Where are the Previous or Past Incidents/Repairs/Issues now LOCATED?

For instance in repairs, I'm able to see only the LAST repair, nothing before that. A person is given the opportunity to look at possible previous case(s), but only if he or she had the case number or other info. Not too many people that I know of keep all of that stuff around.
I know that if I personally had a few issues, incidents or complaints that I had reported to Apple, that would have involved specifics about my account, and then my account would have to be accessed firsthand, simply to verify facts or figures and that also would have had to been checked up on individually and specifically...then why wouldn't that report be linked or located right inside the customer's own personal account? To me at least, that would be the most obvious place to look first. Why? Because if all of the sales invoices and orders are located there (but only for the past 18 months) and then a person has particular questions or seeks answers to specific account items, it becomes even more clear that all related information ought to be contained in that one same area, especially until there comes a resolution or settlement of an issue.
I can understand that if I were just having some issue with hardware or software and I had no particular request to be answered back to personally, especially if there were to be absolutely no personally identifiable information involved, than I see some kind of general answer...like right here in these forums.
Maybe I just can't find that link or page again, but I wish it were more obvious.
I DID NOTICE however, that if a person had an issue or problems with some sale in the iTunes area, there appears to be an obvious link to click on to for help. But when it comes to sales from within the Apple Store itself and may involve, ohhh one of these and a few of these and so on, when a person seeks help with a previous sale, it appears they then get muddled down into either one specific corner of the "store" or another.
iMac G5 Mac OS X (10.3.9)

Whoops turns out I was running the search without root privies and they were hidden from me. They turned up in /var/opt/SUNWics5/csdb/

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