When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

Hello, I was trying to upgrade my iTunes for windows 7 PC, but because of invalid signature error I removed iTunes as well as all apple related applications. While reinstalling it , When I click link to install iTunes it immediately says '' thank you

Hello, I was trying to upgrade my iTunes for windows 7 PC, but because of invalid signature error I removed iTunes as well as all apple related applications. While reinstalling it , When I click link to install iTunes it immediately says '' thank you for downloading iTunes'' but I don't find it in my system.
I have tried all suggested option to solve it but all in vain. Please help me to get rid of this problem

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

HT1926 When I click "download" a window pops up that says "Thank you for downloading ..." but the QuickTime file is not downloaded.

Has anyone else run into this problem with downloading QuickTime (When I click "download" a window pops up that says "Thank you for downloading ..." but the QuickTime file is not downloaded.)?

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/quicktime/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

I spoke to someone at adobe who said they would cancel my two memberships as it was a misunderstanding and now i receive a mail saying money has been taken out my account. They reactivated my account without me doing it myself and then saying thank you fo

I spoke to someone at adobe who said they would cancel my two memberships as it was a misunderstanding and now i receive a mail saying money has been taken out my account. They reactivated my account without me doing it myself and then saying thank you for reactivating. FUMING!!!

Here are the 3 orders placed by you under the same Adobe ID.
Creative Cloud Photography plan (one-year)
Desktop Subscription
21-Nov-2014
Creative Cloud single-app membership for In Design (one-year)
Desktop Subscription
17-Nov-2014
Creative Cloud single-app membership for Illustrator (one-year)
Desktop Subscription
28-Oct-2014
You can use all of them but they can be activated twice only for e.g. if you install the photography plan on two computer as soon as you try to activate the illustrator CC , it will ask you to deactivate.
You should contact Adobe Support & get two of the order cancelled, since it is duplicate subscription so the renewals charges will be refunded back. You need to buy them under different Adobe ID to use them.
Regards
Rajshree

Trying to download itunes on new computer and it says thank you for downloading but nothing happened

trying to download itunes on new computer and it says thank you for downloading but nothing happened

Clear your broswer's cache and then try again.

I want to open new tabs with other ones open. So I click the + button for tabs and it does nothing. I right click and click new tab and still nothing. How do I get that feature to work again.

I click the + button to open a new tab and it doesn't do anything, not even open a new tab. I try to right click and open a new tab and still don't work. But if I right click a link and click open in new tab it will work. How do I get to open my tabs again with the + button?

Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened.
There are a couple of places to check for the Ask toolbar:
* Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4
* Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons

IPhone 5 won't download apps. I click the button to purchase and it starts to install but then cancels it. help

Hi all,
I recently just got an iPhone 5 and I discovered that I am unable to download apps on the phone. The minute I click the download button on the apps store, the button will download, immediately stop, and return to having the plus sign signifying it didn't download and was unable to download. Does anyone know how to fix this problem? It did it on my iPhone 4 too, I got the iPhone 5 yesterday and restored it to my iPhone 4 so maybe that has something to do with it. HELP.

By the way it is able to update apps not download them so I'm very confused.

Every time I am asked for my Apple password, I put it in and then it is not recognized. When I answer the security question, I am told it is wrong. I reset the password, try again, and we start all over again. Not recognized.

How can I get Apple to recognize me? Every time I try to put in my Apple password, it doesn't recognize it. I try answering the security question, will not recognize it. I end up changing the password then try signing in again and it won't recognize it. We start all over again.

Have you changed the email address associated with the Apple ID? I did, and learned the hard way that it caused a lot of problems. I had to delete that ID and create a new one, then it caused problems with iCloud because of my old email address. If that's not the case, you might need to set up a new Apple ID altogether. Sounds like a pain, but it's not too hard, and you only need to create a new email address. You can also set up new security questions for the new ID and it should be recognized when you enter the information in iTunes, the App Store, etc. If that doesn't work, I recommend calling Apple and explaining the situation. Here's the page for Apple support numbers depending on where you live:
http://support.apple.com/kb/he57
Hope this helps.

FF4 final release: Click the Firefox menu, then choose "Start Private Browsing." Once in private mode, click the Firefox menu again and instead of displaying "Stop Private Browsing" it still displays "Start Private Browsing."

I think this is a regression as I'm pretty sure it was correct in previous beta versions.

Seems to be working fine here.
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
Create a new profile exclusively for the Firefox 4 version and create a desktop shortcut with -P "profile" appended to the target to launch that profile.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox

I have updated to 6.0.1 and when i try download an app for the appstore it asks me to increase my security by adding questions but when i try this it says session espired try again and it says this everytime i try to download an app HEEEEEEEEEELP PLEASE

help me please

First go to Settings > iTunes and App Stores > Tap on your Apple ID > Then Tap on Sign Out.
Go back and sign in again and see if you can update your security question.
Still having problems? I'd sign out of my Apple account, then reset your iPad before signing back in. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

How do i install IOS 5? to my ipod, I click the botton "check update" and it says that i have the lastest version, the curent version of my ipod is 4.2.1, that is IOS 5?? please i need help !

please help me!!

Which ipod do you have?
It sounds like you have a second gen ipod which can only go to 4.2.1
Identifying iPod models

Tried to upgrade and it keeps saying thank you for downloading but its not there!

I had my iphone 4 stolen so just got the 4s tonight. I tried to open itunes and it says I needed to install new version. When I hit "install" the box goes away and nothing happens. I have gone to Apple site and tried to download from there and it says Thank you for downloadng after I hit install but nothing ever happened. have tried troubleshooting by uninstalling iTunes and all components and tried to re-install but same thing happens and it is not showing anywhere. Can someone please help? I have spent hours on this already and I am gtting nowhere! Thx!

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

In the past two weeks every time I select the Firefox icon I get a message: "Foreforx is in Offline mode". I click on "try again" and it always comes up. How do I avoid this message and go directly to online status?

Prior to a couple weeks ago when I clicked on the Fire Fox icon on my MacBook air it went directly to the Fire fox home page. Now when my computer has been off and I choose the Fire Fox icon, I get a message that Fire Fox is in "offline" mode. I then click the box "try again" it always comes up as usual. What can I do to get away from that "offline" message? I do not have the same problem with my desktop iMac.

Try the solutions at http://support.mozilla.com/en-US/kb/Firefox+hangs#Hang_at_exit

I've just downloaded facetime and every tie I attempt to open it I get the message"there was a problem with facetime you need to quit and reopen facetime" I've tried this but I just get the same message again and again

i've just downloaded facetime and every tie I attempt to open it I get the message"there was a problem with facetime you need to quit and reopen facetime" I've tried this but I just get the same message again and again

Hello tadom,
Thanks for the question. The following article outlines the exact error message you described, and a potential resolution:
OS X: "An internal FaceTime error occurred" alert after clicking Facetime icon in the Dock
http://support.apple.com/kb/TS4457
Thanks,
Matt M

When I try to update itunes, I get the following: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes64.msi in the box..

When I try to update itunes, I get the following: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes64.msi in the box below.
This leads me to another dialog box that says: The file .......is not a valid installation package for the product iTunes. Try to find the installation package iTunes64.msi in a folder from which you can install iTunes.
That doesn't work either. What to do?
Dean

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

Similar Messages

Maybe you are looking for