Why do I get an error message while I am setting up iMessage that reads "could not sign in. Please check your network connection and try again." Funny thing is internet Safari works just fine.
As the subject line. When I try to activate either iMessage or FaceTime I get this error message "Could not sign in. Please check your network connection and try again." Funny thing Safari works just fine with my network connection. The device in question is an iPhone4. iOS 7.06
The following link has a section for dealing with that error message that may help: http://support.apple.com/kb/TS4268
Similar Messages
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Facetime error "Could not sign in. please check your network connectivity and try again
When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed
This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call. -
I can not sign into iMessage since i updated my phone. Message pops up saying: "Could not sign in, please check your network connection and try again."
You can read through this:
http://support.apple.com/kb/ts4268
Apple is aware of a problem with a number of users & has promised a fix is on the way. -
Unable to activiate Imessage and Facetime - error message: imessage activation could not sign in please check your network connection and try again
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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I have used iMessage on both my iPad and iPhone for successfully, using the same Apple ID. However since I upgraded to IOS 7.0 .4 on my iPhone recently, it has turned off iMessage. When I try to turn it back on again and login with my Apple ID, The message "could not sign in. Please check your network connection and try again" appears. I have tried again numerous times. I have tried switching off iMessage on my iPad as well then try and switch on them both back on my iPad works but my iPhone does not. Can anyone help
-Deactivate iMessage on your iPhone
- Reset phone by holding both Home and Sleep buttons for about 10 seconds until Apple logo appears.
- If you have wifi where you are, temporarily disable it.
- Activate iMessage.
Tell us what happens next. -
Hello like the question says i need help.. i cant log into my imessage..
Imessage, Facetime, Itunes, App Store, Notifications. Nothign on my iPad is working right. I did a Reset of all settings, I changed my DNS as suggested in a post. I tried everything. My iPhone 5 is working perfectly. All the news outlets were surprised that they were releasing the iPad version at the same time. Most said it would be delayed till Oct but Apple said it was ready. I tend to disagree as the problems I have having are isolated to my iPad 3 and NOT my iPhone 5. Real tiresome.
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my ipod touch's facetime will not connect, it keeps coming up with an error msg. how can i connect it? my user name and password works everywhere else.
Hello Samantha,
Try resetting your iPod touch first. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
If that doesn't help, see this article for more on troubleshooting this issue.
http://support.apple.com/kb/ht4319
B-rock -
Am from India. when i tried to turn on face time the error displayed is" Could not sign in. Check your network connection and try again". how can it be resolved?
If you are using someone else's WiFi they may have restrictions in place.
(cofee shop, etc..)
Have you tried connecting using at least more than one particular WiFi network ?
You might want to try googling for a bandwidth test site
verify you have reasonable throughput..
1 megabit up and 1 megabit down..
(bandwidthplace.com is what I typically use..) -
I can not log in to iMessage iOS 6 iPhone 5. Error says " Could not sign in. Pleasecheck your network connection and try again. I do have network connection since I can browse the web using wifi!
I have tried using cellular data connection or wifi and I can not sign in?Go to Settings>General>Date and Time>Set Automatically>On.
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I am trying to activate iMessage. I receive a message that says "Could not sign in. Please check your network connection and try again." I connection is strong. I can browse the internet but cannot connect to iMessages. I don't understand. Any ideas.
Turn iMessage off and then on again, wait a few minutes.
Turn Airplane mode on and then off again, turn iMessage off and then on again, wait a few minutes.
Make sure your iPad is on Wi-Fi, reboot your iPad, turn iMessage off and then on again, wait a few minutes.
Wait and try again later -- Apple's servers can get overwhelmed or experience outages just like anyone else's. -
I am trying to order a book with iphoto, I keep getting the same error message.
" A network error occurred while processing your order, please check your network connection and try again"
I get the billing part up, it has even uploaded my jpegs but at the final process, I get the same message.
I have ordered two books a few months ago without any problems.
Now I keep getting the same message either half way into
the order or at the final hurdle after the images have been uploaded.
Any ideas?
My shared Network has been fine and that does'nt seem an issue.
Help.Try again in a couple of hours - sometimes it is a temp condition
LN -
I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...Could not sign in. Please check your network connection and try again. Help!
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
Cheers, Tom -
erroor message on Facetime and imessages reads'could not sign in. Please check your network connection and try again' network ok, updated to the latest IOS, any suggestion please
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
My iMessage will not let me sign in. The error message "Please check your network connection and try again" keeps popping up. I am connected to wifi.
Welcome to Apple Support Discussions,
Have you tried:
Turn FaceTime or iMessage off and then back on in Settings.
Launch Settings by tapping the icon on the Home screen
Scroll down to Messages or FaceTime
Toggle the switch from on (green) to off (white)
Wait a minute
Toggle the switch back to on (green)
Wait for it to re-activate
Hard reboot your iPhone, iPod touch, or iPad
Make sure you're on Wi-Fi
Hold down both the Home button on the front, and the Sleep/Wake button on the top of your device
Wait for the Apple logo to appear
If it still doesn't work, repeat step 1 (turning FaceTime or iMessage off and on)
Reset network settings
Launch Settings by tapping on the icon on the Home screen
Tap on General
Scroll all the way to the bottom and tap on Reset
Tap on Reset Network Settings
If it still doesn't work, repeat step 1, then step 2, above (Turning FaceTime or iMessage off and one, rebooting).
(Source: http://www.imore.com/having-trouble-imessage-or-facetime-ios-7-heres-how-fix-it) -
I got my new iPhone 5 Last Friday. However I can not activate facetime on the new iPhone 5. All other function work well.
I used my apple ID and always get the below message " Could not sign in. Please check your network connection and try again".
My network work well. I can access internet, apple store with no issue via wi-fi or AT&T 4G. No password issue as I can use the same apple ID register other access and apple store.
I noticed that many users are complaining the facetime after upgrading to iOS6. Not sure if this is the reason?
Any one here can help on this?
ThanksFacetime is accessed through Contacts or Messages. The only place you will find anything else in is Settings, where you would activate it. There is no stand alone app for Facetime like on the iPod or iPad.
Maybe you are looking for
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