When I try to create an e-print account, it says my e-mail is already registered, but it is not!
The system returns an answer that my email is already registered, then if I try to get a password reset, it replies "use the e-mail associated with your account"...so I'm locked out
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Hi, have you created any other online accounts with HP e.g.. a Snapfish account? Sometimes you may not even have remembered doing this if it was some time ago and you rarely used the account subsequently. This might explain why the system is saying the email address is already registered. Try it again and when you click the Forgot Password? link and are prompted to enter the email address associated with the account re-enter the same email address the system is saying is already registered. If that is a valid email address you should receive an email from the ePC service with instructions for resetting the password. Check the spam folder in your email account if you don't see any message
If you can't recall ever creating an online account with HP before, your best option is to create your ePrintCenter account using a different email address to the one you had been trying. The following mail clients have all been tested with the ePrint service:
Outlook 2003, 2007
Hotmail, Yahoo! Mail, Gmail
Apple Mail (iPhone, iPad, Macbook, MacbookPro)
BlackBerry mail client
Nokia/Symbian client (Nokia)
I hope you get your problem sorted and can create your ePrintCenter account soon.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.
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When i try to sign into the eprint account it says that my password is incorrect,
If I try to say I forgot my password it doesn't recognize my email address and if I try to create a new account it says it already exists
I will need a little more info in order to help out. Is this the first time you are trying to set up an account and add a printer? Or have you been there before and now it will not let you sign back in? What type of printer do you have? You might be stuck in a snapfish error loop, that would be where you have gotten signed up at snapfish at some point, possibly without knowing and now its preventing sign in at ePrint center. But to determine if that is the case, I will need to know if you have ever successfully set up an account. Then I can provide instructions to resolve that.
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