Why can I no longer connect to our home Wi-Fi?

I love my tablet, but with the problems I have been having, I am thinking that it is time to buy a lap top!  It started with my having to reboot my tablet to connect to our home Wi-Fi.  I was thinking that maybe ti was just slow Time Warner internet.  I went to visit my daughter in NYC and had no issues with connecting to their Wi-Fi at all.  I took Amtrak home from NYC and couldn't connect to the Wi-Fi on board the train.  I came home and now I can not connect to our Wi-Fi at all.  I tried rebooting my tablet and still no connection. Anyone else have problems with their Wi-Fi?  What should I do?  We have only had the tablet for almost 6 months!

We have two phones and the tablet connected to our home wifi, we have Time Warner.  I don't think that is much.  It is working better now.  I thought that the train being overloaded might be the reason why I couldn't connect.  I had asked the conductor if there was an issue with it and he checked and said no.  He was connected, as were others around me.  Most were using their smart phones.  Since I had never had a problem connecting before, I didn't think I'd have an issue on this trip.  BUT, there were a lot more people on board.  My scheduled train was cancelled, so there were more passengers, and cars, than the usual on board!   It was annoying because I had to reschedule, AND be without a wifi connection!  I can only hope that the next time I take the train, that I can connect to their wifi.....and that my scheduled train won't be cancelled!!!!

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  • Why can I no longer connect to my home WIFI

    Hi All
    This is my first post and I know from searching online for the last week or so for a solution that this has been a problem for others before. I have tried all of the proposed solutions I have found including, resetting the network settings, resetting all settings, turning the wifi on and off, manually enterring information used within another phone on the manual element of the wifi setup.
    I still cannot connect my phone to my home WIFI despite it being conencted for over a year with no problems, and also having other iphones, laptops and Ipads that can connect.
    The phone that wont connect can still pick up other WIFI networks and barely finds my home WIFI.
    I would really appreciate some help with this as we rely on the WIFI due to not picking up great 3G in my area.
    Thanks in advance.
    Mark

    I have had the same issue many times with Apple products (Mac, Macbook Pro, IPad) when I have been travelling (hotel, restaurant, coffee shop etc. wifi) or using an "off-site" wifi system. The solutions seems to be to unplug your router from the wall and wait about 10-seconds than plug the unit back in. Works everytime for me.

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I called at 17.42 and the call lasted 29.16 mins.  I explained to your sales representative, Louise Doolan, that I had no telephone line in the home at the present time, but had had one approximately 10 years ago.  I also explained to her that in April of last year I had contacted eircom about installing broadband in our home and that there had been an issue at the time involving the reconnection and supply of eFibre, but that the issue was ultimately resolved.  Unfortunately, at that time, I mistakenly understood that we were out of contract with our current broadband provider when in fact this was not the case and we ultimately had to cancel our order during the cooling off period.  Louise informed me that my old telephone number had been reissued to a new address and that a new line would have to be connected.  She informed me that she would call me back within 24 hours as the line was showing that our address did not qualify for broadband.  I did not hear from her again. On 3 July at 10.42 I telephoned 1901, as per Louise's instructions, and spoke with, I think, Mairead.  She informed me that from what she could see, the line was still not live and said that she would re-request the line set up. I was on the telephone with her at that time for 14.55 mins.  Mairead informed me that she was not in the office over the weekend, but that she would follow the call up for me on Monday and assured me that she would call me back.  I have still not heard from Mairead. On Monday, 6 July @ 14.22 I telephoned customer care again to follow up on the order, a call which ultimately lasted 31.28 mins.  I did not catch the name of the person I originally spoke with and he informed me that broadband was not available on my phone line and that that was it.  I said that I was not satisfied with that answer and requested that he put me through to someone who could explain to me why broadband was not available at my home.  He transferred me to a technical team and, if I correctly recall, I spoke with Adrian.  Up until this time I had not been provided with a telephone number, account number or reference number.  Adrian explained to me that he was a technical adviser to people with broadband already installed in their homes and was unable to help me.  He suggested I borrow a telephone from a house, install it in my home, ring my mobile and that I would then know my telephone number.  I was of the opinion that this was a far fetched way to get my telephone number and he ultimately transferred me to Harry in Accounts & Billing, Customer Care, Dublin.  Harry explained that he and his colleagues could see no reason why broadband was not available on my telephone line and said he would transfer the matter to the escalations department and would expect to hear back from them within 24 hours.  I asked would he ring me back within 24 hours and he said that he could not guarantee that, it may be within 48 hours.  I have not heard back from Harry. On 7 July, 2015 @ 16.32 I telephoned customer care yet again.  I spoke with Betty in the Dublin Office.  I explained all of the above to Betty and she informed me that from what she could see on screen, there was no reply as yet from escalations and that she would re submit the escalation request.  I told her that I would call back again.  This telephone call lasted 5.29 mins. This morning at approximately 11 am (as I was in work and called from our landline due to a poor mobile signal in my office) I called 1901 again.  I was put through to the Cork office and spoke with a young girl, whose name I cannot recall, but I think may have been Aoife.  She said that she could not see any resolution on the file, but that as 48 hours had not yet passed from the first escalation request, perhaps I should call back later.  I told her I would. I telephoned again at 18.48 this evening, a call which ultimately lasted 51.36 minutes.  As luck would have it I was answered by Betty, with whom I had previously spoken, in the Customer Care, Dublin Office.  I briefly outlined the above to Betty and asked her for an update on my order.  She explained to me that she tried the line again and that it was still not showing up as being available for broadband and that I would be unable to avail of same. I asked Betty for a more satisfactory reason as to why exactly I could not get broadband. I explained to her that there is an eircom exchange outside my garden, that the house itself is only 12 years old, that the house was built at the same time as my neighbour’s houses, all of whom had their lines supplied at the same time and several of whom have eircom broadband without issue.  My next door neighbour has eFibre broadband.  Our houses were built and wired at the same time. 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I explained to Betty that I understand that she could not explain the matter further and that, as I would like a more reasoned explanation than “we can’t provide you with broadband at the moment, sorry”, I would like to speak to someone further up the line and once again requested that she transfer me to her team leader.  I was put on hold once again and, once again, Betty came back on the line and said that her team leader would not take the call as nothing could be gained from it and that nothing could be done at the time.  As you can imagine, the fact that this comedy has been carried out over now 1 week with not just one, but six telephone calls not being returned by any of your representatives, I felt it was not an unreasonable request to speak to somebody further up the line.  I explained to Betty that I appreciated her assistance and that I was not put out by her manner, but that I found her team leader’s refusal to accept my call extremely ill mannered and discourteous. I asked her for her team leader’s name and for her surname and informed her that I was making a formal complaint against her team leader.  She advised me that she could not give out that information without her team leader’s consent and I requested that she advise him or her of same, request that the name be released and relay my disappointment and disgust at the manner in which I was being treated, the level of his/her discourteousness and ill manners. I also asked that she request her team leader take the call personally.  Unbelievably, for a third time, her team leader refused to take my call, but deigned to bestow me with details of his name – Thomas Graham.  I explained to Betty that I appreciated her help in the matter, that I found Thomas Graham’s manner despicable, that I felt he was treating her in a poor manner by having her scurrying around relaying messages between him and I, that it gave an overall very poor impression, that I was under no illusion, but that I was being fobbed off, especially as I have fobbed many people off in various roles over the years and that I was very disappointed by the manner in which I was treated.  For the hell of it, I requested Betty one more time to request that Thomas Graham take my call as a matter of courtesy and once again he refused, A FOURTH TIME. I explained to Betty that I was not happy with the reason or lack of reasons given to me as to why broadband could not be supplied to my home.  I explained to her that, until I saw an individual outside my home, carrying out an inspection and attempting to rectify the problem, I did not see that anything was being done to resolve the issue. 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    ~~~~~~~~~~~~~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~~~
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