When downloading a pdf file I get a message that I must download Adobe Reader. When I do that I am told that it is already installed. Why can't I use it if it's already installed. I-Mac OsX 9.3

When downloading a pdf file I get a message that I must download Adobe Reader. When I do that I am told that it is already installed. Why can't I use it if it's already installed. I-Mac OsX 9.3

g -
I was able to fix the problem with some help from Apple. Whenever I last downloaded Reader, I apparently didn’t complete the process by accepting the Reader contract. I was able to go right to that point in the process and complete the installation. The messages that I needed Reader but it was already installed were quite confusing. It would have been nice if the Adobe installation process that I was re-trying this morning had been able to detect a partial installation. The Troubleshooting page almost had me doing some ridiculous things that wouldn’t have helped.
MP

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