When I click on my mail icon, the page flies across the screen and gives me a new altered email page with no menu for preferences, etc. How do I change that?

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TS3276 When I click on my mail icon nothing happens...it won't open or quit (so I can't shut down my computer). What's going on?

When I click on my mail icon nothing happens...it won't open or quit (so I can't shut down my computer). What's going on?

Which Mail icon? That in the Applications folder, that in the Dock, or some other? You do not have to quit your applications in order to shut down your computer (heck, you hardly ever need to shut down your computer).

TS4002 i click on my mail icon to open it on my mac and nothing happens. my inbox just doesnt pop up.

i try and open my email on my mac and nothing comes up. itll show mail in the bar above. it wont even let me shut my mac off because it says i need to quit mail and i got to quit and it won't do a single thing!

Hello sydny_lynn,
It sounds like you do not see the Mail window, and you are not able to quit Mail to shut down your computer. I found a couple of resources that might help with this.
It may be that the Mail window is hidden. You can follow these steps to show all windows to make it visible:
Show all open windows in an application
Press and hold the application’s icon in the Dock. You may have to first open the application from Launchpad to see its icon in the Dock.
From the shortcut menu that appears over the icon, choose Show All Windows or Show Recents.The smaller thumbnails are for closed documents you recently worked in.
To make a window active, click it.
You can find the full article here (the title of the article says Lion, but it applies to other versions of OS X as well) :
OS X Lion: Hide and show windows
http://support.apple.com/kb/PH4150
If those steps do not help, you may need to force quit Mail:
To force quit an application, choose Force Quit from the Apple menu (or press Command-Option-Esc), then choose the unresponsive application in the Force Quit window, and click Force Quit.
You can find the full article here:
Mac OS X: How to quit an unresponsive application using Force Quit
http://support.apple.com/kb/HT3411
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

We've been using the same Apple Id in the family. Can I change the ID so each person has their own so we don't end up with each other's data? How would I do that without losing what is on the Itouch now?

My family has the same Apple ID, which is a problem when we don't have the same data on our products. Can we have separate Apple IDs for each person? If so, how can we change it and not lose what we currently have stored on our Ipod Touch/Ipod/Iphone? I just restored my son'e Itouch and it has Cloud. Will he delete my husband's contacts (from his Iphone) if my son deletes contacts on the Ipod Touch?

See:
How to use multiple iPods, iPads, or iPhones with one computer
What is the best way to manage multiple...: Apple Support Communities

When highlighting text and searching with Google, even though my default browser is Chrome, it searches with Safari. How do I change that?

Using iMac and Maverick OS. I have Chrome as my default browser. I find that going to System Preferences/General under default browser, I note that Chrome is chosen as default, yet the browser "above the line" is Safari and Chrome, while checked off is "below the line". In other words, the top listed browser is Safari which is unchecked with a line underneath, even though all the other browsers are listed below the line and only Chrome has a check mark.
When I am on a website and I select words to search in Google, it always searches with Safari instead of Chrome. How do I change that?

Thanks for your response. I think it was my error in that I did not define the problem properly. Indeed Chrome is my default browser. And Maverick does not have a "next line" to default to Google. I can do that in the Chrome settings.
My problem is that when I am in another application.....and it is apparently an application native to Maverick....for example Contacts or Calendar, Reminders, Notes, etc., if I highlight a word or phrase, and right click and choose "search with Google", it defaults to Safari. How do I change that?

When I click on Web mail I get "The connection has time out

When I click on "Web Mail" from Glossbrenner United Methodist Church web page, it won't log on to my email page. I keep getting - The connection has time out
The server at 74.220.207.173 is taking too long to respond.
The site could be temporarily unavailable or too busy....
If you are unable to load any pages, check you computers' network connection.
If your computer or network is protected by a firewall.....

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Ifou don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

How can I locate my iTunes library files. When I click on my itunes icon the message appears, "The file iTunes Library.itl." cannot be found because it was created by a newer version of iTunes."

How can I locate my iTunes library files? When I click on my iTunes icon rather than my iTunes files I receive, " The file iTunes Library.itl." cannot be read because it was created by a newer version of iTunes." I have already tried to update my iTunes program.

Had same problem and solved it without having to reinstore any music or movies:
1. Delete old Library file
2. Go to the 'Previous iTunes Libraries' folder and copy one of the earlier files - note, they have a date extension, e.g. 'iTunes Library 2011-11-01'.
3. Paste this file in your iTuners folder and rename file by removing the date extension - 'iTunes Library'
You should have all your music and paylists in tact, unless it was a really old previous file.

When I tap the mail icon on my iPhone 4s, the menu of email servers pops up. I already have a me acct that I check all the time, no problem. So I choose iCloud, sign in and it tells me that I already have an acct-.so why can't I get to my emails then?

When I tap the mail icon on my iPhone 4s, the menu of email servers pops up. I already have a me acct that I check all the time, no problem. So I choose iCloud, sign in and it tells me that I already have an acct….so why can't I get to my emails then? I've turned the phone off and on twice....that has fixed it in the past but not this time....

all fixed ha

When I click to open Mozilla icon on my desktop, the page does not open & I cannot access it unless I type it in an Internet Explorer page?

When I click to open Mozilla icon on my desktop, the page does not open & I cannot access it unless I type it in an Internet Explorer page? When clicking on the Icon sometimes it will flash to the right of my desktop screen but does not open for access.

Hi Dave, thanks for your answer.
I have tried a several times to repairing permissions, restarting the mac, relaunched Finder, but no difference.
I copied the download folder to the dock...there I can open the files, but not deleting them or copying them.
When I open finder, then I click on the folder Download, after a while of thinking, it throws me out and back to the desktop.
already tried to sign in with the guest user account, then I am able to open the download folder.(but not seeing my files)
When I am trying to change the download folder in Safari, it also throws me out and gives me a error report ,for sending to Apple.
I think it's a settings fault or i think my download folder is locked. Almost desperat, already called support center,
They couldn't help, for free, due the 90 days free online help i have reached. If I want to solve this problem, they could try it , but it cost me almost 50 euros.
hope there is someone, who's knowing this problem.
By the way, I think it also could be that I dragged some downloaded music to the desktop, and dragged some folder that has the settings. Now its changed???
Or I was downloading something, and deleted the files in the download folder while it was unpacking and reparing the files.
It's not easy for a beginner Mac user (3 months) to already solve this problems.
Can you follow me? And seems this problem familiar to you?
Thanks in advance

I've lost the "Send" button in my reply window. When I double click on a Mail message, on order to reply, the "Send" button at the top of the window is missing. I can reply by closing and saving my reply, and re-openning from Drafts. How to fix?

I've lost the "Send" button in my reply window. When I double click on a Mail message, on order to reply, the "Send" button at the top of the window is missing. I can reply by closing and saving my reply, and re-openning from Drafts. How to fix?

Hi, try this...
If nothing is showing in the Toolbar at top, click the little gray oval at top right.
Right click or Control+click on the Toolbar, choose Customize Toolbar, drag the Send button to the Toolbar.

I think I trashed my chess game that came installed on my computer. The Icon is on the dashboard but when I clicked on it there was a question mark within the icon and the game did not appear. How do I get it back without paying for it?

I think I accidently trashed my chess app. that came installed on my computer, how do I get it back, it isn't in my apps but on my dock and when I clicked on it a question mark showed up in the chess icon. Really dumb I know. But I am a novice at computers.

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

When I click on Firefox shortcut icon to start the Firefox browser, the browser doesn't start-up (i.e., like Internet Explorer starts-up when I click on the Internet Explorer Icon)

When I click on Firefox shortcut icon to start the Firefox browser, the browser doesn't start-up (i.e., like Internet Explorer starts-up when I click on the Internet Explorer Icon).
Thanks,
Carl Togni

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

TS1717 When I click on my itunes icon nothing happens. When I try to web search itunes and sign in ...it won't sign me in. Everything still works on my ipad for itunes. I am baffled. Any help would be appreciated, My quicktime on the computer does st

When I click on my itunes icon on my computer nothing happens. When I try to web search itunes and sign in it will not let me. Everything works perfect on my ipad still though. I can click on quicktime and it works perfectly. Any help would be appreciated

This question has been answered. Thank you.

When I click on "Get Mail" I get emails for only 2 of my 3 accounts.

Clicking on "Get Mail" only brings in the messages for 2 of my accounts. I have to click in the down arrow next to the icon and select the third account from the list, then it works. How do I include this last account in the Get Mail operation?
I've reviewed the account settings and can find no significant difference in the settings for all 3 accounts. Can anyone help, please?

Thanks.
I tried that and it connected without any problems. But it still won't respond when I click on "Get Mail."
I just installed PostBox and it retrieved all my new email without any issues. Haven't sent any mail, but I imagine it should work fine. But will only purchase his app if I can't get Mail to work. It's very easy to use and it somewhat looks like Mail.

When i send a text in iMessage the person receiving it gets it from my email address... how do i change that. and in message settings the receiving thing has my email and phone number but my phone number is gray and i can't click on it

when i send a text in iMessage the person receiving it gets it from my email address... how do i change that. and in message settings the receiving thing has my email and phone number but my phone number is gray and i can't click on it help

Hello Todd:
I had this very same problem when trying to activate iMessage and Facetime on my iPad. When I signed into my account, I actually wasn't even presented with the option of a phone number - notwithstanding the fact that I was contacting others (and being reached by others) by my phone number on my iPhone. Having both the iPad and the iPhone on, I kept trying to turn off and on both iMessage and Facebook in Settings on both my iPad and iPhone, hoping that that they would eventually sync. But this proposed solution by others was unsuccessful for me.
Then, I found out what the problem was: When my iPhone was activated, it automatically registered my phone number for contact purposes. I was using iMessage on my iPhone for quite some time without actually being signed into my Apple ID account. When another device - such as an iPad or iPod - is being used for iMessage or Facebook, you are prompted to sign into your Apple account, using your username and password. These two devices will not register your phone number as an option for contact unless your iPhone is signed into your Apple account as well. In other words: your phone number will not be synced.
Go into your "Settings" on your iPhone and click on "Messages". Scroll down and click on "Send & Receive" (which should be followed by your phone number). On the next page, you will be able to determine whether or not your iPhone is using the Apple ID for messaging purposes. (Note: This information applies for Facetime as well.) If it is using your Apple ID for messaging, than at the top, you will see "Apple ID: <your particular e-mail account>" in Blue text. However, if you are not using your Apple ID for messaging, than you will see the words: "Use your Apple ID for message". Even though below this you will see your phone number checked as the contact source, you will want to click the tab that says, "Use your Apple ID for message". Sign into your account (just as you must sign in for iMessage on your other devices), and just choose your phone number as the "Send & Receive" contact. (The option of the e-mail will be there too, but you don't have to check it. And later on, you can delete it as an option.)
Now that all of your devices are signed in using your Apple ID, the other devices should register your phone number as a choice. It may take a little while, however. What I did was sign out of iMessage on my iPad, and then sign in again. If the option didn't appear, I just went back and signed in again, and kept doing this until the option for the phone number appeared.
Again, this will work for Facetime as well. The solution is to sync your iPhone account with the other devices by using your Apple ID for messaging (and Facetime) purposes.
I hope that this works for you, Todd! ~ Brian

When I click on my mail icon, the page flies across the screen and gives me a new altered email page with no menu for preferences, etc. How do I change that?

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