What info Skype collects about our PC/laptop?

What info Skype collects about our PC/laptop? I mean technical one.
I'm especially interested if it gets the serial number of our laptop that we used for log in.
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Yana_mv wrote:
What info Skype collects about our PC/laptop? I mean technical one.
I'm especially interested if it gets the serial number of our laptop that we used for log in.
Hello
Skype doesn't collect any technical information. If any is required to assist you in solving an issue you have we ask you for it. Once the issue is resolved the information provided is not retained.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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I've had a problem with incoming calls for some time; some ring through, others don't. I only find out about the missed calls when I get emails telling me I have voicemail, though the actual voicemail doesn't usually appear in Skype until much later - sometimes as late as a day later.
Pretty straightforward issue, right? "Some calls are not reaching me." Not a lot of subtlety there. But chat support has been incompetent and awful. I've been promised follow-ups that never occur. I've gotten bad information, misinformation and been outright lied to - repeatedly. And every single support rep I've spoken with has read/heard "Some calls are not reaching me" as "NO calls are reaching me" - big difference, yet often I've had to correct them several times in the same chat!
So after literally 90 minutes on chat support this morning, I said enough. Support is not helping. I wanted to contact Skype's US office - not so much because I expected them to provide tech support, but simply to let them know about the poor service I'd received. (Those who have had similar impulses will know where this is going, I'm sure.) I was told there are no US offices for Skype, despite all manner of evidence to the contrary. After being pressed repeatedly, I was given the company's Luxembourg address.
Suddenly my question went from "Can you fix my technical issue?" to "What is Skype trying to hide?" Skype is reaping fortunes from its US customers. It seems pretty outrageous that Skype won't deign to speak with them, except through overseas representatives who barely seem to understand the product they're meant to support.
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I've heard from Aimi, who's requested additional info. I'll provide it, but why isn't all of this data readily available to Skype support? Certainly I've given it to them in great detail several times now, to every single Skype support staffer I've spoken with - in chat, on the phone, via email. Is there not a case log that reflects this? Am I really keeping more complete case files on this issue than Skype?
I have three issues with Skype, each escalating out of the previous one.
1. Some of my incoming calls are not coming through. Obviously I cannot know how many, but I frequently recieve emails alerting me to voicemail that, upon login to Skype, have not arrived. Sometimes the messages do show up after a few hours, sometimes the next day, sometimes after logging out and logging back in. Sometimes, I imagine, they don't show up at all. And missed calls who don't leave a message? No idea. Have voice messages been left that never reached me at all? It certainly seems likely.
2. In trying to report this issue via chat, it was clear the reps were unable to grasp even the basics of my issue. EVERY SINGLE rep I chatted with could not keep straight that not ALL of my incoming calls were failing to connect, but SOME were. These are two different issues, and SOME versus ALL seems a clear and simple distinction. But it proved too much for Skype chat support, and reps often couldn't keep this fact straight IN THE SAME CHAT. Imagine asking a waiter to hold the mayo, only to have them reply, "...Extra mayo, right?" Over and over. And you just know that sandwich is showing up with mayonnaise.
In investigating my issue, Skype staff attempted to phone my line repeatedly and could not connect. How many tech issues go unresolved because the issue can't be recreated on command? This is the support team's FIRST-HAND experience with the issue in question, an ideal sampling. Some SEVENTEEN calls were attempted by Skype's support team to my line, only the last of which connected. But rather than follow up on their own experience, they've insisted that if I can't provide the phone numbers, dates and service providers (!) of OTHERS' failed incoming calls, there's nothing Skype will do to resolve the issue. When I asked the Skype supervisor if he'd provide that very same data for the seventeen calls to my line from his office, I was told he and Skype would be unable to accommodate me.
3. Extremely displeased with the failures, time wasting and general inadequacy of Skype's support options, I asked for a mailing address for their US offices. I simply wanted to write to corporate as a dissatisfied customer, to call the failings of their support services to their attention. Every single Skype rep I've spoken to has refused to share a domestic address for the company. Some insisted there is no US office, others have tried to deflect the question - "We just want to be sure you're dealing with the right venue that can help you" etc. But most Skype employees/contractors simply ignore the question as though I never even asked it - though I've asked it in every chat (multiple times) and in each email.
What kind of company reaps the kind of profits Skype does from its US subscribers, yet refuses to share a mailing address for its domestic offices? This is not the behavior of an ethical company doing business on level ground. Companies with nothing to hide DON'T HIDE. Even the Better Business Bureau - a worthy organization that most ethical, reputable businesses are pleased to be on record with - has only dead addresses for Skype. Does this suggest an ethical corporate culture that makes customer service any kind of priority? Because I see it as closer to the kind of behavior exhibited by fly-by-night operations eager to avoid any kind of accountability whatsoever. It all makes for a highly suspicious public profile in any reasonable estimation. And their customer service, in my experience, is a cruel joke on its subscribers.
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1) I have had similar dents coming out of the bottom case. I was able to restore most of the ones (like the one above the latch button in the front) by just opening it up and pinching it with pliers. However, if your case is really beat up like mine you might want a new bottom case. If Apple isn't convinced this is part of your AppleCare warranty then they will charge heaps for it, but you can also get one off eBay. Thing is, you'll have to have a very good idea of what you're doing to be able to replace it yourself. There are very good guides for this here, to see if you would be capable of performing the replacement:
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3) You could try a lens cleaner CD. It does seem like the superdrive is damaged though, but I don't think it's due to a dented case. Does it make a loud noise when the disc is spinning? If not, it might have been damaged at the moment you dented your case, but replacing the case might not fix the problem with your drive. Instead of replacing it, you might want to consider getting a faster external one instead.
4) That does seem a bit hotter than usual, considering your fan speed. I can't help you here because I don't know what could cause this, although maybe your dented case is obstructing airflow somewhere but that's a bit unlikely.
5. a) This indeed has to do with your lighting. You might need to replace the entire display if you can't replace just the backlight.
b) Did you take the screenshot using a camera, or internally on the macbook? If you used the macbook, did the red splotch turn up on the screenshot?
c) This could have to do with the lighting as well seeing as its already bad, if not it might still be the sensors.
Because of the many different problems, Apple might have to replace most of the internals (and the case) of your macbook. If Apple finds that that's not cost effective, they might give you a replacement instead. You can try to ask for one, but I can't say whether or not you will get one.

What info Skype collects about our PC/laptop?

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