Value help does not work for ONE person only !

Hi,
we have a strange problem. In the Web IC, we are using a standard value help for the country field for a Business Partner. This works fine for everyone (ie, it picks up the country and slots it into the field) except one person. For her, it never returns any value into the country field. We are guessing that it's not Web IC related but is something in her browser settings etc...but haven't been able to pin it down. Can anyone offer any advice on this ?
thanks for looking.
Malcolm.

Hello Malcolm,
If this error occurs for one user only it's definitely related to the clients PC.
Did you already delete all temporary files and the cookies on that PC? Usually this does the trick!
If this does not solve the problem, try to let that particular user login on another PC where the problem does not occur. (If the error does occur on another PC too it's probably profile/authorization related)
Hope this helps!
Regards,
Joost

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