What do I do If I have received an invalid license number from Adobe to activate my trial version of Photoshop Elements 13
I have just purchased Photoshop Elements 13 on line and received an email with the serial number to activate my trial copy on a Mac.
When I enter the serial number to license my trial copy, I get an error message saying that " this is not a valid license number for Photoshop 13.
I have followed all instructions on Adobe's troubleshooting pages. Same result.
I have reinstalled the trail version. Same result.
I have contacted Adobe through chat and for the past three days I keep getting the message "chat not available".
I have called the Adobe sales department. They confirmed that the serial number I registered is the correct licence number but told me they cannot provide product support.
I have posted a message on this forum. No response.
Before I ask for a refund any futher thoughts on what I can do next?
Go here:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
and scroll down to Still need help? Contact us. Work your way thought the links there, continuing on when it looks like you got looped back to a page where you just were, and eventually you can start a chat session and hopefully get it straightened out.
Similar Messages
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I have just downloaded a trial version of Photoshop Elements onto my Mac Book Pro (10.9.4). The installation to my hard drive went fine so I attempted to use Elements on an existing Photoshop file. I did not see the Elements option in my filter menu and am uncertain as to how to "add" the Elemnts to my existing filter choices. Please advise.
I'm sorry but it's very hard to understand what you mean. What filter menu? In which program? Do you mean you're trying to use PSE as an external editor with some other asset management program? Which one?
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I have Photoshop CS6 installed on my pc? Can I install Trial version of Photoshop Elements 13 on same pc without problems. I would like to try it myself first as I intend buying it as a present for someone. Thanks.
Matt59 yes you can install Photoshop Elements 13 separately. The evaluation process is software title specific.
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KerryH have you ran the installer? By default it is saved to your User folder. Once the software is installed you will then open it as you would other applications on your computer. Which operating system are you using specifically?
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I have a new computer and I am trying to find a link to download photoshop elements premier 11 the link I was sent by the tech only shows what I need...what I need is an actual download button
This is actually the Photoshop forum. Premiere Elements forum is here
Premiere Elements
I assume you realise that 11 is not the current version, which is now up to 12
http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
And if yes, that you had 11 installed on your last computer? Did that come on a disk or download? If disk, have you now lost that disk?
If yes, and you registered your software, log on to your Adobe account, and find My Orders (or similar). You may find the download link and your serial number there. -
What versions of Photoshop Elements have Vivid Light?
I'm looking for an earlier version of Photoshop Element. My laptop doesn't fit the system requirements for recent versions.
If your talking about the Vivid Light blending mode, then pse 2 and newer have that blending mode.
Photoshop elements 1 does not. -
I have a trial version of Photoshop and Lightroom installed with a view of taking out a subscription. Some of the features in this trial version do not work is this just because it is a trial version.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
I have a 3 year old MacBook Pro with MAC OSX 10.6.8, iPhoto ’09 version 8.1.2 and have downloaded two software programs: one is Aperture 3.2 and the other is Photoshop Elements 9 (which I got from a friend who didn’t need it).
I am totally happy with the way iPhoto organizes my photos and how I can work with iMovie to create slide shows with music from iTunes, etc.
I have been shooting mostly high resolution jpegs and I continue to learn more and more about photography, post processing etc. I realize that the small adjustments I can make in iPhoto are good, and are adequate most of the time. However, a have started to experiment with shooting RAW images and would like to go the next step, ie. post processing.I am totally technically challenged and need SIMPLE, INTUITIVE programs and am certainly NOT anywhere ready for Photoshop CS whatever!
After having these programs sit on my computer, I decided to try to see if I could figure them out. When I opened Aperture, this is what first comes up.
“Welcome to Aperture 3.2
Your library needs to be upgraded to work with this version of Aperture. Once upgraded, you will not be able to use this library with previous versions of Aperture.
Upgrading a library from previous versions of Aperture 3 generally takes a few minutes or less, though larger libraries will take longer. After that, Aperture 3.2 will upgrade your library's thumbnails, but you can use the application during that time.
Tip: To open a different library, quit Aperture and hold the Option key down while starting Aperture
Current Library Location:
Jadzia (home) -----Pictures------Aperture Library
QUIT UPGRADE”
I have heard horror stories about moving your entire library to Aperture, ending up with 2 libraries, etc. etc. hence my previous reluctance in attempting Aperture. In addition, many of my photography friends are saying: Go with Lightroom 3.....you’ll love it!
So here is my dilemma. I don’t want to mess around with my iPhoto library. All I want to be able to do, is to isolate a few photos, export them to Aperture, Elements, and work on them there, then bring them back into iPhoto.
Can I do this? Should I forget about Aperture and Elements and look at purchasing yet another program like Lightroom?Export those few photos via the File ➙ Export ➙ File Export menu option with Kind = Original to the Desktop. Then import them into the Aperture library. That would keep one copy in your iPhoto library and another in your Aperture library to edit, etc.
You can use Photoshop Elements 9 from within iPhoto as your editor of choice. However, if you edit a raw file in iPhoto with PSE9 the resulting edited version must be saved outside the iPhoto Library and imported back in as a new file. For editing jpegs just do a Save (not a Save As) and it all will be kept within iPhoto.
Using Photoshop or Photoshop Elements as Your Editor of Choice in iPhoto.
1 - select Photoshop or Photoshop Elememts as your editor of choice in iPhoto's General Preference Section's under the "Edit photo:" menu.
2 - double click on the thumbnail in iPhoto to open it in Photoshop. When you're finished editing click on the Save button. If you immediately get the JPEG Options window make your selection (Baseline standard seems to be the most compatible jpeg format) and click on the OK button. Your done.
3 - however, if you get the navigation window
that indicates that PS wants to save it as a PS formatted file. You'll need to either select JPEG from the menu and save (top image) or click on the desktop in the Navigation window (bottom image) and save it to the desktop for importing as a new photo.
This method will let iPhoto know that the photo has been editied and will update the thumbnail file to reflect the edit..
NOTE: With Photoshop Elements the Saving File preferences should be configured as shown:
I also suggest the Maximize PSD File Compatabilty be set to Always. In PSE’s General preference pane set the Color Picker to Apple as shown:
Note: to switch between iPhoto and PS or PSE as the editor of choice Control (right)-click on the thumbnail and select either Edit in iPhoto or Edit in External Editor from the contextual menu. If you use iPhoto to edit more than PSE re-select iPhoto in the iPhoto General preference pane. Then iPhoto will be the default editor and you can use the contextual menu to select PSE for your editor when desired.
OT -
After re-installing Win 7 64 on my computer, and attempting to install my copy of Adobe Photoshop Elements, I now get the following message: "This version of Photoshop Elements requires MS Internet Explorer 4.0 or higher to be installed". Does anyone have an idea of what the problem is? It has always worked in the past.
I have found a temporary solution, allowing the previous version of iTunes (v. 11.1.3 (x64) in my case) to be re-installed. It will allow you to re-establish use of iTunes until the Apple software engineers fix the most recent disasterous upgrade (v. 11.1.4). Please see and follow the procedure in the following article:http://smallbusiness.chron.com/reverting-previous-version-itunes-32590.html The previous version works beautifully.
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Installing new Retail version of Photoshop Elements, receive Invalid Serial Number
Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
DannyHi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
Thank you all for your time and assistance.
Regards,
Danny -
Hello, I have installed Reader, Adobe Acrobat, trial versions of Photoshop and Illustrator. Some more than once. They work for a few days at most then I am told to re-install. I cant look at any pdf file even though I can still see reader in my programs. What is going on and what can I do to fix this?
Unfortunately no, It says "Adobe not responding" as well when I try to open a pdf. It has done this a few times where I had to uninstall and reinstall. Also, Illustrator tells me to uninstall/reinstall as well.
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I downloaded Trial version of Photoshop CS 6 - Now it has expired , i don't have serial key . Is there any way I still can use Photoshop Cs 6 ?
What csuebele said, or download and install it as a trial on a different computer.
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I already have bought Photoshop Element13; I already installed the trial version of Photoshop Premier 13. Question: How much would it cost to buy Premier 13?
Rochar
This is not Adobe. Rather user to user.
What did you do....purchase an online download of Photoshop Elements 13 from Adobe. Are you within 30 days of the date of that purchase?
In that case, please direct this question to Adobe Chat Orders to sort out the details of the purchasing situation and what you would like to do. Consider
clicking on the following link for Adobe Chat Panel Orders...
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, you will need to navigate to the Chat Panel using the above titles as guides.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR
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