Why are url and email addresses not fully viewable in a PDF when generated from a Word file?

I have a question?
A colleague in our Copenhagen office wanted to generate a pdf from a Word file.  She is working on a Windows 2007 operating system and is running Acrobat Pro 9.  When she generated the PDF only part of a url and an email address was visible when the PDF was viewed.  She was wofking from Standard settings.  I am running the same software on the same Windows platform and using the same computer equipment with the same settings yet I was able to generate a PDF where the full url and email address was visible.
Can anyone out in Adobe Acrobat land provide me with an answer?
Patrick Lennon

That's probably because the Mac people are opening or viewing the PDFs within the Mac's "Mail" program or with the "Preview" program and not with Acrobat.
Since the Windows people aren't using these programs and most likely just Acrobat or Adobe Reader, the layers are kept hidden.
I'm afraid the only way to truly keep those layers hidden is to delete them before saving your file as a PDF. (Of course, do a "Save As" and keep your original .ai file intact.

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