What Customer Service?

i Had been a Sprint customer for 23 years and then made the mistake of switching to Verizon. In the little over 3 months I've been with Verizon, I've spent many hours on the phone about incorrect billing and wondering where 2 of my 3 port in credits of $150 each is. That's $300 Verizon owes me that I cant get a good answer to, my monthly bill amount is not what was promised, and I am losing my patients with this company that I am paying $70 more per month than I had been with Sprint.
VEdison, really, you need to get your act together.!?!?

What plan are you on? What are they charging you for that has increased your bill over $70 more than you've anticipated? Sucks on the bill credits though...that seems to be a running conversation around the forums here lately...

Similar Messages

Verizon does not know what customer service means

I tried to pay my bill online using the Verizon gift card that I received when I signed up for Verizon Fios. It would not let me do it. I got an error message that my payment transaction failed because of an invalid card or authorization is decline by my financial institution. I had more than enough to pay my bill on this card. So I called the card company and I was told that Verizon lets you pay your bill with this card one time only. Apparently what I should have done was instead of putting the exact amount of the bill I should have put the total amount that’s on the card. Speaking to customer service was a big hassle. Besides the fact that the line was not clear the representative had an accent. She was very polite and tried to be very helpful but I could not hear her. She suggested that I try to pay my bill by phone. When I asked her if there was a charge for doing that, she said ‘yes’. I cannot believe that you charge customers just for paying their bill!!!! That is the most amazingly insane thing I have ever heard of in my life. I mean if the customer is willing and able to pay her bill, why are you punishing her with an extra charge? I cannot believe that Verizon is all about doing what’s easiest and cheapest for Verizon and not easiest and most helpful for the customers. Do you pass on those savings of going the easy way to your customers? I think not. I certainly have not seen any evidence of that. Due to my perseverance, some luck, and probably a lot of help from a higher power I went back online and was able to resolve the issue myself. (So much for customer service.) At least I hope I resolved the issue. I received confirmation that the total amount that I put in was received so let’s hope so. At least I hope I’m not charged any fees because I was mistaken in my premise that the bill was paid. I really believe that the government should investigate these charges that you keep piling on. I am out of work for two years and I cannot afford extra charges just for paying my bill!!!! Which is the most ludicrous thing I have ever heard of. The other problem is that you people believe that everybody is computer literate to the tech degree. Also you don’t take into consideration any disability that a customer might have. With my eyesight it is somewhat difficult to read the screen properly all the time. So when I signed up, I had to call customer service and I’m now being charged $10 more per month. Apparently I was under the mistaken impression that it was all about the customer and not about the company. I guess I was wrong. Life is not without problems and I’m sad and appalled to see that Verizon isn’t there to help their customers with them. I thought customer service meant service to the customer. I don’t see it. This is all making me rethink about signing up with Verizon in the first place. I thought Verizon was better than this. And add insult to injury I don’t believe I can call customer service with my complaint. Beside the fact that I think I might be charged for customer service, I seriously doubt that they would do anything about it anyway. So I am putting it on this blog.

On July 1, 2015 I went online and paid my bill using the Verizon gift card that I received. When I go on my account there is this message Paid in full.Thank you for paying your bill with Auto Pay. Your account is paid in full. Under that message is the total amount due of the bill (and it is not 0.00) and the due date July 7, 2015. How is this possible? Is my bill paid or not? How do I get two conflicting statements on one page? Can someone tell me what this is all about? I hope to God I do not have to pay a late fee because as far as I'm concerned I paid my bill. I can't help that the web site did not update. Now I have to try to find the customer service number as I don't see it on Verizon's web site. No suprise there.

Itunes disabled, no gift certificate and What customer service?

Has anyone experienced this?
First of all I purchased a gift certificate that my friend couldn't use and they still charged me for it.
Then they don't respond to my concerns about the gift certificate but give me canned messages about how they're "looking into it". It's been a month now by the way, and I've got to pay my credit card. I don't know about paying for a gift certificate that can't be used.
Now, not only am I being ignored, but my account with itunes has been disabled. Call me paranoid, but being disabled feels rather vindictive on their part.
What do you all think about the customer service? Is our only option going through the email system? I tried calling and the messages just send me to the websites and hangs up on me.
Also, customer service really doesn't respond very much. I've recieved maybe two canned messages from them through this month long process and no real answers. And believe me, I've sent them a lot of emails. Any advice?
MacBook Mac OS X (10.4.7)

Why can't your friend use the Gift Certificate?
The below text is from the page http://www.apple.com/support/itunes/store/gift/
"I would like to cancel my gift:
Because your gift is immediately transmitted to your recipient, we are not able to cancel your gift once your order is placed."
iTS customer service is web access only - there is no phone number.
Are you using the correct web page to submit your problem? You can look at http://www.apple.com/support/itunes/store/ and see which option is best for you.
MJ

"Customer Service" What?!#@

Verizon Customer "Service" is a joke. I had explain to a "service rep" that I would be traviling to Canada for six months and need to add international plan. To my surprise I was told I was not able to have that feature due to the type of phone I have, iPhone 4s. Then a few weeks later I was told I had to wait 3 months before I could add it due to "contractual obligations". SO I waited, still using my phone while in Canada, paid the bill on time. 3 months pass I go on line to add international plan, still unable to do so. I call was told I could not add this feature do to the phone I have. I spoke with serveral friends who do not work for Verizon and was told I could. If I can be charged for roming I can have a international plan. I called back a few weeks later and hundreds of dollars due and finally got someone who explained to me what needed to be done and within minites I got an international plan. I was told I would get a $175 credit for the confusion but they could not retro the plan from the date I requested months ago. So I set and wait for the credit to be issued... nothing. So now I have a $700 dollar bill, because the plan I was given did not cover what I needed. WHAT?! I call to cancel this service and I get no one to try to resolve the issue just why the can't, not authorized, requested a manager, sat for 15 min waiting. WHAT CUSTOMER SERVICE... THANKS VERIZEON

Global Plans and Pricing - Verizon Wireless
It is available via online.

Lack of customer service/support

In May of 2011, I purchased a ThinkPad for my son to take to college. With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up. In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair. Unfortunately, after one day, the computer once again ceased to work. This time, it was not even possible to run the diagnostics because the computer would not even boot up. Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started. A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist. Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message. The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me. When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls. Wow! is this what customer service has come to? Since then, I did call the Escalation Specialist again and left a message requesting a return call. Again, no call back. So, I have yet to even speak with this "Escalation Specialist".
If I had only known that Lenovo does not stand behind the products or warranties that it sells, I would never have purchased a computer from them. Instead, my son went through his first round of college finals without access to a computer, and I am left with tremendous frustration that we now are sitting with a computer that does not work and are at the mercy of a company that clearly does not care. If anyone reading these posts has advice about how to proceed, please respond.

hey UnhappywithLeno,
welcome to the forums and apologies on what had happened.
could you pm to me the following :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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BT & ITS CUSTOMER SERVICE IS A JOKE!!!!

On a second thought, NO!! It is a disgrace!! I'm very angry, frustrated and utterly dissapointed!! I will take my case to the highest authority as i have had enough of this poor and lack of service company!
Just to mention i'm still on the phone on one hand and typing to convey my message on the other, and for the record as i check my time waiting on the phone its been 47:12 minutes since i've been trying to get spoken to and mind you its not the first time ive had this experience either!! After speaking to an employee who had no clue whatsoever i was told to speak to the manager and still WAITING!!! wonder if the manager is having dinner or sleeping!! where is customer service, or rather do they even know what customer service is all about! Hah you bet!
My story
In early september as i moving to a different property i called BT to transfer my phone line to to my new address, and after going through all the details, ( i need to mention even at the time i spoke with more than 3 individuals over a 2 hours almost time period, as the people there had no clue what their job is all about) in the end i managed to speak to a lady who confirmed everything for me and said because of the new property i will have to re-enter myself on a new contract not to incur any installation charges which was something ridiculous like the 100.00 +, i agreed and even mention to them at the time if i will incur any charge and they said NO!!! after two weeks my new phone line and service will be up and running!! i was also told my current phone line in my old property will get disactivated at midnigt on the day i called, it seemed logical so i waited to see my new engineer coming but no one ever turned up!!!!
2 weeks gone never received any email or letters, so i waited thinking maybe i will hear from you in the next few days but sadly NO, so after 3 weeks i got on the phone again and i spoke again with the endless names of people in the wrong department for someone to finally manage to tell me what actually is going on!! apparently at the time i was getting my services changed to my new property my last bill at my previous property wasnt cleared hence why they couldnt proceed with the order!! How do you expect me to know that if you dont communicate with ME!!!!!!
ok that now cleared and bills paid , i seek the reassurance that now everything is sorted when do i get my service, i was told will need to re order and again should get the service within 3 weeks, i was on the train at the time and told the lady my phone can lose network if that's the case please send me the confirmation by email or post as we were almost in the end of the conversation, she said YES!! three weeks gone and no email came and no letter came!!!! again got on the phone with them and nothing from the second time conversation has been saved and processed!! I ask myself why do you pay incompetent people to work for you, is your company really that hopeless that you cant recruit the right candidate or is it just that you just dont care!!!!
After the third time i again got on the phone with them i managed to have a final complete conversation and i was told that an engineer will attend on the 8th of november to get my services sorted and yes i am on a new contract, howver again nothing till date has confirmed these details in writing! at every converstaion i have had with them i clarified whether i will incur any charges i was told NO!!!
today i just so happened to log into my bt account and to my shocking revelation found out that i had a bill of 100.00 to clear, surprised i got on the phone for some clarification? and yes to give you an update on my time on the phone to speak to the infamous manager its now 1hr 13 mins since i'm still on hold WAITING!!
my question to you the team are the following:
i made myself clear today when i called and spoke to the lady that i do not want to speak to someone who has no clue about her job she reassured me am in the right department and she will help me,
i questionned how do i have a bill of 100.00 + for not using the service since september, she said to me its my contract charge as my new contract starts on the 8th of november now, i ask, has this information been communicated to me before? NO is the answer, secondly i was told the first time when i request the change of service into my new property that my line and account will be cancelled at midnight on that day, how can i then be still charged, on top i dont even live in that property and address anymore? you guys are fooling customers and misleading us, for sure i am not growing money on trees to give to bt for its disgusting and shambolic service, do you make fun out of your customers?????
oh the line has finally dropped at its been 1hr and 19 mins officially since i have been waiting to speak to the manager, i wonder whether the receptionist on the side has hung the phone or the phone itself has gone tired and gave up!!!
it might be fun for you reading this message learning of my frustration but trust me this is the limit!!!!
i need you to formally now write to me and APOLOGISE and for the record i'm terminating all my services with you as i cant bother anymore and yes you will need to see that this matter is resolve in the least trouble to me, you need to write off that absurd bill of 100.00 that you have unfairly and unjustly billed me for a service i have never used and been ridiculed for and (b), as i cant bear the stress of dealing with BT anymore i am stopping my service and you will need to make sure i dont imcur any riduculous charges, as i wont pay you a penny and i will take this matter as far as it should because you have crossed all limits!!!!
i await to hear from you
hamz

StephanieG wrote:
toekneem wrote:
If it helps, you can use this
Seems a bit excessive toekneem!
@ hamz_3006, please send in your details and we'll get back to you as soon as possible.
Thanks,
Stephanie
Hi Stephanie, that was so hamz could use it against me, if you failed to pull this one off.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Very poor customer service!

My wife and I have just switched from AT&T Wireless to Verizon as we will be spending the next year in an area of California that only Verizon covers!
After being with the same company for about 15yrs (ATT&T Wireless was called Cingular before 2005 ) I have to say my 1st experience with Verizon's customer service today was appalling!! I spoke with the 1st person who I had pass me on to a Supervisor and after hitting a brick wall with her another Manager and the attitude was terrible!! really terrible!!
When we went into the store and made the "switch" (2 x iphone 5's, share everything deal 6gb data etc, we had the sales person write down on a piece of paper everything that we would pay, But, when we got the bill there was 2 x $35 activation fee's ($70 total) and even though as all 3 (so called) "customer" service reps kept on reminding me "it is on the paperwork that you signed sir!" (in a very arrogant tone I might add) they failed to understand the very 1st thing about Customer Service and TWO of them where Managers!!!!
I'm not disputing that I signed a contract and that somewhere in that contract it states that we have to pay two $35 activation fee's but the fact that they where totally dismissive about what we had been told & what the Sales person had written down by just saying "well, I wasn't there so I don't know what was "actually" said" Basically this is the same as saying my wife and me where "lying" or they just didn't believe us!!!!!
I deal with clients all the time as my wife does in her business and the 1st rule of thumb in Customer Service "101", "keep the client happy" and even if you can't, never be arrogant or insulting and never,EVER say "well sir I'm sorry but there is nothing I can do for you" because you can bet your life if that was a Sales person trying to get you to sign up with them they would be bending over backwards to make it work. If you can't help in one area help in another "I'm afraid we can't waive those fee's sir but what I will do is put a $50 credit in your account as I understand that you where misled and we value you as a customer" Always compromise and grease the wheel, thats the way business is done!!
In all the years with AT&T whenever we had a billing issue they would (within reason) take the disputed amount off our bill or throw us a bone in another way to keep us happy as customers!!
1st impressions at Verizon is they have NO IDEA what Customer Service is!!!
A very disgruntled NEW Verizon customer!!

please remember I am a customer just like you. Now having said that why do you think you should have two activation fees waived because you had the sales person tell you that you would have to pay them?
by reading your account of what transpired I have the impression that because you called verizon and did not like the fees they should throw you "A Bone" and remove the two fees of $35 each line.
In this case I would say no that isn't going to happen and you knew the prices when you signed up for service.
There is no entitlement feature when you buy service, verizon would have to give that same bone to others that call and say they shouldn't pay the activation fee. which is not going to happen.
if you had a legitimate over charge or a double charge than I would say you are in the right. but not in this case.
And the customer is not always right, customers will lie, they will cry, they will make up any excuse they can to have any company give them what they ask. That is no way to keep a customer happy. its fraud and deceit against a business.

"Customer Service" & "BT" - mutually exclusive ter...

After several years with Sky and O2, I decided to switch to BT, mostly on the basis that Infinity is scheduled for my area by September. We have now been with BT for about 3 weeks. The first few days of service (on a new phone number) we were bombarded with sales calls. Registering with TPS seems to have cured that problem, but would have been nice if BT had either done it or suggested we do it. For the last 4 years we have had steady b/band download speeds of 16-18mb. BT told us we could expect at least as good (verbal only, unfortunately). I have yet to see the speed negotiated above 8mb... Late on Wednesday this week, we lost all services. I reported the fault, and was told it was at the exchange, and is a failed rack or something, which implies to me that a number of subscribers will be affected. Here we are on Saturday, still with no service, and an expected repair date of Tuesday! Almost 1 week to fix a known fault???? I have phoned to express my frustration, and regret at having switched back to BT, and all I get is "service will be restored next week" (actually I was told it would be fixed by Friday, but I'm sure that was just to get me off the phone). Do BT actually understand what customer service is? I will be investigating whether there is any way I can get out of the 18 month contract I have signed, as any issues I had with Sky and O2 were resolved almost immediately, and both were *much* cheaper than BT. So, I suppose my question for the mods is - is there anyone I can talk to who might listen to what I say to them, and not just tell me that the line fault will be fixed at some point in the future?

'I decided to switch to BT, mostly on the basis that Infinity is scheduled for my area by September.'
Why switch to BT in the first place? You do understand 'Infinity' is just the brand name BT RETAIL give FTTC/H broadband that they wholesale from Openreach.
I konw the papers keep saying, 'BT is bringing superfast broadband' but it is actually Openreach doing it and they wholesale out those services to all ISP's, it is not a product or service exclusive to BT Retail.

What is the best way to build a career path where I can evolve into an SAP role instead of one that is Customer Service based?

In October 2011, my previous employer converted to SAP, as the rest of the worldwide entities were already using SAP. At that time, I was an Order Coordinator, where my job role was to process all of the Inside/Outside Sales Representatives orders for the US. Because of my keen attention to detail, the speed in which I learn new roles and general IT knowledge, I was asked to be the SAP SuperUser for our Financial Operations team. I quickly began to learn the roles of Order-to-Cash, Customer Master Data, Pricing Conditions, Contracts, some Material Master Data, and even Customer/Material Pricing Audits. I also performed manual customer billing in SAP until the automatic modules were implemented. Knowledge of these roles created a need for me to become a trainer to my team, where the SAP Consultants left off. After only working in SAP for the few months after the conversion started, I evolved out of an Order Coordinator rights of access and was given a not-so-typical role as an "analyst". I had more than a firefighter role in SAP, as my normal log in credentials gave me full rights to all of these modules and even special reporting. Our parent global company realized necessity for my role and followed proper protocol to authorize the access changes to still meet the SOx regulations. Prior to using SAP, I never thought I'd fall in love with it and enjoy my job so much, but it happened! Despite my previous employer's less than perfect data that was copied into SAP, we managed to have an efficient ongoing process to clean it all up. I became more of a liaison between Financial Operations and our IT Dept/SAP Consultants. I "translated" the technical steps that IT/SAP Consultants were trying to teach everyone and trained my Financial Operations team in a way they would understand. I truly enjoyed my job, even at our most difficult moments.
However, after all of the fun I was having while working in SAP and truly gaining a ton of useful experience and knowledge, "life" happened and I had an opportunity to move from Atlanta, GA to southern California. I've searched for months to find a new career here in California with a company that I could continue my learning experiences and become more proficient in SAP, but I'm a little lost. My search to find jobs have only given me possibilities in Customer Service positions or ones that are SAP sales/programming based. I'm floating in limbo and looking for help from the SAP community on where I can go from here to get back into a career path with SAP.
I'm 28 years old and I'm currently finishing my Associate degree in Business Administration. I'm a Microsoft Certified Professional (MCP), certified with the Help-Desk Institute as a Support Center Analyst, and also completed my previous employer's Quality Advocate Certification which focused on Six Sigma and Lean concepts. Prior to leaving the company, I was being considered for a company sponsored training in the Six Sigma Green or Black Belt program. I've recently started working a contract position as a Customer Service Rep, processing orders, but the company will be completing an SAP conversion in May 2013; so only a few months away. The problem I have in this position is that I feel frustrated in learning their current software when their entire team seems to have their own personal ways of doing their job. I prefer to have structure and perform job duties the right way, then building on that to make the job more streamlined. I spoke with my recruiter but he feels I may be a bit premature on feelings about working in this contract position. I may be just feeling a little impatient in having to wait another 3 months to see if the company may even hire me on permanently and what role I would have with SAP, beyond Customer Service Rep. I'm hoping to get some direction from the SAP community on where I might focus my attention in learning SAP. My hope is to find a position working with SAP like the one I enjoyed so much back in GA. I'm even considering options to learn the programming side. I think SAP is a great software package once people understand how it's designed, or can be designed, to work.
Please help!!
I'd be happy to provide my resume to anyone willing to review it and give me some pointers. Any advice would be greatly appreciated!

I appreciate the length and detail of your post. I struggle answering questions from folks who give too little info. It's refreshing to have too much info for a change.
I'll summarize your post and give suggestions:
You have very strong end user experience, almost bordering on support level SD knowledge. You have experience with the way that at least one company implemented SAP SD but don't have many years of experience with different approaches, so you can't pitch yourself as someone who's "been-there, done-that" outside of the SD world and you can't bill yourself as having SD functional knowledge to the extend that you could be a consultant for SAP SD. (See FAQ: Different Career Paths in SAP for descriptions of different traditional SAP career paths.)
You've moved to Southern California, which is chock full of companies using SAP, by the way, and you're having a hard time finding the right job. Your education is probably going to be problematic at this point. Most SAP related jobs require a Bachelor's Degree at a minimum. Definitely keep on going with your degree. I don't know where you're doing your associate's degree, but you might want to look in to Cal State Fullerton, which has an *excellent* SAP focused business degree program. (http://business.fullerton.edu/).
You've found work at a company but had to start over at a lower level of responsibility. Since the job you just landed will be transitioning to SAP in 3 months, you have an opportunity to repeat your previous rise by volunteering to be a super-user again. Alternatively, you could talk to the group within your company and express your desire to help out supporting the system from the back end. Traditionally, companies lose a few folks immediately following an implementation, so there's a good chance that if you make your desires and skills known, that you'll be able to move onto the support team once a position opens up.
All of the above assumes that you want to continue on the functional side of SD. You didn't mention any aptitude or preference for programming. It is certainly easier to get programming jobs than functional jobs (see How did you get your start in SAP?), but it seems like you really enjoyed the functional side of SAP. I do *not* recommend learning an SAP skill for which you have no desire simply to get a job, hoping that you can switch later. Use the skills you have to get the job you really want, doing something that really excites you. It's far to easy to fall into a job simply because it's there and get trapped and burned out.
Hope this helps!
Best regards,
--Tom

What a dumb customer service!!!! and where the heck is my payment?!!!!!!!!!!!!!!!!!!!!!!

I am so furious right now to the point my whole body is shaking and I feel dizzy!
I've been mailing out the check for $55 every month on 1st or 2nd of each month for past 2, 3 years now.
I don't get statements in mail, so I typed one page with the accountholder's name, address, account number and payment address. This check for $55 is issued by my work, so what I do every month is that as soon as I receive the check, I print out this little page with all the information, I staple the check to the page and mail out to the payment address listed under Contact Us on Verizon wireless website.
My due date is 21st of each month. As I mentioned above, I mail out the check either on 1st or 2nd of each month, which means the check should be arrived, processed, cleared from the bank, and credited to my account before my due date.
I don't have the entire record, but I can see the payment history for past 12 month from my verizon wireless online and this check for $55, although I've been mailng out on a very regular basis, it has been posted to my account very irregularly.
Sometimes, it gets credited to my account before the 10th. Sometimes, it gets credited sometime before my due date. Sometimes, it gets credited way after my due date. Sometimes, it gets cleared from the bank, but doesn't even get credited to my account. Every month, I have to closely monitor whether this month's check has been cleared and credited for this account.
If this happens to many accountholders, I would not be this frustrated.
I have a coworker who gets the same check from the work and mail out on the same day to VERIZON WIRELESS. Okay? Mark this. Same amount of check issued by the same bank goes to the same payment address by mail (same postal service). Difference? Her due date is 11th and mine is 21st. Another difference? Her payment gets credited in few days and well before her due date. Mine takes forever and ever and sometimes lands on a wrong account.
I called the customer service today to see where my check is and why it has not been cleared yet. The customer service, Jose, was so rude and raising his voice saying that it might have been the post office at fault. And then, he was asking if I wrote a wrong address or anything. Hello~ I TYPED the freaking payment address and my account number and saved in my computer. You've been getting my check with no problem for the past 2, 3 years now, so I'M SO SURE THAT IT'S NOT THE POST OFFICE WHO'S AT FAULT!!!! On top of it, I'm not calling to figure out whom to blame.
Then, I talked to the supervisor, Eric. Hey, if you are the supervisor, you should be able to give me more than the same lame lines that JOSE was giving me. Don't say that I've been mailing my check to the lockbox and you don't have the contact number. I've been sending my check to the freaking lousy lockbox and so have my coworker. She doesn't have the same problem that I have. Even if the lockbox doesn't have the contact number and a live person in, there is the department in which they process the payment, right? You should contact them to figure something out! You should provide a CUSTOMER SERVICE. What part of CUSTOMER SERVICE don't you get as a SUPERVISOR? I am YOUR CUSTOMER! and I, the CUSTOMER, hereby request a SERVICE that I am entitled to!
What did you just say? SUPPRESSING the late charges? Hey, Eric, Look!. I mailed out the check on 1st of August! I'm sure it doesn't take more than three days to be delivered from Los Angeles to Dallas. When I mailed out the check even before you generated my bill, how dare you to even mention the LATE CHARGE? It is NOT my ****** problem that you have a lousy system to process the check. You better fix the **bleep** problem.
You'd better keep your word and call me back with answers to all the questions (about irregular postings to my account, what's been causing the delay, etc) by TUESDAY.
What? Suppressing the late charges is all you can do for me? I just wasted my 40 minutes holding the call, and not getting all the answers I wanted, and dealing with non-sense ridiculous customer service and that's all you can do? You should waive my payment. You should give me like 1000 min credit.
I've been using the Verizon Wireless for almost 5 years and I'm seriously disappointed at the level of customer service you provided and the way you are handling this matter and not providing a good reason why you are messing up with my payment.

I can understand that the situation is infuriating, but the anger is misplaced. To start, it is very bad practice to not have a direct way to view whether the check you are sending had been cashed. While it gives the appearance of being convenient, you are setting yourself up for a nightmare when you do not, first, deposit the funds and issue your own method of payment. Secondly, the fact that it was not applied to the account does not necessarily mean that Verizon Wireless is at fault. You cannot determine this absolutely until you confirm that the check had been cashed by VZW, which, again, is going to be difficult to impossible because you are sending a check from a third party. The likelihood that it was lost in the mail should not seem shockingly preposterous. Matter of fact, people use this excuse because it is a very plausible scenario. It is essential to know whether the check was cashed by VZW, if it was, then they can go through the steps to find it; if, however, it was not, then it is something you will want to get reissued.
My advice is to follow the approach listed above, but, more so, eliminate the overly emotional reactions so that the matter can be addressed in a logical way.

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
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What is the difference between Safari 5.1.7 and 5.1.10? I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

what is the difference between Safari 5.1.7 and 5.1.10?
I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

Might be the security fixes > Safari 5.1.10 for Snow Leopard

My i-phone Not charging because Sunken pins and Green Belt3 Power Mac Center said even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number..my question for what are thwy there?

My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!

Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
You might also try this forum here for more ideas: http://forums.macrumors.com/index.php?

What are the avlble methods to Measure Quality of Customer Service in SAP

Hi
We are in Retail business, and I would like to know what are the available methods to measure the Quality of Customer service in SAP CRM. Help us to get the required information?
Best regards

Venkat,
there are two aspects to this :
1. The overall philosophy ( for want of a better word ) of QOS for any service - there is a lot of thought that has gone into measuring QOS for a service - hence I would say that QOS is more related to the specific service than the entire domain.
2. Measuring the quality of service in terms of what ? - there are a lot of KPIs for the same some of them could be :
Average time taken to service a customer
Does the customer get all that they want in the store or only some of the items ( partial fill)
Are the products neatly arranged and easy to access
average time taken for the customer to get what h/she needs
customer facilities like parking / childern play area etc
Availability of attendants / helpers for the customer
home delivery
credit options... etc etc and the list could go on endlessly ... as you can see it is very specific to the service being provided and accordingly you will get KPIs for the same.
As for measauring the same - there are umpteen ways to do the samedepending on the place it gets recorded - you can have surveys / web surveys / POS details etc etc - what is it that you are looking for specifically ?
Arun
Hope it helps....
Message was edited by:
Arun Varadarajan

What does it take to get a VZW Customer Service Rep to call you back?? READY TO CANCEL SERVICE OF 4 LINES!

Has anyone else had problems with VZW customer service? I have been lied to repeatedly and am on the verge of terminating my contracts. To begin, I sent my daughters, who are authorized users, into the store - which is 40 minutes from my house- to upgrade and renew 2 lines. I called Apple to upgrade initially, but my account has a corporate discount, so they were unable to upgrade my lines of service. I called the closest VZW store, again 40 minutes away, spoke with the sales associate DUSTIN. I told DUSTIN exactly what I wanted and advised that my daughters would be in to upgrade the lines.
When my daughters arrived, there were 2 people in line ahead of them. As the other customers were taken care of and left, it became closing time. Another representative approached DUSTIN telling him he did not "need to do all that, just hurry and get them out". YES!!! The other rep told him to hurry and get the sale out of the store!!! WHO PAYS YOUR BILLS? WHO PROVIDES YOU WITH THAT PAYCHECK AND COMMISSION MONTHLY?? YES, we the customer do!!!
Next, DUSTIN brought out a selection of cases, car chargers and screen protectors from the back of the store advising my daughter to "pick one", as he presented the selection of cases to her. She advised she did not want or need the cases or other items he was offering. He told her the case and screen protector "comes with it". HE LIED to her!! This is unethical and deceptive!! It was not until she arrived home, after being rushed out of the store, she noticed the additional charged for the case and screen protector - which was supposedly included.
I called VZW *611 immediately. I spoke with a gentleman named CASEY who empathized with me and stated he would forward this information to his manager to have his manager contact me. I have waited for a return call and have not received one. If I do not hear back from VZW today, I am returning 2 lines of service, cancelling all 4 lines and taking my service to a carrier that will do what they promise and not unethically obtain sales from paying customers.
The bonus to this story- my daughter is a minor! Not only did he manipulate and lie, but did so to a child!!! I have been a VZW customer for over a decade. When I cancel my service, everyone will know why. In addition, I talked my LARGE corporation into obtaining corporate accounts with VZW. I can assure you, that will also be revoked.
Best Wishes

Sadly, i've had a few unethical issues of my own and i'm an adult. I do think there was some responsiblity on the daughters' part to verify what they were paying for before leaving the store even though you made an honest attempt to have things laid out prior to their arrival. In regards to VZW's service, It has declined horribly over the past few years. I've been a customer since they were orignally a company called PrimeCo and I'm on the verge of switching providers myself. I had a defective phone that was replaced 6 times in one year..the store manager called me out the blue to apologize for the defective phones and offered me a free upgrade at no charge. He NEVER told me that he was extending my contract and treating it like a normal upgrade. I didn't find out until i went for my New Every Two purchase. I also received a letter stating they were discontinuing the New Every Two Program, but i still would be able to use my last upgrade on my next purchase. Of course when the renewal period came around, there was no such record of the offer and I got nothing. It's now time to renew my contract again and upgrade, but as before, there is absolutely no incentive for me doing so. I'm still going to pay the same as any new customer that walks through the door, still paying an activation fee, and i don't have unlimited everything like most other providers are currently offering. So please tell me again WHY i would want to renew my contract and purchase a new phone from Verizon when i can go elsewhere and get all types of perks???
All in all, i truly sympathize with you and as of today, i'm looking to purchase a new phone this afternoon with another provider.

What Customer Service?

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