Want to scan multiple photos on HP c309 series as individual files; the box to allow is greyed out.

I'm using an HP Photosmart C309A All in one. I use Windows 7. I have multiple photos to scan and want them to scan as individual files. I did that previously several months ago with no problem. The box which should allow me to do so is not available to check. It is grayed out.
Anything to try would be appreciated.
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Hi @Mamusworld,
Welcome to the HP Forums!
I noticed that you want to scan multiple photos on your HP Photosmart c309 as individual files, but the box to allow it is greyed out. I am happy to help!
This sounds as if there is a driver/software issue with your printer software. I would recommend the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Re-install using the HP Print and Scan Doctor.
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
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Your welcome Oldpro, please make sure to come back and let us know if this was successful for you. It makes it easier for the community members who may experience the same issues find a resolution.
Thanks Al!
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Please click the Thumbs up icon below to thank me for responding.
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Want to scan multiple photos on HP c309 series as individual files; the box to allow is greyed out.

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