Visio Web Part - Problems Loading and Displaying Multiple Sheets

I am having two issues with the VISIO SharePoint web part:
1) most of the time the server times out and returns "...unable to retrieve data...
2) When it does load, it only displays 1 or 2 sheets from visio file
I don't currently have access to the back end so the best I can say is that we are running SharePoint 2013 and I am using the Office265 interface to access it.
Originally the visio file was connected to an excel file (where shape data was stored). I made a copy of the visio file and deleted all of the connections to see if that helped (it didn't). As for the issue with not all of the sheets being displayed, one
of the times I was able to select about 4-5 sheets (via the dialog box in the top right corner of the visio web part) - right now I can only see 2 of the sheets (the 2nd and the 5th).
Visio file was created using Visio 2013, 2Mb and saved with a .vsdx extension.
Any thoughts?
Byron Johnson.

Hi Byron,
I suppose that “sheets” means the pages in the Visio file.
I recommend to check the Publish Options for your Visio file in Microsoft Visio to see if the pages haven selected to be displayed when viewing the file in SharePoint and also check if the data sources have been added to be available.
Best regards.
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Victoria Xia
TechNet Community Support

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