Where is the EXE...?

Question

The course we are developing uses the Jump/Print/Return
variable to print a glossary. We added the Web Player Security KO,
(with the trusted domains added) to the course so that it would run
in "trusted" mode and allow this variable.
When publishing, the "Show Security Dialog checkbox is
checked on the For Web PLayer Tab. We have put the course on our
LMS (Pathlore) test server. The course launches with no problem.
However, when the Print glossary button is clicked, a pop-up
window appears with "Where is the exe for
Glossary_Final3_12_07.doc?" The document is located in a Files
folder on the same level as the Xtra folder on the published
course.
In the course programming, the calculation icon for the
glossary button contains the following address:
JumpPrintReturn("",FileLocation^"Files\\Glossary_Final3_12_07.doc").
Any suggestions on why this isn't working? Thanks, Diane

Answer 1

I think that error means "access denied". You might not be
able to print it
from the server, and Amy and Steve's suggestions to add it to
OBP will
probably be the best way to go. That will cause it to
download to the client
machine.
Are you using the 2004 version of the web player? It
downloads content to
the users Documents and Settings folder. I think (I can't
remember, I've
been using the 2004 version since it came out) previous
versions downloaded
content to the Windows or WinNT directory, where users may
not have rights.
Paul Swanson
Portland, Oregon, USA
"Diane Low" <[email protected]> wrote in
message
news:f033mt$jk$[email protected]..
> Hi Amy,
> Yes, I checked with our IT person that loads to the test
server. He
advised
> they had loaded the entire published file including the
Files folder to
the
> test server.
>
> WhenI published using Paul's code, I began receiving the
Shell error 5
msg.
> Darn.
>
> I then changed to the corrected code below (thanks Amy
for noticing my
> incorrect slashes) if NetConnected then
>
JumpPrintReturn("",NetLocation^"files//Glossary_Final3_12_07.doc")
> else
>
JumpPrintReturn("word.exe",FileLocation^"files\\Glossary_Final3_12_07.doc")
>
> I also manually added the word document to the Files Tab
of OBP. I
selected
> the word document from the Files folder that is inside
the file that holds
the
> published course. Unfortunately, when put on the test
server, we again
> received shell error 5. The document is in the file. It
is added to the
> published file, I don't understand why we are getting
the shell error 5
now.
>
> I am ready to recommend that we put this document in the
RoboHelp
Learning
> Guide that is linked to the course via HTML and be done
with it. If the
user
> wants it, they can print it from the guide. Grrr.
>
> But I really want to understand why this is not working!
>
> Thanks everyone! I welcome any other suggestions.
> Diane
>
>