When I try to create an e-print account, it says my e-mail is already registered, but it is not!

The system returns an answer that my email is already registered, then if I try to get a password reset, it replies "use the e-mail associated with your account"...so I'm locked out
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Hi, have you created any other online accounts with HP e.g.. a Snapfish account? Sometimes you may not even have remembered doing this if it was some time ago and you rarely used the account subsequently. This might explain why the system is saying the email address is already registered. Try it again and when you click the Forgot Password? link and are prompted to enter the email address associated with the account re-enter the same email address the system is saying is already registered. If that is a valid email address you should receive an email from the ePC service with instructions for resetting the password. Check the spam folder in your email account if you don't see any message
If you can't recall ever creating an online account with HP before, your best option is to create your ePrintCenter account using a different email address to the one you had been trying. The following mail clients have all been tested with the ePrint service:
Outlook 2003, 2007
Hotmail, Yahoo! Mail, Gmail
Apple Mail (iPhone, iPad, Macbook, MacbookPro)
BlackBerry mail client
Nokia/Symbian client (Nokia)
I hope you get your problem sorted and can create your ePrintCenter account soon.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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