When is Verizon getting a replacement for the Casio Commando?!?!

I have had my Commando for over 2 years now and love all the features and the ruggedness of it!!  I have MANY stories of how tough this phone is, but now it is having software issue and resets 3 or more times a day and I can't take it anymore!!!!  I know there is a replacement that the FCC has released a while ago called the Commando c811 according to the Verizon manual that is on the FCC website!  So my question is, What is taking Veizon SOOOO long to release it to us?!?!?!  I don't want any answers from Verizon support that tells me to sign up for the "latest news" from Verizon, because I've been signed up since last year and have only received one email from them!!!!!  Or that they still have 2000+ of the old Commando phones to get rid of!!!  Maybe they should have thought about the fact of having a pretty indestructible phone and not needed it to be replaced all the time!!   I want a REAL answer and so do many other Commando users!!!!!!!!!  My contract is up so maybe its time to move on after 10 years!

Yeah same old answer I've gotten from Verizon!  Guess I and many others going to look into other services since Verizon is dragging their feet on this!  Casio and the FCC say the phone has been ready for a while now, so what is taking Verizon soooo long to give a REAL answer?!?!?!  NOT watch our website or sign up for emails on new products!  I need a rugged smart phone and I am not buying another 3G one!!!!  By the time they do release the Commando c811 on the FCC website it will be obsolete   Here's the FCC's website with the info: https://apps.fcc.gov/oetcf/eas/reports/ViewExhibitReport.cfm?mode=Exhibits&RequestTimeout=500&calledFromFrame=N&application_id=240582&fcc_id=TYK-JDS9507
It has the complete Verizon manual available and everything, so what is the hold up?!?!?!
Not a happy Verizon customer!!!!!

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