WebHelp in RoboHelp 10 - Books are not opening in the published files

Projects that were published in RoboHelp 9 using WebHelp have not been working properly since upgrading to a 64 bit laptop. The published project opens fine and the first book will expand but will not collapse. No other books within the project will expand or collapse. Any topics not nestles into a book will display properly. Since then I have upgrade to Technical Communication Suite 4 and am using RoboHelp 10.0.0287 with the same results. I am using Windows Internet Explorer 8.0.7600.6385. Projects published in FlashHelp in RoboHelp 9 and 10 have had no issues. Can you tell me how to resolve the issue?

Hi, Jane and welcome to the Forums
A client company I am working with is experiencing something very similar to your situation and I've never seen it before. I don't have a ready answer, but so far, there seems to be a connection to the "Compatibility View" of Internet Explorer (though this has not fixed the problem totally). The trouble is that the "stuck TOC" is not experienced by everyone in the company. Yet, they are all on Windows XP, IE 8 32-bit (same version). Some end users see the problem, some don't??? (...hate it when that happens...)
BTW, Rick, this glitch occurs whether viewing "locally" through View Results or delivered by a web server. As if that's not enough, the TOC works nicely with Chrome and Firefox, but not IE! So I'm looking to IE as the culprit and I'm also wondering if it was set off by some Windows Update?
I will pass along any fixes I find, but meanwhile, can you experiment to see if Chrome or Firefox behave OK (assuming you have these browsers). Also, Jane, do you get any error messages in the Status Bar of IE as shown in the screenshot below?
Thanks
John

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Edited by: user8898644 on May 5, 2010 8:52 AM
Edited by: user8898644 on May 5, 2010 9:16 AM
Edited by: user8898644 on May 5, 2010 11:43 AM

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WebHelp in RoboHelp 10 - Books are not opening in the published files

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