When to use the billing live chat team
The BTCare Community Forum is a place where customers can ask and answer questions about BT’s products and services.
If you need advice with your BT bills, please use oursearch facility first to see if someone else has already posted an answer to your question.
If you can’t find the advice you were looking for, post the details of your question on the forum to get help and advice from fellow forum members. Remember not to include any personal or account details though!
We know that there will be some occasions when a customer will have a question relating to their account that only BT can answer, and if you need direct help from BT about your bill you can use our billing live chat facility, but also you should note that the advisor at the end of the live chat can only deal with simple billing queries, so don’t forget to consult the community first before using the live chat function.
Please only use the billing live chat if you need direct help from BT and your query relates to your bill and account charges. If you have a general question or you think your question can be answered on the forum, please post it on this board instead.
When not to use the billing live chat
Below are some examples of when not to use the billing live chat:
- To place an order. Go instead here if you’re a new customer, or if you’re an existing customer;
- To report or get an update on a fault. Instead click here ;
- To reset your passwords. Click here on advice on how to reset your password.
If you still need help from BT about any of the above, please contact us.
How to contact the billing live chat team
Click on this banner for help with your bills.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
You need to download the additional content via the Logic Pro/Download Additional Content menu item in Logic's menu bar...
Similar Messages
-
Using Firefox, I can login and browse my financial institution website (NFCU) but I cannot pay bills. When I click the bill pay tab, the tab loads about 66% and then hangs (loading). I have let it load until NFCU asks me if I want to cancel the session, a much to long of a load time. Has anyone else reported having this issue with NFCU or Mozilla Firefox 3.6.18?
I have also posed the question to NFCU, currently awaiting response and will share what was given.jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport -
The error in billing when we use the rebate
1.According to the customeru2019s requirements, we need to create the rebate agreement link to the sales deal first.
2.We create the sales order with the relevant information of rebate.
3.Then create the delivery reference to the sales order, but the system has used the WM module. We need to create the transfer order to do the picking, after confirm the transfer order and we could do the post goods issue. So far, there is no issue for this process.
4.When we create the billing, there would display the messageu201DPricing error in item 0000001u201D.The item condition would have many additional condition types which should not list in the condition.
you select the condition type with no amount and click condition record. It would display the price condition which had no relationship with the document.
5.By the way, whenever we not click the rebate check box for this customer, the billing is correct.
Have any one meet this issue before or could give me any clue ?Thank you in advance.Hi,
Go to the condition type eg BO02 in the billing document and click on details
Here it should show
1. Condition values - Can check the condition base value and amount
2. Control Data - can check cond class, calc type.....Cond Origin
3. Account Determination - G/l account hit etc
4. Scales
5. Rebate Details - Rebate agreement details etc
Best Regards
Mahesh
Edited by: Mahesh Sandbhor on Aug 7, 2009 7:52 AM -
Ask the Experts Live Chat - Home Hub 4
Hello,
Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
We have added the Chat transcript below for any of you guys who missed this event.
7:02
JacquiBT:
Hello everyone.
Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
7:03
[Comment From imjolly imjolly : ]
why are there no adsl stats available on the HH4
7:04
[Comment From DS DS : ]
evening all. Are the antennae omni directional?
7:05
Sean Donnelly:
Thanks for the question, Emma will respond
to that question Imjolly
7:05
JacquiBT:
Thanks DS, Dave will respond to your question now
7:05
Dave:
Hi DS, yes they are
7:05
[Comment From Steve Steve : ]
Are there any plans for new firmware on the hub 4 to bring new features?
7:06
JacquiBT:
Thanks Steve, Dave is answering that question for you
7:07
Dave:
Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
7:07
[Comment From Steve Steve : ]
why can you not opt out of BT WIFI on the home hub 4?
7:07
Dave:
Hi Steve - you should have no problem doing this through the Hub Manager
7:09
JacquiBT:
Some great questions coming through, the experts are typing up responses now
7:09
[Comment From DS DS : ]
Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
7:10
JacquiBT:
Thanks DS, Dave is answering this now for you
7:10
[Comment From George George : ]
Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
7:11
JacquiBT:
Thanks George, Sam will answer that for you
7:11
Sam:
Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
7:12
Dave:
Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
7:12
Sean Donnelly:
Did you know the Hub 4 has Smart Setup?
Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
7:12
[Comment From DS DS : ]
Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
7:12
Dave:
Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:12
JacquiBT:
Hi DS, Sam is replying to you now
7:14
[Comment From JamesS JamesS : ]
What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
7:14
Sean Donnelly:
Did you know the hub offers Easy Wireless?
Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
7:14
JacquiBT:
Hi JamesS. Dave will reply to your question
7:14
Emma:
Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:15
Sam:
Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
7:15
Dave:
Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
7:15
[Comment From George George : ]
Why did you remove the built in plastic wireless info tab with a card?
7:15
JacquiBT:
Hi George, Dave is going to reply to that question
7:16
Dave:
Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
7:16
[Comment From thebennyboy thebennyboy : ]
I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
7:17
JacquiBT:
Hi Bennyboy. Emma is going to reply to that question.
7:17
[Comment From Paul Paul : ]
How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
7:18
JacquiBT:
Hi Paul. Sam will answer that for you
7:18
Sam:
Hi Paul, the processor is a staggering 3x faster compared to the HH3
7:19
[Comment From Guest Guest : ]
Although opted out of BT wifi the hub still shows as being active
7:19
JacquiBT:
Hi Guest, could we ask that you post this on the community so the moderators can pick this up
7:19
Sean Donnelly:
Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
7:20
[Comment From Guest Guest : ]
When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
7:20
JacquiBT:
Hi Guest. Dave will reply to your question
7:21
Dave:
Hi - thanks for this feedback, we'll definitely look in to it for you
7:21
Sean Donnelly:
Excellent questions coming through folks
7:21
Sean Donnelly:
Our experts are typing answers so please keep them coming
7:22
[Comment From Josh Josh : ]
Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
7:23
JacquiBT:
Hi Josh. Sam is replying to your question
7:23
[Comment From Winston Winston : ]
How much power does the home hub 4 use?
7:24
JacquiBT:
Hi Winston. Dave will respond to your question
7:24
Sam:
Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
7:24
Emma:
Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
7:24
Dave:
Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
7:25
[Comment From Mel Mel : ]
Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
7:25
JacquiBT:
Hi Mel, Dave will reply to your question
7:25
[Comment From Winston Winston : ]
How long did it take you to design and develop the home hub 4?
7:26
JacquiBT:
Hi Winston, Emma will reply to your question
7:27
[Comment From George George : ]
Will we get manual power save back?
7:27
JacquiBT:
Hi Gerorge. Sam will answer your question
7:28
[Comment From Jade Jade : ]
Does the home hub 4 support ip6 through a future upgrade?
7:28
Emma:
Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
7:29
JacquiBT:
Hi Jade. Emma will reply to your question.
7:29
Emma:
Hi Jade, thats something we are working on so yes something for the future
7:30
Sam:
Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
7:30
Dave:
Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
7:31
Sean Donnelly:
Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
7:31
[Comment From thebennyboy thebennyboy : ]
Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
7:32
JacquiBT:
Hi thebennyboy. Sam will respond to your question
7:32
[Comment From Calvin Calvin : ]
What future developments are in the works for home hub 4?
7:33DS wrote:
Not many of my Q's are showing either. Could be busy I guess......
yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question. -
In my first iPhone 5, the speaker didn't work and people could not hear me on Speaker phone when I used it. When I used the video recording it did not record sound at all only a hissing/static sound, no voice. I wished for a software fix. I did a hard reset, nothing. I did a full restore to factory settings not putting my backup on and the problem persisted.
i have been provided with this info
You can find troubleshooting tips, how-to articles, and moderated
> > discussion forums on our support website:
> >
> > www.apple.com/support
> >
> > iPhone: Basic troubleshooting
> > http://support.apple.com/kb/HT1737
> >
I did every step in the link that i have been provided with (thank you), but I’m
still experiencing the same issue. My experience with Apple has been
excellent and this has been the first time I have experienced something
like this with an Apple product. I hope we can find a quick solution.
In order to get the iPhone 5 as soon as it launched (being a major fan of
Apple products!), I purchased my iPhone 5 from the UK through a friend of
mine who lives there.
My question is: can I have the faulty device replaced within Saudi by one
of the official resellers here (we have 3: STC, Mobily and Zain)? I want to
avoid the disruption, complication and expense of sending it back to the
UK.
Could you advise whether this is possible or not, and if not how should I
go about having the device replaced?
Thank you in advance for your cooperation.Nice try! Take a hike.
-
every time I try to use internet, the application(firefox/safari/chrome) stop working but when I use the modem on windows it works great. whats the problem?
I just spoke with Tesco technical support (having been transferred to them by Clubcard support), who told me that the problems people are experiencing when visiting the Tesco site via Safari aren't currently being addressed because "not enough people have called to complain about it".
I asked what percentage of people he thought might make the effort to call instead of just giving up. He replied that he would be one of those who just gave up.
So it would seem that if we would like the problem to be resolved, we each need to take a few moments to CALL TESCO and ensure our complaint is logged by the technical support team.
Every voice helps -
When I use the new Pages app. On my IPod to type documents, I can't open them on my new computer. It sends me a message that I have to download a newer version of pages to see the Pages document. When I try to do that it tells me all my apps are up to date and will not allow me to upgrade the pages on my iMac.
Any suggestions?What level of OS X is installed on your Mac (your profile is incomplete)?
Barry -
I have a Macbook Air with Mountain Lion..I upgraded to the latest version called mavericks ox now it crashes a lot...when I use the shift and Caps keys especially. I now have version 10.9. how can I get mountain lion back and get rid of this update?
all of my software was current before i upgraded to maverick....i don't know why this is going on...any help?
-
I want to buy a hard case for my macbook pro, but I don't know what year it is. When I use the serial number to try and find out, all it says is, "~VIN,MacBook Pro (15-inch Glossy)". When I type that into amazon for a case it gives me nothing!
Hi T,
Either of these will give you the info you seek:
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html -
When I use the shortcut to open a new window in safari (command N) on my Macbook Pro, I get a 404 error message from Google. How do I change where 'Command N' routes to?
It's not necessary to change the Command N keystroke..
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Then delete the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that didn't help, troubleshoot Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall. -
With my i phone 4 , the Push notifications doesn't work for apps like (fb viber , whatsapp etc ) it only works for the official apps like message even when im using the phone, has this probleme with the iOs 6.0.1 and also with the iOs 6.1
This isn't an issue. Notice the screen prior to the one that shows usage has an iCloud section and a Manage Storage button. For this button to activate ios needs to download a few kb from icloud. Switching back to this screen forces ios to download those few kb.
-
I share a macbook with my other half and we both use it for our iphones. When syncing using the new software I now have all of her and my contacts on my phone. I don't want her contacts! How do I get rid?
Hi,
You have 2 solutions:
1 - You can use 2 differents icloud account
2 - You use the same account but you don't sync yours contacts.
You configure that in Settings > icloud
You activate or desactivate what you want.
Have a nice day. -
How can I make the background one solid color? It is too difficult and noticeable when I use the retouch button and try to erase all the creases in my backdrop. So, how can I have just a solid white background?
When talking about a specific image posting the image may be useful.
One can use a Layer Mask and add a white Layer underneath. -
A few months ago, while on the 3G network, my iPhone 3GS starting turning off randomly when I was using safari or an online app and the battery was somewhere around 5-20%. When this happened the only way to get the phone back on was by fully charging it which sometimes took a few hours even. It wasn't a big deal at the time because it was infrequent and while the phone was at a low battery %. However, in the past few months, around the time I upgraded to iOS 5.1 it started happened more and more often and at higher and higher battery percentages. It is now at a point where my phone shuts off every time I connect to the 3G network regardless of what my battery life is. I have called Rogers several times to complain about this and I have been told it is because of the battery for the most part but I don’t buy it; the problem has got to be more significant than the battery alone because I can listen to music and send texts at anytime and fully use the internet when I am connected to Wi-Fi. I more recently talked to someone in tech support from Rogers who said my phone cannot support the iOS 5.1 software and that is why it is crashing. They also asked if my phone was heating up more now than in the past and it is. They said this was further evidence that my phone was couldn't handle the new software and was basically on overload. I was told to the best solution was to "Back Up" my iPhone then do a full "Restore". Here is where my next problem comes along. I cannot "Restore" my iPhone without doing an upgrade and every time I attempt to "Upgrade & Restore" an error message pops up that says "There was a problem downloading the software for the iPhone "...". The network connection timed out/was reset. -Make sure your network settings are correct and your network connection is active, or try again later". I have followed all of the protocol that is readily available online to address this problem but still no success. I disabled my firewall and anti-virus programs, I have ensured my connection is active and stable, I have upgraded to the newest iTunes, I have uninstalled iTunes and all apple programs in the correct order then reinstalled iTunes, I have disabled my DNS cache. Nothing works.
If you have any advise whatsoever please share as it would be greatly appreciated.
ThanksI was actually able to upgrade to the newest software, iOS 5.1.1 without connecting to my computer/iTunes but rather directly through my phone when I was home on Wi-Fi. After the upgrade I plugged my phone into a different USB port at the back of my computer and was able to do a full restore. I really don't think the USB port had anything to do with it because I use the same front USB port all the time with my external hard drive and other devices wuth no problems at all; regardless of what the actual solution was, I am now able to connect to iTunes and upgrade/restore without any problems so that half of my problem is resolved.
I have yet to leave my house since doing the upgrade/restore so I am not sure if the problem with my phone crashing when I use the interent on the 3G is still an issue. I will test it today and tomorrow and give you an update.
Thanks -
I have ad Apple ID on my iPad , when I use the apple on my iPhone for the first time, I put in my Apple ID for the iPad, didn't work. Need to create a new one. Why? How can I just use my iPad ID on my iPhone?
Hi kamfong,
Went to Settings where?
If you want to use your exisiting Apple ID on your iPad, you need to:
1. Go to Settings>iTunes & App Store and sign out the new ID, and then sign on the old one
2. Go to Settings>iCloud, scroll to the bottom and delete the iCloud account, and the sign back onto iCloud using the old ID
You still have not indindated why you are saying that using your old ID originally "didn't work". What do you mean by that? Did you get some sort of error when you tried to sign on with your exisiting Apple ID?
Cheers,
GB
Maybe you are looking for
-
I purchased a mac book pro in oct 2011, I restarted it after updating and it,s stuck on apple symbol, I hit command R while restarting and clicked on disk utility. It says disk can't be repaired, apple wants $249 to tell me what's wrong. Please help!
-
Who out there can help me with contact **** - from loosing them all to having duplicates...
The best part is that the 5 duplicates don't even have any contact info. And all my lovely folders .....where are they now? I think it had something to do with switching companies and my last iPhone had been linked to their exchange account. But my
-
Connect to MS SQL server from OWB on Linux platform
Hi, I want to connect to MS SQL server through OWB, on Linux platform. I suppose I would use JDBC driver, and Heterogeneous services. Is that possible? I did not see anything on JDBC driver for MS SQL server for Linux platform from Oracle. Also, I wa
-
What's wrong with the internet conection on my ipad now i have upgraded to ios7
Before I installed the new operating system my ipad was working fine and safari was pretty quick loading but now safari is hit and niss , mostly miss ! so frustrating.
-
In-Context Editor can't handle implicit index.html
The In-Context Editor can't handle implicit index.html - e.g., when a menu link points to /subfolder/ with a file named index.html inside, the link works fine on the front-end but In-Context Editor users get a 404 Page Not Found error. Naively, it ap