What is apple's replacement policy for a macbook pro?

Question

Macbook Pro, 13" from Summer 2011 running Mavericks
Still under applecare, but will run out in approximately a month.
As stated above, I bought the computer in the summer. A couple months later, I took it in to the store and ended up having the logic board and entire screen replaced because there were issues with both.
This past march (2014) I took it into the store and had the hard drive cable replaced because my hard drive was "missing"
Afterwards, I was having issues with the computer shutting down randomly. I would close the lid - putting it to sleep - and then I would sometimes hear later on (not immediately afterwards) the disks start going again or the fan start blowing as if the computer was turning on again and working on something. Sometimes I would put it in my backpack and 20 minutes later take it back out and find that it was super hot and the battery had completely drained. The computer also got a lot slower. I talked with apple on the phone and the person I talked to even commented on how slow it was going as she had me open up certain things to check settings, etc. That resolved nothing so I took it in to the store. The store technicians took it and then gave me a call later and told me they found nothing wrong with it. They offered to send it in to the factory or some other repair center for a more thorough search and repair. Due to certain work circumstances, I said that I would see if things got better. A few days later, things got a lot worse and I ended up taking it to the store and having it sent out to the factory. Both times I was at the store I could see exactly what the technicians were writing down, and despite me telling them over and over again, they wrote down things that weren't really the issue. Maybe this is minor, but for example, I would tell them that my battery heated up when the computer was supposed to be asleep and it would get hot and drain completely in a very short time while it was supposed to be asleep. They would write down "battery drains quickly." They also just didn't seem to care very much - walking away and helping other people despite my appointment, etc. Well they sent it off to the factory and then shipped it back to me after replacing the logic board, battery, fan, and ram. I called apple as it was being shipped back to me and asked to talk to a manager because I thought it was rather ridiculous that my computer was having so many issues - I felt like as soon as my warranty was up it was just going to have another problem and I would end up paying for it. He to me he would extend the warranty some and he alluded to possible a possible replacement of the computer down the line if I was still having issues. The day I got the computer back, it kept trying to shut down. It froze once. I wasn't even doing much with the computer - it shouldn't have been overloaded by a long shot. I called and left a message for the manager. He called me back a couple days later and I told him what the issues were as soon as I got the computer back. However, they abated between the time I got it back and the time he called me back, so he attributed it to the fact that I had been using google chrome and said I should check my updates. I switched browsers and made sure I was updated and for a time it was ok-ish (still slow). Then I had an issue where I was copying files to my desktop. The copying went on forever and ever and my computer started freezing. I tried shutting down and I couldn't. I hit the power button and it wouldn't turn off. After forever, I finally got it to turn off and restarted. Then the random shut downs started again. And then, finally, I was left looking at a folder on a gray screen. Called the manager again and he said it was probably the hard drive cable. He said that if the cable replacement didn't fix it, we would probably be looking at replacing the computer. I took it in to the store and had it replaced. It didn't do any good. Now the manager wants me to send it to the factory again. He says that I almost had reached the amount of repair issues that would get me a new computer, but the first issues right after I got it didn't count since they weren't very recent. What is apple's policy on replacing laptops that seem to just be lemons?

Answer 1

We cannot answer the question nor will Apple. You will need to consult your state's lemon law to determine whether you have a case. Most likely you will need to go to arbitration. If you need to go to court you will need to hire an attorney or use small claims court if your case is eligible.
If Apple has such a policy, then only Apple knows what that policy is. So you will need to take the matter up with them through the local Apple Store.