Why are there no BMC discounts on qualifying pieces for 2 ASF entry points?

Question

I've had no luck whatsoever trying to log a case for support, I can't navigate the already cumbersome SAP Support Portal without getting errors so I thought I would try the forums... this is my first post:
I have a Standard Automated Letter (rate category regular) Presort, there is nothing unusual about its setup but the results seem to be incorrect: some pieces aren't getting appropriate DBMC discounts.
About the presort job and the output results:
u2022 contains all possible BMC & ASF entry points
u2022 output for all entry points look good EXCEPT for 2 ASFs: ASF-BUFFALO and ASF-OKLAHOMA CITY
u2022 the Postage Statement shows that all pieces that qualify for those 2 ASFs are not getting the DBMC discount (Entry Rate="None" for those pieces), although based on the ZIP ranges they appear to qualify for the discount
u2022 I double checked each of these 2 ASFs on USPS's FAST site to verify the ZIP ranges
other details:
u2022 currently using Presort Views 7.90c, Revision 3 (with Engine Revision 4)
u2022 each entry point not getting the discount has 1 Mixed AADC tray (I posted AP.Ctn_Level to the output files for ease of finding this out), however I'm not sure why this would affect any discounts
u2022 if Mixed AADC trays ARE what's causing the discount to not apply then I believe Presort is not processing these pieces correctly
As a test to see if the output would be different I changed a setting that I've never had to change before: I reran the presort with the ENTRY POINT TYPE changed (for only the 2 ASFs in question) from ASF to BMC-- the resulting Postage Statement shows almost all pieces in these ASFs (except 34 Mixed AADC pieces in ASF-BUFFALO) are now getting the DBMC discount! This may serve as some sort of workaround but I don't believe the results are 100% correct, the Entry Point Type for ASFs should be set to ASF otherwise the information in the Mail.dat files may cause a problem.
A couple more things to note just in case they affect anything: the presort is using a Basic Service IMB, and the scheme that these ASFs are qualifying under is Letter Trays on Pallets.
Is the output from Presort actually incorrect, or is there a setting (something that won't affect the other entry points) that can to be changed so the output will be correct?

Answer 1

Roy,
We are aware of an issue with relabing BMC pallets to get the correct discounts in 7.90.  There are some work arounds for this until it is corrected in the software.  In order to give you the best work around for your job please open a support case.  Below are the steps to create a message for support.
To log a case go to the SAP Service Market Place
1. Go to http://service.sap.com.
2. Click on SAP Support Portal.
3. Enter your S-User ID and password and click u201COKu201D.
4. Click u201COKu201D on digital certificate.
5. Enter your S-User ID and password again and click OK.
6. Click OK on the following screen.
7. (This step is Optional) Setting up your Single Sign-on allows the site to remember your login and not prompt for it so frequently. To do this, click my Profile at the top of the page. Then click Maintain my Single Sign-on Certificate on the left of the page and follow the instructions.
8. After the Single Sign-On, Click on Help & Support and click Report a Product Error. Under System Search, click the drop down arrow next to your installation and choose your system, and click Search and then click on the BOB link.
9. When creating a SAP message it is required to search for Notes. (Knowledge Base articles) to see if you can find an answer to your question without having to log the message for support. In the Search Terms area, type your question and click Continue.
10. If you do not see any Notes pertaining to your question click on Create Message.
11. Choose the correct Component for the product you are creating the message for. The component is the support Q that your call will go into so the correct team can assist you. To do this click on the icon next to the icon next to the Component window to see a drop down list.
12. Click the arrow by BOJ-EIM to see a more detailed list. By each component the names of the u201Cproductsu201D you are using are listed. Choosing the correct component will get your Message logged for the correct support team.
For example:
a. BOJ-EIM-COR is used for ACE, DataRight IQ, Match/Consolidate, IACE, and FirstPrep products.
b. BOJ-EIM-COM is used for DeskTop Mailer, Business Edition, Presort, PrintForm, Label Studio
c. BOJ-EIM-DEP is used for DQXI, Data Insight, eDQ Infa, SAP Siebel, PSFT, Oracle, Rapid Library
d. BOJ-EIM-DF is used for Data Federator
e. BOJ-EIM-DI is used for Data Integrator, Text Analysis, Data Services
f. BOJ-EIM-DS is used for Data Services, Fazi/Fuzzy
g. BOJ-EIM-MD is used for Metadata Manager and Composer
h. BOJ-EIM-RMA is used for RapidMarts, BOW
13. After choosing the component, fill in any remaining required/optional items. **Required fields under Problem Details are flagged with a red asterisk.
· In the Short Text box, enter a brief description of the question or issue.
· In the Long Text box, you can go into further detail about what you are seeing or questioning.
· On this page also you can select to attach files if needed (please zip your files).
· When you are finished you can either click on Save Message or Send Message. If you click on Save
  Message, the message WILL NOT be sent to support, it will remain in the Draft section of your u201Cmy      
  Inboxu201D for you to send later.
· If you want to send the message to technical assurance now click Send Message.
· You can see the messages you have u201Csentu201D to support by clicking My Inbox and viewing your Sent
   Items.
Thanks,
Kendra