Why are intermediate certificates needed within STRUST with SAP as SSL client?

Scenario: My company is hosting various applications on a web server. Our customers connect their SAP systems to our applications using web services. We changed one of our VeriSign web server SSL certificates a few weeks ago. This new SSL certificate was signed by a VeriSign intermediate CA which itself is signed by a new VeriSign root CA.
In the past, we only took care that our customers have the corresponding VeriSign root certificate imported into their SAP via STRUST; in our case this is the following root certificate: http://www.verisign.com/repository/roots/root-certificates/PCA-3G5.pem
Now as we changed the certificate on our web server, our customers can't connect to it with their SAP systems any more. We found out that it works again, if the customers additionally import the VeriSign intermediate certificates into their SAP via STRUST; in our case the following ones: https://www.verisign.com/support/verisign-intermediate-ca/secure-site-intermediate/index.html
This is something we don't understand for two reasons:
1.) Usually it shouldn't be necessary to have intermediate certificates on client side, only on the web server. We saved the two VeriSign intermediate certificates into one file and linked it within our Apache via the "SSLCertificateChainFile" directive. This is what we expected to be enough for all SSL clients which have the corresponding root certificate within their certificate stores.
2.) Our old certificate was signed by an (other) intermediate certificate, too and we didn't have this one on client side at our customers… it worked. Why? The only difference seems to be, that the old chain had only one intermediate certificate and the new one has two.
Anyone has an answer to these questions or an idea how to avoid uploading the intermediate certificates all the time?

Hi !
have a look at this thread may be helpful for you .
Cannot import certificate response in STRUST
Regds
Abhishek

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