What does it take to cancel?

I have been trying to cancel Verizon Fios for two days! I called yesterday and was on hold for 1.5 hours. I gave up and disconnected. I tried again this morning. I was on hold for almost two hours! Again I gave up. I tried again this afternoon and instead of choosing the cancel service option I chose the upgrade service option and immediately connected to an agent. Of course she transferred me to another department and I have now been on hold for 30 minutes and counting. What would it take to cancel!!! This is absolutely ridiculous.
Guess what Verizon? If someone is trying to cancel your service this is not the best way to try to persuade them not to.

ladydee wrote:
I have been trying to cancel Verizon Fios for two days! I called yesterday and was on hold for 1.5 hours. I gave up and disconnected. I tried again this morning. I was on hold for almost two hours! Again I gave up.
I've found that they tend to have very long hold times during non-business hours, especially for the elite team that handles cancellation. You may want to try again during regular business hours.
Good Luck.
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megan723,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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Best Wishes

Sadly, i've had a few unethical issues of my own and i'm an adult. I do think there was some responsiblity on the daughters' part to verify what they were paying for before leaving the store even though you made an honest attempt to have things laid out prior to their arrival. In regards to VZW's service, It has declined horribly over the past few years. I've been a customer since they were orignally a company called PrimeCo and I'm on the verge of switching providers myself. I had a defective phone that was replaced 6 times in one year..the store manager called me out the blue to apologize for the defective phones and offered me a free upgrade at no charge. He NEVER told me that he was extending my contract and treating it like a normal upgrade. I didn't find out until i went for my New Every Two purchase. I also received a letter stating they were discontinuing the New Every Two Program, but i still would be able to use my last upgrade on my next purchase. Of course when the renewal period came around, there was no such record of the offer and I got nothing. It's now time to renew my contract again and upgrade, but as before, there is absolutely no incentive for me doing so. I'm still going to pay the same as any new customer that walks through the door, still paying an activation fee, and i don't have unlimited everything like most other providers are currently offering. So please tell me again WHY i would want to renew my contract and purchase a new phone from Verizon when i can go elsewhere and get all types of perks???
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What does it take to cancel?

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