanResources .....
Note : In SWFVISU i have already changed it to SAP_LocalSystem but still the URL picks up SAP_ECC_HumanResources....
Best Regards,
Roby...

Hi All,
Please help me in this regards - the UWL workitem is giving System = SAP_ECC_HumanResources in the below URL where as it should have System = SAP_LocalSystem .
http://<FQDN of the Host>:50300/irj/servlet/prt/portal/prteventname/Navigate/prtroot/3aportal_content!2fevery_user!2fgeneral!2fdefaultDesktop!Jcom.dgpoghunet.ssdpnego.2fframeworkpage!2fcom.sap.portal.innerpage!2fcom.sap.portal.contentarea?NavigationTarget=ROLES%3A%2F%2Fportal_content%2Fevery_user%2Fgeneral%2Fuwl%2Fcom.sap.netweaver.bc.uwl.uwlSapWebDynproLaunch&System= SAP_ECC_HumanResources &WebDynproDeployableObject=sap.com%2Fess%7Elea&WebDynproApplication=LeaveRequestApprover&DynamicParameter=wi_id%3Z000000000039&CurrentWindowId=WID1884090613866&NavMode=1
So my question is - Where is that do I have to mention this so that it picks SAP_LocalSystem in the workitem URL? ...
Thanks in Advance,
Roby ...

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